Take apologies for the delay in answering. I have passed your issue to our developers. I’ll inform you once they fix the problems. We have a lot of requests these days, so it will take some time.
Regards
Olga Barlow
Participant
February 23, 2021 at 18:15
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they check issue in more detail. It will take some time because we have a lot of requests.
Regards
Olga Barlow
Participant
February 23, 2021 at 18:02
Hello,
We can’t fix the email builder issue without FTP. We need access to wp-content folder only. You can create user with limited permissions to this folder only and remove it once we finish.
Regards
Olga Barlow
Participant
February 23, 2021 at 18:00
Hello,
We need FTP access to check the SVG issue. If you can’t provide FTP then use one of the default icons.
I removed the margin. Check now.
Regards
Olga Barlow
Participant
February 23, 2021 at 17:47
Hello,
Could you, please, provide us with an example or screenshot of the menu that you are trying to implement to avoid misunderstanding?
Regards
Olga Barlow
Participant
February 23, 2021 at 17:41
Hello,
We don’t have such options in our theme. You may look for third-party plugins for this or submit an additional customization request here.
Regards
Olga Barlow
Participant
February 23, 2021 at 17:38
Hello,
Check now. We have added our own option to hide the price and show the text https://prnt.sc/104xh9p so, you don’t need third-party plugins for this.
Provide us with FTP access to your site. We need to check the issue in more detail.
Regards
Olga Barlow
Participant
February 23, 2021 at 13:21
Hello,
We did not create such products on our demos, unfortunately. Did you face any problems with this type of products?
Regards
Olga Barlow
Participant
February 23, 2021 at 13:20
Hello,
Nope. We need to copy files to child theme folder, that’s why we need FTP.
Regards
Olga Barlow
Participant
February 23, 2021 at 13:17
Hello,
Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Check the issue with the default theme. Do you still have it?
Regards
Olga Barlow
Participant
February 23, 2021 at 13:15
Hello,
Connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > Typography choose the necessary font and save settings.
Regards
Olga Barlow
Participant
February 23, 2021 at 13:13
Здравствуйте,
Спасибо за выбор нашей темы!
Чем могу Вам помочь?
С ув. Ольга
Olga Barlow
Participant
February 23, 2021 at 13:11
Hello,
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.
Never change or add any files to the parent theme folder! Use child theme for these purposes.
create necessary subfolders in child theme, place files there and call the file in the child theme functions.php.
Downgrade PHP version to 7.4. Theme and bundled plugins do not fully support PHP 8.0 at this moment.
Regards
Olga Barlow
Participant
February 23, 2021 at 12:56
Hello,
We checked your checkout and found that the same error appears even with the default Storefront theme https://gyazo.com/84786e1bd5fe473f4f0176bdbd806f04 , so XStore is not the reason of your problem and we can do nothing. Try to deactivate third-party plugins one by one and check if third-party plugin causes the issue.
Regards
Olga Barlow
Participant
February 23, 2021 at 12:28
Hello,
We’ll fix the mentioned issue in the next theme update. To fix it on your site before the update copy files from this archive https://dropmefiles.com/KdjcI to wp-content/themes/xstore folder with overwriting.
Regards
Olga Barlow
Participant
February 23, 2021 at 12:26
Hello,
Is that site your site? Who used your license for that site? Why don’t you have access?
Regards
Olga Barlow
Participant
February 23, 2021 at 12:24
Hello,
Downgrade PHP version to 7.4. Theme and bundled plugins do not fully support PHP 8.0 at this moment.
Try to import slider manually (Revolution slider > Manual import) using this archive https://dropmefiles.com/hxYeU
Regards
Olga Barlow
Participant
February 23, 2021 at 12:20
Hello,
Try now, please.
Regards
Olga Barlow
Participant
February 23, 2021 at 12:18
Hello,
You are always welcome.
Regards
Olga Barlow
Participant
February 23, 2021 at 12:15
Hello,
Problem caused by your customization in child theme. You overwrote template-elements.php file in the framework folder but should not. If you want to change any function from framework/template-elements.php copy only that function to child theme functions.php and make changes there. Don’t copy the whole file because we make changes there.
I renamed the file and don’t see js error on your site. What function did you edit there?
We get the error https://prnt.sc/104nntb while trying to upload the updated version of the plugin. Could you, please, contact your hosting provider to fix this error and then reply back?
