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Registry Problem - by fulya - on WordPress WooCommerce support

This topic has 23 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

fulya

Participant

February 11, 2021 at 16:54

SSL error while registering

Please, contact administrator
for this information.

#273692 Copied Theme version: .7.2.4 WooCommerce version: latest

22 Answers

Olga Barlow

Support staff

February 11, 2021 at 19:21

Hello,

Could you, please, provide screenshot of the error that you get?
Does not your server block outgoing or ingoing connections?

Regards

#273732 Copied

fulya

Participant

February 11, 2021 at 22:30

Please reply

Please contact administrator
for this information.

#273772 Copied

Olga Barlow

Support staff

February 12, 2021 at 10:53

Hello,

Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail on Monday.

Regards

#273817 Copied

fulya

Participant

February 12, 2021 at 17:39

When will you reply me? I sent you links to the screenshots yesterday?

#273888 Copied

fulya

Participant

February 12, 2021 at 17:40

Please check Private Content

Please contact administrator
for this information.

#273889 Copied

Olga Barlow

Support staff

February 12, 2021 at 19:55

Hello,

Provide us with WP Dashboard and FTP access to your site. We need it to help you.

Regards

#273928 Copied

fulya

Participant

February 15, 2021 at 13:13

I can not see my reply to you in the list so I rewrote.

Please contact administrator
for this information.

#274297 Copied

Olga Barlow

Support staff

February 15, 2021 at 17:50

Hello,

Could you, please, downgrade PHP version to 7.4 instead of using PHP 8.0. Our theme does fully not support PHP 8.0. Reply back once you downgrade PHP.

Regards

#274371 Copied

fulya

Participant

February 15, 2021 at 20:19

Hi,
It has been downgraded.

#274414 Copied

fulya

Participant

February 15, 2021 at 20:40

Can you please provide your ip and your server ip so I can whitelist you?

#274423 Copied

Olga Barlow

Support staff

February 16, 2021 at 12:00

Hello,

Does your hosting provider block outgoing/ingoing connections? Add our server IP 136.243.62.35 to the whitelist. Try to activate theme after that.

Regards

#274522 Copied

fulya

Participant

February 17, 2021 at 17:42

Hi,
My server does not block outgoing connections. It have multiple websites in the server and I actually registered this theme to eusigns.co.uk before. I have multiple websites in the server with other themes registered or Stripe or PayPal being used by API.
I already found your IP and white listed it but still can not register. It did not work. Did you log in and check? This is taking too long. I have to upload this theme or find another theme to use.
You should have a way to work around this. If not possible, please refund. I bought the theme. through Envato.

#274847 Copied

fulya

Participant

February 17, 2021 at 17:58

Can you please provide the location/ country of your replying server?

#274849 Copied

Olga Barlow

Support staff

February 17, 2021 at 23:21

Hello,

Issue is not related to our theme, something blocks requests from your server side. We can do nothing with this.
You can submit refund request here https://themeforest.net/refund_requests/new

Regards

#274903 Copied

fulya

Participant

February 22, 2021 at 17:22

Please cancel my refund request.

Please contact administrator
for this information.

#275785 Copied

Olga Barlow

Support staff

February 22, 2021 at 17:34

Hello,

Glad to hear that you sorted out. So, do you confirm that we can decline refund?

Regards

#275788 Copied

fulya

Participant

February 23, 2021 at 13:53

Can not connect to 8theme API to get versions list

Please contact administrator
for this information.

#275984 Copied

Olga Barlow

Support staff

February 24, 2021 at 11:01

Hello,

We checked your IP and it’s not blocked from our side. It looks that something blocks connection from your server side. But we can’t tell you what exactly without ssh access to your server settings.

Regards

#276177 Copied

fulya

Participant

February 25, 2021 at 16:32

I already gave you access. Please read private content and previous emails

Please contact administrator
for this information.

#276541 Copied
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