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Technical Issue Urgent Help Needed Webiste Is live Customer Facing the Problem .

This topic has 9 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

Prem Gupta

Participant

February 13, 2021 at 18:51

Some time this error : an error occurred please try again or try an alternate form of payment
And some time this : SyntaxError: Unexpected token < in JSON at position 0 1: I want My website up-to-date with latest version of theme and all its Plugin . with No error

#274048 Copied Theme version: 5 WooCommerce version: 5.00

8 Answers

Robert Hall

Support staff

February 14, 2021 at 08:55

Hi

Please check if this issue persists only with our theme or with default Woocommerce theme (Storefront) too.

#274091 Copied

Prem Gupta

Participant

February 14, 2021 at 10:28

Yes Its 8 Theme Xstore I checked that

#274112 Copied

Prem Gupta

Participant

February 14, 2021 at 10:29

You You Need Login details I can share with you

#274113 Copied

Robert Hall

Support staff

February 14, 2021 at 18:17

Hi

Yes please share your website temporary wp admin access and highlighted screenshot where you are facing the issue so that we will check your issue in more details.

#274158 Copied

Prem Gupta

Participant

February 23, 2021 at 07:02

Please look i have attach the issue and also send you the login details

Please contact administrator
for this information.

#275891 Copied

Olga Barlow

Support staff

February 23, 2021 at 12:56

Hello,

We checked your checkout and found that the same error appears even with the default Storefront theme https://gyazo.com/84786e1bd5fe473f4f0176bdbd806f04 , so XStore is not the reason of your problem and we can do nothing. Try to deactivate third-party plugins one by one and check if third-party plugin causes the issue.

Regards

#275961 Copied

Prem Gupta

Participant

February 23, 2021 at 15:43

You Can not help me ok
nop problem

Thank you for your Excellent help

#276001 Copied

Olga Barlow

Support staff

February 24, 2021 at 10:58

Hello,

We could fix the issue only if it’s caused by theme code. But if you get the error even with the default theme it means that editing of theme files does not help you because issue caused by something else that is not under theme control. I’m sure that some third-party plugin causes the mentioned issue. Disable them one by one to find out which one and then contact plugin author support to fix the problem.

Feel free to contact us if you face any issues with theme functionality.

Regards

#276176 Copied
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