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Dokan add new product not showing attribute fields to select

This topic has 8 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

amahol

Participant

February 21, 2021 at 21:45

my vendors can’t choose attributes, the field where attributes are selected is not visible here to the right.

Please, contact administrator
for this information.

#275642 Copied Theme version: 1

7 Answers

Olga Barlow

Support staff

February 22, 2021 at 14:57

Hello,

Go to Appearance > Themes > enable Storefront theme and check if you have the same issue with the Storefront theme. Provide screenshot.

Regards

#275752 Copied

amahol

Participant

February 22, 2021 at 20:04

Hello,

No, the problem is still there in storefront, what could it be?

Please contact administrator
for this information.

#275840 Copied

Olga Barlow

Support staff

February 22, 2021 at 20:46

Hello,

If you have an issue even with the default theme then contact the Dokan plugin author, we can’t fix the third-party plugin error.

Regards

#275854 Copied

amahol

Participant

February 22, 2021 at 20:52

Hello,

I figured out what the problem is:… the attribute configurations that come with the Xstore theme, for example, COLOR, IMAGE, and TAG instead of the simple select. Once I changed the attribute type to the “SELECT” it was fixed.

I really hope you can solve this issue because I would really prefer using the special attribute displays rather than a boring SELECT.

#275857 Copied

Robert Hall

Support staff

February 23, 2021 at 08:02

Hi

can you pelase send us highlighted screenshot along with temeroary wp-admin access so that we will check your issue and provide you customer support.

#275899 Copied

amahol

Participant

February 23, 2021 at 12:42

Please take a look at the two screenshots below. The yellow highlights the field that works, red highlights the attribute type that does not work causing the error in the dokan upload field.

When I change the attribute type to SELECT it instantly works.

Please contact administrator
for this information.

#275957 Copied

Olga Barlow

Support staff

February 24, 2021 at 10:08

Hello,

Could you, please, provide us with FTP access to your site to check the compatibility issue in more detail and help you?

Regards

#276159 Copied
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