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Forum Replies Created

Viewing 30 posts - 18,361 through 18,390 (of 30,337 total)

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Olga Barlow

Participant

March 26, 2020 at 16:15

Hello,

1) Great. Thank you for such good testing because it’s difficult to face these issues at the test site, it’s possible only with the real in-use site.

2) Point is that we did not face any loading warning. Could you provide us with the screenshot?

Regards

#231914 Copied In reply to: Report a bug with Header builder

Olga Barlow

Participant

March 26, 2020 at 16:08

Hello,

Unfortunately, we are still working on this update because ThemeForest did not accept the latest changes. Hope it will be released soon. You’ll get an email notification once the update is released.

Regards

#231912 Copied In reply to: IMPORTANT : NO LEGENDA 4.3

Olga Barlow

Participant

March 25, 2020 at 14:18

Hello,

This bug will be fixed in the next theme update. We plan to release it soon.

Regards

#231824 Copied In reply to: Mobile menu takes a while to load and does not scroll on iPhone

Olga Barlow

Participant

March 25, 2020 at 14:17

Hello,

Create WP test user with admin permission and provide username with pass in the Private content area while replying. Also, provide FTP access (FTP host, FTP username, FTP pass).

Regards

#231823 Copied In reply to: Xstore Products element

Olga Barlow

Participant

March 25, 2020 at 14:15

Hello,

Great but could you either send us that file with the fix to check it and include in the update or restore the access to your FTP to allow to download that file?

Regards

#231822 Copied In reply to: Error show sale percentage

Olga Barlow

Participant

March 25, 2020 at 14:12

Hello,

We have fixed the mentioned problem with the header and created test headers http://prntscr.com/rmezuc Check this from your side.

Regards

#231821 Copied In reply to: Report a bug with Header builder

Olga Barlow

Participant

March 24, 2020 at 21:36

Hello,

We can’t use that plugin because if such happens and any fatal error appears during file editing we will be locked and won’t be able to fix it. So, we don’t work with the File manager to fix the issues, only for minor CSS changes.

Regards

#231805 Copied In reply to: Ajax loading on shop, is not showing the previous default loading animation

Olga Barlow

Participant

March 24, 2020 at 21:32

Hello,

Yes, you are right. Watch our video tutorials for the header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Regards

#231804 Copied In reply to: How do I remove promo text block from header?

Olga Barlow

Participant

March 24, 2020 at 21:30

Hello,

We need to check the mentioned issue with the product IDs to confirm that the problem really persists and fix it or guide you if you just missed something.
You can choose the category in the categories field in the element settings and choose the order type https://gyazo.com/6bedf816af8c659d04d438b6bc068c75

Regards

#231803 Copied In reply to: XStore Demo Default Theme WPBakery not able to select products I want to display

Olga Barlow

Participant

March 24, 2020 at 18:17

Hello,

Tell me the IDs you want to show there.

Regards

#231795 Copied In reply to: XStore Demo Default Theme WPBakery not able to select products I want to display

Olga Barlow

Participant

March 24, 2020 at 18:16

Hello,

I’m not sure that understand what problem with the images you have. Could you try to explain to me in more detail what exactly is wrong for you? Also, if you want to get a nice grid I would recommend you to use images with the same size, edit images before uploading them to your library and make them either squared or portrait.

Regards

#231794 Copied In reply to: XStore Product Main Pic Thumbnail Size

Olga Barlow

Participant

March 24, 2020 at 17:46

Hello,

Go to Theme Options > WooCommerce > Product Catalog > http://prntscr.com/rm0mlb

Regards

#231791 Copied In reply to: Order products by most recent first

Olga Barlow

Participant

March 24, 2020 at 17:33

Hello,

Can you provide us with link to your site?
Do you have the enabled crop option for the product thumbnails in Appearance > Customize > WooCommerce > Product images? Disable crop option http://prntscr.com/rm0cvn
To change the size of the gallery images reduce the number of images per row to 3 or 2 using theme option http://prntscr.com/rm0a92

Regards

#231790 Copied In reply to: XStore Product Main Pic Thumbnail Size

Olga Barlow

Participant

March 24, 2020 at 17:20

Hello,

If you need to add different product just start typing the title of the product and you’ll get it http://prntscr.com/rm008a
What products do you want to show there?

Regards

#231788 Copied In reply to: XStore Demo Default Theme WPBakery not able to select products I want to display

Olga Barlow

Participant

March 24, 2020 at 14:36

Hello,

Could you disable the server cache, please? We faced the fatal error and found code in the functions.php of our theme that we did not add there. We removed the code but the fatal error is still there even if the mentioned file does not have line mentioned in the error. So, it could be the cache only and we won’t be able to find the reason of the problem if such a strong cache is enabled that does not allow to edit files because it uses the cached version.

Regards

#231780 Copied In reply to: Backend issue

Olga Barlow

Participant

March 24, 2020 at 10:39

Hello,

In this case, disable header overlap option for all your products using multiple headers and condition, for example, http://prntscr.com/rlr2tq .

Regards

#231779 Copied In reply to: Problem with header in one product

Olga Barlow

Participant

March 24, 2020 at 10:24

Hello,

We can’t check the site because your customization of child theme caused fatal error http://prntscr.com/rlqpjj
Fix the problem first, then reply back with the FTP access to your site and we’ll take a closer look at the loading animation.

Regards

#231778 Copied In reply to: Ajax loading on shop, is not showing the previous default loading animation

Olga Barlow

Participant

March 24, 2020 at 10:21

Hello,

You are welcome.

Regards

#231776 Copied In reply to: Error updating WooPress Core plugin

Olga Barlow

Participant

March 24, 2020 at 10:21

Hello,

You are welcome.

Regards

#231777 Copied In reply to: Error updating WooPress Core plugin

Olga Barlow

Participant

March 23, 2020 at 23:53

Hello,

Once we disable Product Sort and Display for WooCommerce plugin search works fine https://gyazo.com/08cc68e498374a9df2740779a195134b
I’m not sure why it displays the other results if plugin is enabled https://gyazo.com/b4c72af77baf2529857bb99a616d1b27 but they appear the same even with the default WP theme https://gyazo.com/ddba86cddca2cb990e5f5d345b106bef
So, contact plugin author about this.

Regards

#231765 Copied In reply to: Header search form return same result

Olga Barlow

Participant

March 23, 2020 at 23:41

Hello,

1) Options to change the product image size you can find in Appearance > Customize > WooCommerce > Product images.

2) Don’t understand your question. Could you explain in more detail, please? Maybe provide link to your site and screenshot of the problem for better understanding.

Regards

#231764 Copied In reply to: XStore Product Main Pic Thumbnail Size

Olga Barlow

Participant

March 23, 2020 at 23:21

Hello,

Go to Appearance > Customize > WooCommerce > Product catalog > change the number of products per row to 3 instead of 4.

Regards

#231762 Copied In reply to: Problem with Shop Product List

Olga Barlow

Participant

March 23, 2020 at 23:20

Hello,

Not sure about this because the warning is related to the third-party plugin as you can see. Contact plugin author about these warnings.

Regards

#231761 Copied In reply to: Various Post Types aren't being properly displayed

Olga Barlow

Participant

March 23, 2020 at 23:18

Hello,

Do you use any third-party plugins that do not come bundled with our theme? Try to disable them and check the options again. If it does not help then provide us with WP Dashboard and FTP access to your site and we’ll check the issue in more detail.

Regards

#231760 Copied In reply to: Can't access theme options

Olga Barlow

Participant

March 23, 2020 at 23:17

You are welcome.

Regards

#231758 Copied In reply to: Wishlist not working ( probably some config issue )

Olga Barlow

Participant

March 23, 2020 at 22:43

Hello,

Shop page is the default WooCommerce page and it displays all the products you have or categories or products + categories, settings to change what shop page displays you can find in Appearance > Customize > WooCommerce > Product Catalog > Shop Page Display. There is no option to limit shop page to display only 1 category. If you want to add the category to menu follow the docs https://docs.woocommerce.com/document/docs-menus/adding-product-categories-to-menus/

Regards

#231757 Copied In reply to: How to show specific product category in shop page

Olga Barlow

Participant

March 23, 2020 at 18:56

Hello,

You got the error because updated XStore core plugin to the latest version without theme update. Check the site now. Don’t update only theme or only XStore Core plugin if the update requires an update of both https://xstore.8theme.com/update-history/

Regards

#231749 Copied In reply to: Various Post Types aren't being properly displayed

Olga Barlow

Participant

March 23, 2020 at 18:44

Hello,

Provide us with WP Dashboard and FTP access to check the issue with the XStore core plugin.

Regards

#231746 Copied In reply to: Various Post Types aren't being properly displayed

Olga Barlow

Participant

March 23, 2020 at 18:43

Hello,

Check if you created wishlist page according to plugin docs https://docs.yithemes.com/yith-woocommerce-wishlist/free-settings/wishlist-page/

Regards

#231745 Copied In reply to: Wishlist not working ( probably some config issue )

Olga Barlow

Participant

March 23, 2020 at 18:41

Hello,

Do you use any additional search plugins? What keywords did you use?
Could you provide us with WP Dashboard and FTP access to your site?

Regards

#231744 Copied In reply to: Header search form return same result
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Viewing 18,390 results - 18,361 through 18,390 (of 30,337 total)

Viewing 30 posts - 18,361 through 18,390 (of 30,337 total)

← 1 2 3 … 612 613 614 … 1,010 1,011 1,012 →

Forum Replies Created

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