Neither customers nor I am receiving emails when any order is placed

This topic has 23 replies, 3 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

  • Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 11, 2021 at 19:28

    Hi! Unable to receive emails.

    Please, contact administrator
    for this information.
    22 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 11, 2021 at 19:32

    Hello,

    Could you, please, contact your hosting provider and ask to check the Mail server error log? Do you have errors there? Does your log display that server sends emails?

    Regards

    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 11, 2021 at 20:22

    They say:
    I have checked the server log and I am not able to see any errors on it.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 12, 2021 at 12:03

    Hello,

    Do they check the server error log or Mail server log (https://mediatemple.net/community/products/dv/204643910/checking-the-mail-log)?

    Regards

    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 13, 2021 at 15:16

    They replied:

    Since the email address used is khaikandles@gmail.com the emails will be sent from WordPress end. We can check the mail logs only if @khaikandles.com email address is used and if the MX is pointing to us. But the settings in WordPress and woo commerce end looks good

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 13, 2021 at 15:46

    Hello,

    I made test order and got email https://prnt.sc/12vr4nj
    So, don’t see the problem from our side.

    Regards

    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 13, 2021 at 16:01

    bluehost installed wp mail smtp and it fixed

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 13, 2021 at 16:07

    Hello,

    Ok, glad that you sorted it out.

    Regards

    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 14, 2021 at 11:54

    https://khaikandles.com/faqs/

    Hi, Why my faqs look bad on mobile? Is faq module not responisive?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2021 at 12:15

    Hello,

    It is the default WPBakery element, our theme doesn’t affect it. At first sight, it doesn’t look bad – https://gyazo.com/9038d661a85328976762fde6bcd97004 Describe the desired result in more detail.

    Regards

    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 14, 2021 at 20:19

    In my FAQ question, the length of question is bigger. In mobile it should take 2 lines or 3, but it is not instead it cuts the content

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2021 at 08:45

    Add the next custom CSS code:
    #faq-style {white-space: normal;overflow: unset;line-height: 1.3;}

    Regards

    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 22, 2021 at 06:37

    https://khaikandles.com/product/wax-melts-warmers/

    I use BOGO plugin on above product. When the item quantity is 5, one item is free added on cart page. Earlier it was working fine but now free product is not being added on cart page.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2021 at 10:13

    Hello,

    What was changed from the time when it worked fine? Have you tried to contact the support of the plugin?

    Regards

    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 22, 2021 at 14:26

    I don’t remember – maybe just few customizations.

    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 23, 2021 at 04:18

    The plugin authors say they have not done any changes recently so that must be from theme side.

    What I notice weird on products where BOGO is enabled is that even after selecting variant, on cart page, it says it is not selected as in screenshot https://privatebin.support-tools.com/?31a893e70f14d98e#o+MwlCp0ajSOIR0k2XUWtnLvIXsPsZzlluloxkYbJao=

    I can recall that I had submitted ticket here because I was not redirecting to the cart page automatically after add to cart button and from then my BOGO is not working, I guess. Can you have a look at it?

    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 23, 2021 at 04:37

    Loom of problem

    Please contact administrator
    for this information.
    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 23, 2021 at 05:14

    PROBLEM SOLVED – CREATED PRODUT AGAIN.
    THANK YOU

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2021 at 07:38

    We are glad that you sorted it out. Thanks for letting us know.

    Regards

    Avatar: Muhammad Abdul Qayoom
    Muhammad Abdul Qayoom
    Participant
    May 23, 2021 at 19:51

    Hi. Why my page looks weird while backend editor is on. Loom video is attached

    Please contact administrator
    for this information.
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