Tried to rename the plugins folder but any effect, WP still displays plugins like they are there.
Do you have any server cache? Please, fix the js errors in console that appear even with the default theme to allow us to proceed with the sticky cart issue.
Regards
Olga Barlow
Participant
March 21, 2020 at 10:36
Hello,
Please, send them the question below and ask them to improve the code from their side because it does not work for us when we try.
http://prntscr.com/rjt2c6 ( with product_id also c ) -> http://prntscr.com/rjt33r
We tried to use class and function that you suggested http://prntscr.com/rjt2c6 ( with product_id also c ) -> http://prntscr.com/rjt33r but it seems like all the available discounts applied to the product at same time (the real sale price is only one of them)
So, could you check our code (xstore/framework/woo.php) and tell us if we missed something or is it a bug from your side? Maybe, take private details of this user to improve our code in the most proper way.
Regards
Olga Barlow
Participant
March 20, 2020 at 18:23
Hello,
Passed your issue to developers. They will take a closer look at the issue. I’ll inform you once we find the reason and solution.
Regards
Olga Barlow
Participant
March 20, 2020 at 18:21
Hello,
I would recommend you to edit images before uploading them to your media, for example https://gyazo.com/e72cb160a45d26155d875411d35527d3
In case you can’t do this then you may disable crop and use custom CSS to limit product image height
All the available settings for the single product page you can find in the Theme Options > Single Product. If you use the header overlap option then I would recommend you to enable Breadcrumbs for your pages and products because header will be over your product/page content. Or disable header overlap in the header settings if you don’t need it.
Check the headers now. And also try to use extra symbols. Before this make the backup just in case (Theme Options > Header builder > Header templates > Export button at the bottom of the section).
Regards
Olga Barlow
Participant
March 20, 2020 at 15:59
Hello,
Either today’s evening or on Monday.
Regards
Olga Barlow
Participant
March 20, 2020 at 15:08
Hello,
We have updated your site to the pre-released version of the theme where the option to disable menu settings was added http://prntscr.com/rjo2z7 Check the menu, Uber menu options work ok.
Regards
Olga Barlow
Participant
March 20, 2020 at 14:50
Hello,
To display brands (in case they were created via Products > Brands) in the sidebar go to Appearance > Widgets > add the Brands filter or Brands list widget to shop sidebar.
Brand page inherits the shop sidebar, so at the brand page you’ll get all the widgets that you added to the shop sidebar widget area.
Regards
Olga Barlow
Participant
March 20, 2020 at 13:39
Hello,
You can make changes but just skip the step with the variation gallery till we fix it. Seems WooCommerce 4.0 update caused the problem because with 3.9.x version everything works fine, just 4.0 makes the issue.
Yes, but you need to find plugin compatible with WooCommerce that will allow you to create bookable services. If you find any compatibility issues between our theme and such plugin we’ll do our best to fix them if it’s possible.
Regards
Olga Barlow
Participant
March 20, 2020 at 13:28
Hello,
I suppose your issue appeared after WooCommerce plugin update, not after theme update because once we enabled the official WooCommerce theme Storefront we got the same problem https://gyazo.com/72807306f61431fc486fb09d779a20b8
Probably some of the third-party plugins, for example, WooCommerce Checkout Field Editor may cause the issue. Try to disable plugins and check. Once you detect which one is the reason of the problem contact plugin author to the issue.
Theme support can do nothing if your checkout does not work even with the default theme because of third-party plugin.
Regards
Olga Barlow
Participant
March 20, 2020 at 11:53
Hello,
Check now, please.
Regards
Olga Barlow
Participant
March 19, 2020 at 22:40
Hello,
Provide us with WP Dashboard access and we’ll check you how to use WPBakery responsive options to get better results for your footer.
Regards
Olga Barlow
Participant
March 19, 2020 at 19:24
Hello,
In your case, I would suggest you to create a staging site (full copy of the existing one) and provide us with Dashboard and FTP access to the staging site. We’ll update the theme, you’ll check and if everything is ok then you’ll be able to update the production site. If anything is wrong then you’ll have time to get the fix and only after that update production.
2.1 is out of date version and update to version 6.2.14 may cause issues, that’s why it’s not recommended update of the production site without staging site update.
Regards
Olga Barlow
Participant
March 19, 2020 at 19:21
Hello,
Thank you. The problem is redirected to developers and once we fix it I’ll inform you.
Regards
Olga Barlow
Participant
March 19, 2020 at 19:20
Hello,
I’m afraid it also could be related to the same issue – encoding if extra symbols. Take our big apologies for this inconvenience. I hope we’ll find a solution soon. We have a few ideas and now we are working on which one will be better for different cases to avoid additional issues.
Regards
Olga Barlow
Participant
March 19, 2020 at 19:17
Hello,
Sorry for this delay but we need more time. You can edit child theme style.css if you need it. We don’t edit the style files.
Regards
Olga Barlow
Participant
March 19, 2020 at 17:55
Hello,
Thank you. I have passed your issue to our developers. They will take a closer look. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
March 19, 2020 at 16:14
Hello,
Maybe. I’m glad that everything is ok now.
Regards
Olga Barlow
Participant
March 19, 2020 at 10:43
Hello,
Looks that some js error appeared at the single product page after enabling of that plugin. Changing and re-saving of this option http://prntscr.com/riwaks helped. Check now.
Make a doublecheck of the password that you provided http://prntscr.com/riv0ek
Probably we did not log in because of the wrong pass but that plugin just hid the error.
Regards
Olga Barlow
Participant
March 18, 2020 at 20:12
Hello,
I have updated theme and Core plugin at your site and don’t see errors or notices in your log related to our theme files.
Regards
Olga Barlow
Participant
March 18, 2020 at 19:35
Hello,
Site URL that you add to special input during topic creation is private and visible only for you and support staff.
Regards
Olga Barlow
Participant
March 18, 2020 at 19:33
Hello,
Tabs file you can fin in xstore/woocommerce/single-product/tabs/tabs.php, don’t edit file of the parent theme. Copy it to child theme if you want to customize something. In other case you will lose your changes after theme update.
But I would suggest you using of single product builder (Theme Options > WooCommerce > Single product builder > on) if you want to change the order of the tabs http://prntscr.com/rikosa
