YITH Zoom Magnifier Not Working - by Shiv Sharma

This topic has 8 replies, 2 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

  • Avatar: Shiv Sharma
    Shiv Sharma
    Participant
    March 17, 2020 at 06:40

    I have also the same issue. YITH Zoom Magnifier is not working. Please do fix it. Let me know if you want FTP or WP-ADMIN login.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 17, 2020 at 18:56

    Hello,

    We can’t connect to your FTP. We got the following error first http://prntscr.com/rhxpmj and then after a number of tryings
    Response: 421 Too many connections (8) from this IP
    Error: Could not connect to server

    Check and fix the error to allow us to connect to FTP and proceed.

    Regards

    Avatar: Shiv Sharma
    Shiv Sharma
    Participant
    March 18, 2020 at 06:14

    Hi,

    I asked Godaddy to fix FTP. Now, it’s working. Please try again.

    Thanks and regards,
    Craft Me Portal LLC

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 19, 2020 at 10:43

    Hello,

    Looks that some js error appeared at the single product page after enabling of that plugin. Changing and re-saving of this option http://prntscr.com/riwaks helped. Check now.

    Regards

    Avatar: Shiv Sharma
    Shiv Sharma
    Participant
    March 22, 2020 at 09:08

    Hi Olga,

    Thank you for the support. But there are still some errors.

    1. The 4 images after clicking on it, becomes small.
    2. Images in homepage and product pages are changed to different sizes.
    3. After opening another variant, the image is not getting zoomed like the first pic.
    4. Images are sometimes getting stucked.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 22, 2020 at 12:20

    Hello,

    1) Provide link to the product with the issue.
    2) Images on the home page and shop look ok http://prntscr.com/rkksfj
    Image size on the shop page comes from WooCommerce settings (Appearance > Customizer > WooCommerce > Product images), our theme does not have any additional options for this.
    3) Explain in more detail, please, maybe provide screenshots for better understanding because we don’t see the problem with the zoom https://gyazo.com/b820ce61d8b5af184f9cd1c62cea5e76 Also, you can enable default WP theme and check how it works. If you have the same issue even with the default theme then contact zoom plugin author.
    4) Provide link to products with the mentioned issue and screenshot of the problem. Does the issue appear with our theme only?

    Regards

    Avatar: Shiv Sharma
    Shiv Sharma
    Participant
    March 23, 2020 at 06:39

    Zoom is only working for below 4 images. It’s not working for varinats (colors). And after i click on any of below 4 images, it becomes small.
    https://filebin.net/knimxp8xagj4rsgp/Recording__2.mp4?t=sdr4xo3a

    Before adding YITH Zoom, pictues were coming same size. Now they are different size.
    https://filebin.net/6otxilra5hti9hnl/Recording__4.mp4?t=aswvbnt7

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 23, 2020 at 10:23

    Hello,

    1) Zoom level of the additional variations is not related to our theme because even with the default WP theme it works the same way https://gyazo.com/801ff7341e322ed592f27fb3a5212383 Contact plugin author.
    2) This product is ok http://prntscr.com/rl1xud http://prntscr.com/rl22nu Don’t see the mentioned problem.

    Regards

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