Forum Replies Created

Viewing 30 posts - 18,391 through 18,420 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 18:56

    Hello,

    You got the error because updated XStore core plugin to the latest version without theme update. Check the site now. Don’t update only theme or only XStore Core plugin if the update requires an update of both https://xstore.8theme.com/update-history/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 18:44

    Hello,

    Provide us with WP Dashboard and FTP access to check the issue with the XStore core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 18:43

    Hello,

    Check if you created wishlist page according to plugin docs https://docs.yithemes.com/yith-woocommerce-wishlist/free-settings/wishlist-page/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 18:41

    Hello,

    Do you use any additional search plugins? What keywords did you use?
    Could you provide us with WP Dashboard and FTP access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 18:41

    Hello,

    Do you use any additional search plugins? What keywords did you use?
    Could you provide us with WP Dashboard and FTP access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 17:54

    Hello,

    The wrong layout is chosen in the general options of the single product http://prntscr.com/rlbo9u I have changed it to the default one and now breadcrumbs are before the product content. You are using the cache, so probably one product was cached with the old settings.
    Anyway, check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 17:30

    Hello,

    Unfortunately, it still does not work for our side. If plugin author knows how to implement this then he may try, we mentioned file where our function is placed. We don’t have a solution. So, disable the percentage discount if you want to use that plugin – all that we can suggest to you in this case.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 16:47

    Hello,

    Filters are for the product attributes that you created via Products > Attributes, it does not work for custom attributes that you created for the products in the mentioned category http://prntscr.com/rla7ej also it won’t work if you did not apply any created attribute for your product. So add the necessary attributes to your products and uncheck Visible on the product page if you don’t want to have the Additional information tab https://gyazo.com/6d1621009553fea2ad205a3d7b275b57

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 16:37

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 16:37

    Hello,

    Done https://www.8theme.com/downloads

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 16:29

    Hello,

    You are using the header overlap option to display header over the content. For those products who use layout with the breadcrumbs out of the page content you don’t have the issue http://prntscr.com/rl9tay
    Another product layout comes with breadcrumbs inside the product content you get white header over the white product http://prntscr.com/rl9uct

    Either use another layout for the product http://prntscr.com/rl9w2l or create the additional header without overlap option for such types of the products https://youtu.be/BpeXfzNwkOc .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 16:21

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 16:21

    Hello,

    Don’t use an additional icon in the YITH Wishlist settings http://prntscr.com/rl9q75 because we add the icon by default.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 15:00

    Hello,

    I don’t see that you fixed js errors in console that I wrote you about in the previous message http://prntscr.com/rl7qhk
    Neither our theme nor plugins will work ok if you js errors related to core WordPress files. If you use server cache/minification I would recommend you disable it. Maybe this is the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 14:57

    Hello,

    Something is wrong with your WP installation, there are a lot of errors in console when default plugins are enabled, there is js error even if all the plugins are disabled https://gyazo.com/aeb0762474b7be9e313bf893d8244430 And it happens not just with our theme but with the default WP theme, you can install, activate and check. WPBakery scripts won’t work in you have the list of js errors on the page http://prntscr.com/rl7qhk
    I’m not sure what caused these errors because they are not related and are not caused by our theme. So, you need to fix these errors first and then reply back if you still get the problem with the WPBakery editor.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 14:57

    Hello,

    Something is wrong with your WP installation, there are a lot of errors in console when default plugins are enabled, there is js error even if all the plugins are disabled https://gyazo.com/aeb0762474b7be9e313bf893d8244430 And it happens not just with our theme but with the default WP theme, you can install, activate and check. WPBakery scripts won’t work in you have the list of js errors on the page http://prntscr.com/rl7qhk
    I’m not sure what caused these errors because they are not related and are not caused by our theme. So, you need to fix these errors first and then reply back if you still get the problem with the WPBakery editor.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 14:36

    Hello,

    You added 2 empty sections with white background to the top of the home page content http://prntscr.com/rl153r Go to Pages > edit home page and remove mentioned empty sections and everything will be exactly as on the demo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 14:34

    Hello,

    Unfortunately, the free version of MailChimp allows creating only one form. If you want multiple forms you need to upgrade your plugin to pro version http://prntscr.com/rl77ya

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 14:29

    Hello,

    We have fixed the issue. Check the page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 10:48

    Hello,

    Update WooCommerce to 4.0.1 version because this update fixed the issue with the variation gallery. It seems that problem was related to WooCommerce, not to our theme. Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 10:23

    Hello,

    1) Zoom level of the additional variations is not related to our theme because even with the default WP theme it works the same way https://gyazo.com/801ff7341e322ed592f27fb3a5212383 Contact plugin author.
    2) This product is ok http://prntscr.com/rl1xud http://prntscr.com/rl22nu Don’t see the mentioned problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 10:02

    Hello,

    Go to Appearance > Themes > install and activate any default WP theme, Storefront for example. Do you have the mentioned notices?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 09:58

    Hello,

    FTP is ok, but WP Dashboard – nope http://prntscr.com/rl1hvb

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2020 at 09:41

    Hello,

    Header was not moved down. Header on the home page use the overlap option that means that it displays over the page content https://gyazo.com/ba67197196712e82dd370948ba0e80bc It’s good to use if you have breadcrumbs with a nice image or use slider/image at the top of the page and want to show header over it.
    In your case, you have added 2 empty sections with white background to the top of the home page content http://prntscr.com/rl153r and got them http://prntscr.com/rl15o8
    So, everything according to your changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2020 at 12:32

    Hello,

    WP Dashboard access is incorrect https://gyazo.com/8e388d92a67d2a140acfeaa5015820f4 So, make a double-check and provide the correct one. Also, don’t forget about FTP access to your server. We will need to check the files to fix the issue, not just theme settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2020 at 12:27

    Hello,

    Point is that we don’t have the mentioned issue while visiting your site https://gyazo.com/d39a3326771484bbdfebd32559b4526a
    Also, we can see the notification from WooComemrce that you are using an outdated version of WooCommerce admin http://prntscr.com/rkkwde
    Did you try to check the Dashboard using another PC or another browser?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2020 at 12:20

    Hello,

    1) Provide link to the product with the issue.
    2) Images on the home page and shop look ok http://prntscr.com/rkksfj
    Image size on the shop page comes from WooCommerce settings (Appearance > Customizer > WooCommerce > Product images), our theme does not have any additional options for this.
    3) Explain in more detail, please, maybe provide screenshots for better understanding because we don’t see the problem with the zoom https://gyazo.com/b820ce61d8b5af184f9cd1c62cea5e76 Also, you can enable default WP theme and check how it works. If you have the same issue even with the default theme then contact zoom plugin author.
    4) Provide link to products with the mentioned issue and screenshot of the problem. Does the issue appear with our theme only?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2020 at 11:27

    Hello,

    1) What is WP Dashboard access?
    2) But you wrote “all kinds of errors” in the very first message. Did you fix all the other errors?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 21, 2020 at 23:41

    Hello,

    Looks that problem was caused by the out of date version of the Revolution slider and WPBakery plugins. I have updated the plugins and everything is ok. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 21, 2020 at 18:44

    Hello,

    Customizer options look broken. Do you use any third-party plugins on your site? Try to disable them and check again. If it does not help then provide us with WP Dashboard and FTP access to check the issue in more detail.

    Regards

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    Viewing 18,420 results - 18,391 through 18,420 (of 30,391 total)
Viewing 30 posts - 18,391 through 18,420 (of 30,391 total)
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