Strange problems in shop - by filiphdan - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: filiphdan
    filiphdan
    Participant
    April 19, 2021 at 14:04

    Hello,

    I have been having problems for the last days, the shop just stays completely messed up , for no reason that i can figure out, to fix it i just clean/clear all cache in wordpress and it goes to normal, but its happening again, dont know why…here is a screen shot:
    https://prnt.sc/11ky8ks

    I cannot check every hour to see if it happens again, i need to find why it is happening, i think it started after the last wordpress update.

    I also have a problem with this product: https://jardimdapini.pt/produto/echeveria-linguas/ wich seems to break the shop and it stays like the print-screen i sended.

    Please help as i have costumers buying during all day.

    Thank you!

    19 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 20, 2021 at 13:06

    Hello,

    1) When you face this issue https://prnt.sc/11ky8ks do you have any errors in the console?
    Because I don’t face this on your site while checking it.

    2) Product is ok for me https://prnt.sc/11r3uyt

    Regards

    Avatar: filiphdan
    filiphdan
    Participant
    April 20, 2021 at 17:14

    Hi,

    1 – Wen the problem apears i go to wordpress clear cache and it is solved, the issue is that i have to verify every hour if everything is ok with the shop…

    2 – Can you please go in search and try to input: linguas

    The result i get is this in several different browsers: https://prnt.sc/11rgez4

    Thank you!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 20, 2021 at 19:57

    Hello,

    1) Checked using Safari and also don’t see problem, watch the video below.
    When you face this issue https://prnt.sc/11ky8ks do you have any errors in the console? Could you check the console log?
    2) searched https://gyazo.com/91da42f7c126b624f189045c2b3c2257 And what’s wrong?

    Regards

    Avatar: filiphdan
    filiphdan
    Participant
    April 21, 2021 at 09:32

    Hi,

    This is so strange, the website today is again with the problem: https://prnt.sc/11smccw

    I dont know how to check console log, but wen i am logged in wordpress and check the website it is displaying correctly: https://prnt.sc/11smguz

    I will now clear all cache to fix the errors in the shop.

    Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2021 at 14:02

    Hello,

    It looks that your cache plugin does not cache theme styles. Try to go to Theme Options > Speed Optimization > Optimize Frontend CSS > disable this option > save settings. Check if you still have issues with cache when this option is disabled. Let me know about the results.

    Regards

    Avatar: filiphdan
    filiphdan
    Participant
    April 21, 2021 at 17:49

    Done, lets hope this solve it.

    Thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 22, 2021 at 07:07

    Hello,

    You’re welcome!
    Have a nice day!

    Regards

    Avatar: filiphdan
    filiphdan
    Participant
    April 23, 2021 at 08:39

    Hello,

    Unfortonatly that did not did solved the problem, i waked up today and the shop was again broken: https://prnt.sc/11wwse5

    As usual i will clear all cache to solve , but i still need to find why this is happening…

    Thank you!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 23, 2021 at 15:29

    Hello,

    Try to disable the combine CSS styles option in the cache plugin that you use and check if it helps.

    Regards

    Avatar: filiphdan
    filiphdan
    Participant
    April 26, 2021 at 09:06

    Hi,

    Unfortonatly, that did not solved….Today the shop was again messed up: https://prnt.sc/122zrud

    I dont understand, i did not changed nothing, i think the lasta change was the wordpress update…Cant figure out why this is happening, hope we can get to the bug.

    Thank you!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 26, 2021 at 19:51

    Hello,

    Try to disable cache plugin at all for some time and check if you have this issue while cache plugin is disabled.

    Regards

    Avatar: filiphdan
    filiphdan
    Participant
    May 10, 2021 at 16:14

    Hi,

    Disabling the cache plugin seems to have solved this issue, still i have been using it for the past 2 years with no problems, and now i have almost 2 seconds of slower loading times without it…Can you give me an alternative that is compatible with your theme and can also improve the loading times.

    Thank you!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 11, 2021 at 14:55

    Hello,

    We found what was the reason of the issue. Try to enable cache and check again.

    Regards

    Avatar: filiphdan
    filiphdan
    Participant
    May 13, 2021 at 22:19

    Hi, no it is not working, still messes the shop up….

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 14, 2021 at 09:13

    Hello,

    Update theme to version 7.2.9 and core plugin to 3.2.9, this problem was fixed in the latest update.
    Also, find the below code in child theme functions.php

    <?php
    add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
    function theme_enqueue_styles() {
    	etheme_child_styles();
    }

    and replace with

    <?php
    add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 );
    function theme_enqueue_styles() {
    	etheme_child_styles();
    }

    Regards

    Avatar: filiphdan
    filiphdan
    Participant
    May 17, 2021 at 16:01

    Hi,

    Just updating sems to have solved the problem, the custom code was not necessary.

    Thank you!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 17, 2021 at 17:47

    Hello,

    No, mentioned code is required to enqueue styles in the correct order. So, not just update theme but also change the code.

    Regards

    Avatar: filiphdan
    filiphdan
    Participant
    May 19, 2021 at 15:13

    Ok, can you please let me know how i can do it?Can i acess this file in wordpress or do i need to locate it in my cpanel?

    Thanks!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 19, 2021 at 16:17

    Hello,

    I logged in to your Dashboard using the credentials that you provided before and made the necessary changes. Don’t worry about that anymore.

    Regards

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