Backend issue - by Eugenio - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 4 years ago ago by Rose Tyler

  • Avatar: Eugenio
    Eugenio
    Participant
    March 23, 2020 at 13:19

    Hi,
    I restore my installation but I can not open pages in backend and I do not have WP Bakery editor, yesterday I had issue with et core plugin; all started when I update Xstore and Woocommerce; Kindly ask for assistance

    Please, contact administrator
    for this information.
    13 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 23, 2020 at 14:57

    Hello,

    Something is wrong with your WP installation, there are a lot of errors in console when default plugins are enabled, there is js error even if all the plugins are disabled https://gyazo.com/aeb0762474b7be9e313bf893d8244430 And it happens not just with our theme but with the default WP theme, you can install, activate and check. WPBakery scripts won’t work in you have the list of js errors on the page http://prntscr.com/rl7qhk
    I’m not sure what caused these errors because they are not related and are not caused by our theme. So, you need to fix these errors first and then reply back if you still get the problem with the WPBakery editor.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 23, 2020 at 14:57

    Hello,

    Something is wrong with your WP installation, there are a lot of errors in console when default plugins are enabled, there is js error even if all the plugins are disabled https://gyazo.com/aeb0762474b7be9e313bf893d8244430 And it happens not just with our theme but with the default WP theme, you can install, activate and check. WPBakery scripts won’t work in you have the list of js errors on the page http://prntscr.com/rl7qhk
    I’m not sure what caused these errors because they are not related and are not caused by our theme. So, you need to fix these errors first and then reply back if you still get the problem with the WPBakery editor.

    Regards

    Avatar: Eugenio
    Eugenio
    Participant
    March 23, 2020 at 17:00

    Hi,
    I fix these issue using script debug, now backend works, even if it is slow, can you please check for remiving sticky add to cart?
    thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 24, 2020 at 14:36

    Hello,

    Could you disable the server cache, please? We faced the fatal error and found code in the functions.php of our theme that we did not add there. We removed the code but the fatal error is still there even if the mentioned file does not have line mentioned in the error. So, it could be the cache only and we won’t be able to find the reason of the problem if such a strong cache is enabled that does not allow to edit files because it uses the cached version.

    Regards

    Avatar: Eugenio
    Eugenio
    Participant
    March 24, 2020 at 14:51

    disabled

    Avatar: Eugenio
    Eugenio
    Participant
    March 24, 2020 at 15:18

    are you working on the site? cause it is down now

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2020 at 14:03

    Hello,

    Sorry for the delay in answering.
    Please clear cache and check if pages can be edited now.
    Let us know result.
    Do you need any further assistance?

    Regards

    Avatar: Eugenio
    Eugenio
    Participant
    March 26, 2020 at 15:48

    Hi,
    now I can work on the page and CPU decrease to normal levels.
    I still have the issue with /wp-admin/admin-ajax.php, do you know how to fix it?

    thanks!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2020 at 16:18

    Hello,

    Thanks for the reply.
    Please describe the problem in more detail, what should be done to see the issue.

    Regards

    Avatar: Eugenio
    Eugenio
    Participant
    March 26, 2020 at 16:46

    look at the image, you can test with gtmetrix, it slow down the load op the page
    https://freeimage.host/i/JKzzN4

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 26, 2020 at 22:01

    Hello,

    There are errors with the admin-ajax.php even when the default theme is activated http://prntscr.com/rnfsvo So, I suppose that our theme is not the reason of your issue.
    I suppose it’s some combination of your server settings with the file/folder permissions or something, not sure. But we can do nothing if errors arise even with the default theme. I would recommend you to hire a developer who will take care of these errors and server settings or contact hosting provider support to get help with this because it’s outside of the theme support.

    Regards

    Avatar: Eugenio
    Eugenio
    Participant
    March 27, 2020 at 16:24

    ok thank you so much!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2020 at 16:28

    You’re welcome!

    Regards

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