About slow page speed - by tmt - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 2 years, 12 months ago ago by Olga Barlow

  • Avatar: tmt
    tmt
    Participant
    October 12, 2020 at 10:05

    We compared page speeds on the following sites with different themes.
    https://developers.google.com/speed/pagespeed/insights/

    Xstore theme:20
    Storefront theme:68

    Xstore theme page speed is too slow.
    In fact, wait a few seconds for the site to appear.
    I also took various measures.
    The server is not slow on z.com.

    Please tell me how to increase the page speed.

    Best Regards

    19 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 12, 2020 at 15:30

    Hello,

    Could you, please, provide us with the WP Dashboard access to your site to check the settings and try to improve the site speed?

    Regards

    Avatar: tmt
    tmt
    Participant
    October 13, 2020 at 09:15

    Hello

    Thank reply.

    Could you, please, provide us with the WP Dashboard access to your site to check the settings and try to improve the site speed?
    >
    It’s means,
    Does that mean “I’ll give you our WordPress ID and password and you log in”?

    Best Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 13, 2020 at 16:59

    Hello,

    Yes, we need WP username and password to log in to your WP Dashboard. Use the Private content area to share this info.

    Regards

    Avatar: tmt
    tmt
    Participant
    October 14, 2020 at 07:14

    Hello,

    I see,Prepare the ID etc.

    I have one concern.
    Will the content written here be open to the public?

    Best Regards,

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2020 at 12:48

    Hello,

    Content, from the Private Content area, is visible to you and our support team only. It is not public.

    Regards

    Avatar: tmt
    tmt
    Participant
    October 14, 2020 at 16:57

    Hello,

    Ok,please check below.

    Note:
    Since the site is under construction, it is set to noindex.

    Best Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 16, 2020 at 10:54

    Hello,

    We were able to improve the results.
    And page speed score.

    Regards

    Please contact administrator
    for this information.
    Avatar: tmt
    tmt
    Participant
    October 16, 2020 at 14:26

    Hello,

    Thank you.I will check it.
    What was the cause?
    And how did you improve it?

    The previous your answer is
    Please Put int the “Private content area”..

    Best Regards,

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 16, 2020 at 15:29

    Hello,

    We have made some changes in the Theme Options > Speed optimization, in the cache plugin settings, added lazy loading for the page elements.

    Regards

    Avatar: tmt
    tmt
    Participant
    October 16, 2020 at 17:27

    Hello,

    For the October 16, 2020 10:54 am topic.
    Sorry, Please Put into the “Private content area”

    Best Regards.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 17, 2020 at 07:47

    Hello,

    Done.

    Regards

    Avatar: tmt
    tmt
    Participant
    October 17, 2020 at 18:54

    Thank you.
    We’ll check the speed again.

    Best Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2020 at 08:09

    You’re welcome!

    Regards

    Avatar: tmt
    tmt
    Participant
    October 18, 2020 at 17:00

    Dear sir,

    I’ve tested the speed of the site several times, but it’s still slow.
    Could you check it again?

    Best Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 19, 2020 at 10:34

    Hello,

    Unfortunately, we don’t have more options to improve site speed. If you are not satisfied we are ready to give you refund.

    Regards

    Avatar: tmt
    tmt
    Participant
    October 20, 2020 at 11:39

    Hello,

    Thank you reply.
    I see,We will wait to see what happens for a bit longer.

    Best Regards,

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 20, 2020 at 15:34

    Hello,

    Ok, sure.

    Regards

    Avatar: tmt
    tmt
    Participant
    February 23, 2021 at 10:40

    Hello

    Sorry,I tried to improve the speed several times with the help of a programmer, but it still didn’t work. If possible, please give me a refund.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 23, 2021 at 18:41

    Hello,

    You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

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