Forum Replies Created

Viewing 30 posts - 8,551 through 8,580 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 14:08

    Hello,

    Provide us with FTP access to your site to check the WooCommerce Dynamic Pricing & Discounts plugin error, please. We will contact plugin developers. Do you allow sharing of your access to developers of this plugin to allow them to take a closer look at the issue?
    I see that you installed 2 page builders: Elementor and WPBakery. It’s not recommended to use both builders at the same time. So, what page builder do you choose?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 13:29

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 13:25

    Hello,

    Try to disable counts for this widget in the widget settings https://prnt.sc/12x960n Let me know if you still have issue after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 13:02

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 12:38

    Hello,

    Point is that the Sticky header is one or a few areas of the main header that become sticky once you scroll (appear either on scroll to top if you use Smart type of sticky header or always if you use Sticky type). So, I don’t understand why you hide the header if you want to show that. I’m confused.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 12:22

    Hello,

    Thank you and have a nice weekend ?

    Thank you. You too!
    Feel free to ask if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 12:11

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 11:49

    Hello,

    Yes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 11:48

    Hello,

    It’s not possible that you have border at the top and bottom if you added the second code that I sent you.

    .home {
        border-left: 20px solid #dbeddd;
        border-right: 20px solid #dbeddd;
    }

    To avoid cropping of the images add the 20px right/left padding in the row settings where you have images. You use stretch option for your rows, so there is no way to add custom border without cropping without adding right/left paddings for the row content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 11:37

    Hello,

    We are not developers of that site. You may contact the developers of that site and clarify that moment.
    We know that WPBakery does not allow video autoplay for mobile devices because of https://developers.google.com/web/updates/2017/09/autoplay-policy-changes .

    Try the Revolution slider as an alternative to create that section, they have additional options to avoid that https://www.sliderrevolution.com/faq/video-content-mobile/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 10:53

    Hello,

    I see that almost created the layout you asked about. You just need to add one more column and button https://prnt.sc/12x2rln Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 10:41

    Hello,

    Please, watch this video tutorial https://youtu.be/LgzC4iK-j6A
    Enable variation swatches option (Theme Options > WooCommerce > Shop Elements > Variatio swatches). Choose the swatches type for your attributes (products > Attributes > edit attribute and change type from select to label/color/image) and then you’ll get the same view for the product variations as on demo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 10:30

    Hello,

    Theme options based on the Kirki framework and this is the way how Kirki downloads fonts to local and saves path. We are working on major theme options update and we’ll try to improve this moment in that major update.
    At this moment you need to remove the fonts folder and re-save options after migration. It generates correct URLs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 09:16

    Hello,

    6.2.11 version of XStore theme is completely out of date. We would recommend you to create staging site (full copy of the existing site) and update theme to the latest version there and if everything is ok then update production site. Let me know if you still have problem after theme and XStore core plugin update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 09:13

    Hello,

    Update theme to version 7.2.9 and core plugin to 3.2.9, this problem was fixed in the latest update.
    Also, find the below code in child theme functions.php

    <?php
    add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
    function theme_enqueue_styles() {
    	etheme_child_styles();
    }

    and replace with

    <?php
    add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 );
    function theme_enqueue_styles() {
    	etheme_child_styles();
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 09:10

    Hello,

    Provide us with temporary WP Dashboard and FTP access to check the issue in more detail.
    I can’t find the reason of the issue by screenshots only, sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 09:06

    Hello,

    Which period?

    For the last few days if this possible.

    I did not make any changes to the files. But I see js error from the third-party plugin https://prnt.sc/12wy4bi Probably that plugin does not support js minification. Try to disable it in the cache plugin settings and contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 08:33

    Hello,

    We’ll include the fix in the next theme update. Don’t change parent theme files before theme update that will include fix of this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 16:25

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 16:07

    Hello,

    Ok, glad that you sorted it out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 16:07

    Hello,

    Problem caused by your changes in child theme. Once I enable the parent theme link is correct https://prnt.sc/12vs0i3 . So, check the customization that you made in child theme functions.php.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 15:55

    Hello,

    Login/Registration is the WooCommerce plugin option. Plugin redirects users to account page by default and there is no option to change that. Follow WooCommerce docs to implement that https://docs.woocommerce.com/document/redirect-after-login-registration-logout/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 15:53

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 15:53

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 15:50

    Hello,

    Provide us with temporary WP Dashboard access to check the WooCommerce settings and find the reason of the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 15:46

    Hello,

    I made test order and got email https://prnt.sc/12vr4nj
    So, don’t see the problem from our side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 14:14

    Hello,

    We have not found the solution yet. Trying to recode the cart widget at all. I’ll inform you if it helps.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 14:12

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 14:09

    Hello,

    Take my apologies for the delay in answering.
    We checked your site and see that your child theme includes a lot of custom code, custom styles and libraries. Once we enable parent theme we don’t see any blinking. It appears only when your custom theme is enabled. You can enable the parent theme and check by yourself. So, probably the additional customization you made causes the issue but we are not developers who made that customization. So, ask the developer who made that customization to check the additional libraries and custom styles that he used (turn them off and check which one causes the issue).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2021 at 13:46

    Hello,

    Check now, please.

    Regards

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    Viewing 8,580 results - 8,551 through 8,580 (of 30,337 total)
Viewing 30 posts - 8,551 through 8,580 (of 30,337 total)
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