Custom Quantity automatically converted to ” 1 “

This topic has 16 replies, 3 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

  • Avatar: sirius
    sirius
    Participant
    May 11, 2021 at 09:34

    Hello,
    I have a shop where I sale products with different quantities (sq meters for example) and everything is ok if the user rise the quantity(with – or + buttons or type in).
    I use a plugin for this and it works fine except one problem.
    Problem is when the quantity is not changed (basically should be 1 but in case of some of my products is 0,7 or 1,41, or else), on clicking add to cart, value 1 is sent, not what is in quantity box ( for example 0,7 or 1,41, etc…). If I go in cart page and change up the quantity and then down, it becomes correct.
    Sometimes it gives an message on a red bar, that minimum quantity should be added to cart.
    Could I fix this somehow ?
    I think is related to this : data-quantity=”1″ that should be the value in the quantity box, if is different than 1.
    Thank you!

    Please, contact administrator
    for this information.
    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2021 at 12:24

    Hello,

    Add these IPs to the whitelist – 176.98.70.120, 176.98.69.180, 95.158.42.135
    Provide screenshots, temporary wp-admin, and FTP access, so we can take a closer look.

    Regards

    Avatar: sirius
    sirius
    Participant
    May 11, 2021 at 21:00

    OK

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 12, 2021 at 12:48

    Hello,

    1) Give our user admin permissions. Because we can’t check the backend.
    2) Provide FTP access to wp-content folder, we need to make changes not just in theme but also in the xstore-core plugin.

    Regards

    Avatar: sirius
    sirius
    Participant
    May 12, 2021 at 15:05

    Ok, changed ftp to wp-content.
    And user is admin.
    Thank you

    Avatar: sirius
    sirius
    Participant
    May 13, 2021 at 05:28

    Question

    Please contact administrator
    for this information.
    Avatar: sirius
    sirius
    Participant
    May 13, 2021 at 07:37

    The site is still not loading, arrangement on front page is wrong and in front of that is a white transparent layer with a loading spin. Cannot access anything on site, please check, I think it is related to core changes

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 13, 2021 at 10:40

    Hello,

    Our developers did not have time to check your site yesterday. So, we did touch nothing.
    I logged in to your site today, cleared cache and any spinner.
    Our developers will try to take a look at the q-ty issue today. I’ll inform you once they fix the issue.

    Regards

    Avatar: sirius
    sirius
    Participant
    May 13, 2021 at 11:10

    Ok, thank you!

    Avatar: sirius
    sirius
    Participant
    May 13, 2021 at 11:40

    I did disabled wprocket and cdn, and site loads just fine.
    .
    I will wait for qty problem help when you have time.
    Thank you very much

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 13, 2021 at 12:36

    Hello,

    Ok, thank you. I’ll be able to enable cache and CDN again once we finish. We updated theme to version which includes fix for the issue with the styles and cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 13, 2021 at 13:25

    Hello,

    Check now, please.

    Regards

    Avatar: sirius
    sirius
    Participant
    May 13, 2021 at 13:35

    Perfect, works ok now.
    Thank you very much, I really appreciate your support!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 13, 2021 at 14:12

    Hello,

    You are welcome!

    Regards

    Avatar: sirius
    sirius
    Participant
    May 13, 2021 at 17:00

    Thank you, thank you.
    One more thing I forgot to ask, in case I update xstore and core, I will loose the fix? Is there something I need to pay attention to when update ( keep specific file/folder ) ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 14, 2021 at 08:33

    Hello,

    We’ll include the fix in the next theme update. Don’t change parent theme files before theme update that will include fix of this issue.

    Regards

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The issue related to '‘Custom Quantity automatically converted to ” 1 “’' has been successfully resolved, and the topic is now closed for further responses

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