This topic has 11 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Rose Tyler
I have studied the Variation Swathes video tutorial (https://xstore.helpscoutdocs.com/article/93-variation-swatches) on your website and did the same steps for my product on my site, but unfortunately the attributes don’t display correctly in the my product card (see screenshot attached).
They display as standard comboboxes, not graphic attributes such circle and square as is set in the settings.
At the same time, interestingly, in the categories view, these attributes are displayed correctly (see screenshot attached).
What I have to do to resolve it?
Hello,
Try to disable all the third-party plugins, that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check then.
Regards
Hello,
I disabled all the third-party plugins, but it didn’t helps.
Here attached wp-admin access data.
Hello,
Provide us FTP access to your site. The problem could be related to compatibility of the variation swatches with your language. We need to check the files for testing and fixing the problem.
Regards
Hello,
Here below access information as requested.
Please note that website has moved to a different domain.
Hello,
Our technicians will be able to check your problem on Monday, due to weekends. Sorry for the delay. Please do not change accesses.
Regards
Hello,
Any news?
Hello,
We are still looking for the reason. Need a little bit more time. Sorry for this inconvenience.
Regards
Hello,
Looks problem caused by the Cyrillic symbols in the slug of the attributes. Use the Latin symbols for the slug http://prntscr.com/p7almv it’s better for the SEO and allows you to avoid problem with swatches.
Regards
Hello,
Thank you very much!
Hello,
You’re welcome!
Regards
The issue related to '‘Product variation attributes display incorrectly’' has been successfully resolved, and the topic is now closed for further responses