Product variation attributes display incorrectly

This topic has 11 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Rose Tyler

  • Avatar: Evgeny V
    Evgeny V
    Participant
    September 10, 2019 at 16:58

    I have studied the Variation Swathes video tutorial (https://xstore.helpscoutdocs.com/article/93-variation-swatches) on your website and did the same steps for my product on my site, but unfortunately the attributes don’t display correctly in the my product card (see screenshot attached).
    They display as standard comboboxes, not graphic attributes such circle and square as is set in the settings.

    At the same time, interestingly, in the categories view, these attributes are displayed correctly (see screenshot attached).

    What I have to do to resolve it?

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2019 at 10:27

    Hello,

    Try to disable all the third-party plugins, that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check then.

    Regards

    Avatar: Evgeny V
    Evgeny V
    Participant
    September 13, 2019 at 08:39

    Hello,

    I disabled all the third-party plugins, but it didn’t helps.
    Here attached wp-admin access data.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 13, 2019 at 12:23

    Hello,

    Provide us FTP access to your site. The problem could be related to compatibility of the variation swatches with your language. We need to check the files for testing and fixing the problem.

    Regards

    Avatar: Evgeny V
    Evgeny V
    Participant
    September 13, 2019 at 17:13

    Hello,

    Here below access information as requested.
    Please note that website has moved to a different domain.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2019 at 12:10

    Hello,

    Our technicians will be able to check your problem on Monday, due to weekends. Sorry for the delay. Please do not change accesses.

    Regards

    Avatar: Evgeny V
    Evgeny V
    Participant
    September 16, 2019 at 20:49

    Hello,

    Any news?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 16, 2019 at 22:19

    Hello,

    We are still looking for the reason. Need a little bit more time. Sorry for this inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 17, 2019 at 15:09

    Hello,

    Looks problem caused by the Cyrillic symbols in the slug of the attributes. Use the Latin symbols for the slug http://prntscr.com/p7almv it’s better for the SEO and allows you to avoid problem with swatches.

    Regards

    Avatar: Evgeny V
    Evgeny V
    Participant
    September 26, 2019 at 14:30

    Hello,

    Thank you very much!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2019 at 14:33

    Hello,

    You’re welcome!

    Regards

  • Viewing 11 results - 1 through 11 (of 11 total)

The issue related to '‘Product variation attributes display incorrectly’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.