I cant upload logo etc - by cebbar52 - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

  • Avatar: cebbar52
    cebbar52
    Participant
    March 21, 2020 at 17:35

    I can not upload any logo etc.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2020 at 18:06

    Hello,

    Thanks for contacting us.
    Please describe the problem in more detail with screenshots and provide temporary wp-admin access, so we can take a closer look.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    Avatar: cebbar52
    cebbar52
    Participant
    March 21, 2020 at 18:20

    http://prnt.sc/rk9fgb i have no button for upload nowhere

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 21, 2020 at 18:44

    Hello,

    Customizer options look broken. Do you use any third-party plugins on your site? Try to disable them and check again. If it does not help then provide us with WP Dashboard and FTP access to check the issue in more detail.

    Regards

    Avatar: cebbar52
    cebbar52
    Participant
    March 22, 2020 at 15:14

    i have found the error i have not installed the template 100% i have pasted in a wrong Folder so but i have antoher problem pic1 http://prnt.sc/rkmtth ; pic2 http://prnt.sc/rkmu1t

    what it means?

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 23, 2020 at 10:02

    Hello,

    Go to Appearance > Themes > install and activate any default WP theme, Storefront for example. Do you have the mentioned notices?

    Regards

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