This topic has 62 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow
Hi,
trying to create copies of the default SPB template, I’ve managed to create 2 copies. When trying to create a 3rd copy, I keep getting a pulsing waiting circle, waiting for the field selector to pop up and define parameters. They never show. This has been a long standing issue. Can you please have a look what might cause the issue? I need to create 2 additional copies, and use these 4 to manage my products
Hello,
Do you mean SingleProduct Builder?
Check how it works when 3rd party plugins are disabled on your site.
Provide temporary FTP access also.
Regards
Hi Rose,
last time I addressed this issue with Xstore (last year) it was said that WPML probably caused the issue. We’ve recently uninstalled WPML but the problem remains.
I’ve tried duplicating the template again, after deactivating all 3rd party plugins (other than bundled with xstore) but no positive effect.
Please see FTP credentials in private
Hello,
Could you, please, contact your hosting provider and ask for server error logs? Provide us with the server error logs file, please.
Regards
Which period?
EDIT: Did you make any changes in the code somewhere?
Somehow, the tabs on our single product pages only show in our default Dutch language. As we switch to English, those tabs are gone!
Hello,
Which period?
For the last few days if this possible.
I did not make any changes to the files. But I see js error from the third-party plugin https://prnt.sc/12wy4bi Probably that plugin does not support js minification. Try to disable it in the cache plugin settings and contact plugin author.
Regards
Hi Olga, is this what you’re looking for? (private)
Hello,
I can’t log in https://prnt.sc/12xbhwp
We need server error logs for May for example. Contact your hosting provider, they know what I mean and should be able to send you the correct log file. Share this file with me.
Regards
Please try again, using the credentials in Private
Hello,
Thank you. I passed issue to our developers. I’ll inform you once they fix the problem.
Regards
Thanks. Btw, the entire xstore customizer won’t load properly anymore 🙁
Takes about 2 minutes to load control panel and still waiting for content to pop up after this time…
Hello,
Actually, the whole site, including the backend, is loading slow for us. We thought that it’s because we are from another country. Did you change anything in the server settings?
Regards
Hi Olga,
I’ve contacted our hosting provider to troubleshoot the server performance issues. As soon as I have some input, I will share it with you and we can pick this up again
Hello,
Ok, thanks.
Regards
Hi, we’ve just added some managed services on our server, but our hoster will take approx 48 hours to collect all data to start making recommendations and be able to troubleshoot. Unfortunately, we can’t wait that long. If you could please continue checking what the issue is regarding template creation, that would be great.
-EDIT- we’ve disabled the Ajax search plugin that caused the script issue. Unfortunately, the problem with tabs on the SPP persists.
Hello,
Ok, our developers will start checking of your issue tomorrow.
Regards
Hello,
Our developers are studying your issue. They have not found the reason yet. But they are working.
Regards
Have you activated or deactivated any of our plugins? Facebook and business review are disabled . Enabling Facebook again triggers unwanted sync. If you are working on our site, please don’t touch that one!
Also, please understand that this is our production site. We are live and servicing clients. Deactivating plugins can be valuable when trouble shooting, but keeping critical plugins offline while support goes home for the day to come back the next day and continue working is not an option. Please be sensitive to that.
Hello,
Oh, take our apologies for that!
Maybe it would be better to create staging site (full copy of the production site) and let our developers to work on the staging site. What do you think? Once we find the reason of the issue we’ll move the updated code to the production site.
Regards
The issue related to '‘SPB won’t copy’' has been successfully resolved, and the topic is now closed for further responses