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Topic: Registry Problem

fulya

Participant

February 11, 2021 4:54 pm

SSL error while registering
Site URL: hidden
Theme version: .7.2.4
WooCommerce version: latest

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Olga Barlow

Support staff

February 11, 2021 7:21 pm

Hello,

Could you, please, provide screenshot of the error that you get?
Does not your server block outgoing or ingoing connections?

Regards

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fulya

Participant

February 11, 2021 10:30 pm

Please reply

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Olga Barlow

Support staff

February 12, 2021 10:53 am

Hello,

Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail on Monday.

Regards

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fulya

Participant

February 12, 2021 5:39 pm

When will you reply me? I sent you links to the screenshots yesterday?

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fulya

Participant

February 12, 2021 5:40 pm

Please check Private Content

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Olga Barlow

Support staff

February 12, 2021 7:55 pm

Hello,

Provide us with WP Dashboard and FTP access to your site. We need it to help you.

Regards

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fulya

Participant

February 15, 2021 1:13 pm

I can not see my reply to you in the list so I rewrote.

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Olga Barlow

Support staff

February 15, 2021 5:50 pm

Hello,

Could you, please, downgrade PHP version to 7.4 instead of using PHP 8.0. Our theme does fully not support PHP 8.0. Reply back once you downgrade PHP.

Regards

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fulya

Participant

February 15, 2021 8:19 pm

Hi,
It has been downgraded.

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fulya

Participant

February 15, 2021 8:40 pm

Can you please provide your ip and your server ip so I can whitelist you?

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Olga Barlow

Support staff

February 16, 2021 12:00 pm

Hello,

Does your hosting provider block outgoing/ingoing connections? Add our server IP 136.243.62.35 to the whitelist. Try to activate theme after that.

Regards

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fulya

Participant

February 17, 2021 5:42 pm

Hi,
My server does not block outgoing connections. It have multiple websites in the server and I actually registered this theme to eusigns.co.uk before. I have multiple websites in the server with other themes registered or Stripe or PayPal being used by API.
I already found your IP and white listed it but still can not register. It did not work. Did you log in and check? This is taking too long. I have to upload this theme or find another theme to use.
You should have a way to work around this. If not possible, please refund. I bought the theme. through Envato.

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fulya

Participant

February 17, 2021 5:58 pm

Can you please provide the location/ country of your replying server?

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Olga Barlow

Support staff

February 17, 2021 11:21 pm

Hello,

Issue is not related to our theme, something blocks requests from your server side. We can do nothing with this.
You can submit refund request here https://themeforest.net/refund_requests/new

Regards

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fulya

Participant

February 22, 2021 5:22 pm

Please cancel my refund request.

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Olga Barlow

Support staff

February 22, 2021 5:34 pm

Hello,

Glad to hear that you sorted out. So, do you confirm that we can decline refund?

Regards

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fulya

Participant

February 23, 2021 1:53 pm

Can not connect to 8theme API to get versions list

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Olga Barlow

Support staff

February 24, 2021 11:01 am

Hello,

We checked your IP and it’s not blocked from our side. It looks that something blocks connection from your server side. But we can’t tell you what exactly without ssh access to your server settings.

Regards

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fulya

Participant

February 25, 2021 4:32 pm

I already gave you access. Please read private content and previous emails

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