These files do not break any functionality, so don’t worry and you can just skip this message.
We are working on major update of our main site and launched subscriptions https://www.8theme.com/#price-section We’ll be able to update themes once we finish update of the main site.
Regards
Olga Barlow
Participant
May 13, 2021 at 13:05
Hello,
Could you, please, contact your hosting provider and ask for server error logs? Provide us with the server error logs file, please.
Regards
Olga Barlow
Participant
May 13, 2021 at 12:45
Hello,
We don’t have the option to show individual sidebar with Image widget for the separate product categories. Either look for plugin to implement this (for example https://docs.woocommerce.com/document/woosidebars-2/ or something similar that suits your needs) or submit an additional customization request here.
Regards
Olga Barlow
Participant
May 13, 2021 at 12:36
Hello,
Ok, thank you. I’ll be able to enable cache and CDN again once we finish. We updated theme to version which includes fix for the issue with the styles and cache.
Regards
Olga Barlow
Participant
May 13, 2021 at 12:34
Hello,
Please, don’t repeat that same questions again and again. It’s very uncomfortable. The better is to answer to the questions that we post.
Your server is down again once we try to visit any page https://gyazo.com/70c7dc0352f8d09bac982d0f1e0820fd
We can’t work if your server is always down once we visit your site, we are working from Europe, so, please, reply back once you launch the stable work of your server for forange countries.
2) Contact your hosting provider and ask to check the mail server logs. Do your server logs display that the server sends emails or display errors there? Provide the text of the errors that you have in the mail log.
Regards
Olga Barlow
Participant
May 13, 2021 at 12:26
Hello,
Read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Free versions of the WPBakery or Revolution slider or any other premium plugin just does not exist! Skip activation message of the bundled plugins as described in the post that I sent you.
I see the memory limit errors in the WooCommerce error logs https://prnt.sc/12vjigr
So, contact your hosting provider and increase the PHP memory limit. Also, ask them to check what process uses such a lot of the memory limit.
Regards
Olga Barlow
Participant
May 13, 2021 at 12:21
Hello,
I see the memory limit errors in the WooCommerce error logs https://prnt.sc/12vjigr
So, contact your hosting provider and increase the PHP memory limit. Also, ask them to check what process uses such a lot of the memory limit.
Regards
Olga Barlow
Participant
May 13, 2021 at 11:49
Hello,
Keep calm, please!
We do really want to help if the user is opened for dialog. But it looks that you just looking for a reason to get refund and even don’t want to change settings and follow instructions.
No, we have not released the AMP plugin yet. Upload the languages archive https://dropmefiles.com/vUUTN , extract it and upload languages folder to wp-content/plugins/xstore-amp/ folder. Use Loco translation to translate plugin. Let me know if you have missing strings.
Regards
Olga Barlow
Participant
May 13, 2021 at 10:52
Hello,
Ok, sure. Thank you for your patience.
Regards
Olga Barlow
Participant
May 13, 2021 at 10:52
Hello,
Provide us with link to your site and temporary WP Dashboard access. We’ll take a closer look at your issue.
Regards
Olga Barlow
Participant
May 13, 2021 at 10:40
Hello,
Our developers did not have time to check your site yesterday. So, we did touch nothing.
I logged in to your site today, cleared cache and any spinner.
Our developers will try to take a look at the q-ty issue today. I’ll inform you once they fix the issue.
Regards
Olga Barlow
Participant
May 13, 2021 at 09:43
Hello,
Did you create a header using Elementor plugin or Elementor – Header, Footer & Blocks plugin? Provide us with WP Dashboard access to your site to check the settings you use and help you.
2) Contact your hosting provider and ask to check the mail server logs. Does your server send emails?
Regards
Olga Barlow
Participant
May 13, 2021 at 09:25
Hello,
Thank you. I have passed issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
May 13, 2021 at 09:04
Hello,
1) Browser does not show autoplay video for mobile devices to save battery law. So, upload also bg image for this row to show it as the video placeholder for the mobile devices.
2) You added empty space in first column and in second column https://prnt.sc/12venp0 In summ it’s 795px of the empty space for the mobile https://prnt.sc/12veoov Huge as for me.
Why don’t you use top/bottom paddings for the second column in vw or vh + small empty space element (50px for example) only for the second column that allows you to make it responsive depending on the device width or height?
1) Provide us with screenshots of the issue for better understanding.
2) Provide us with temporary WP Dashboard and FTP access to check the issue in more detail.
Regards
Olga Barlow
Participant
May 13, 2021 at 07:18
Hello,
Take our apologies if you faced any issue using our theme.
500 error tells us nothing, enable WP debug and provide fatal error text that you have there. Also provide us WP Dashboard and FTP access to your site to check the issue in more detail and help you.
Regards
Olga Barlow
Participant
May 12, 2021 at 19:23
Hello,
Upload the images with a higher resolution. Zoom window displays the real image that you uploaded for your product.
P.S. You use cache plugin, so always clear cache after changes in theme options.
Regards
Olga Barlow
Participant
May 12, 2021 at 17:27
Hello,
1) Never post private information out of the Private content area!
2) Update PHP version on your site to 7.2 at least and update WordPress to the latest version.
3) After that provide FTP access to your site if you still have the mentioned issue.
Regards
Olga Barlow
Participant
May 12, 2021 at 17:18
Hello,
Go to Settings > Permalinks > set the Post name instead of the Plain permalinks type.
Regards
Olga Barlow
Participant
May 12, 2021 at 17:17
Hello,
It was theme issue with calling of the child theme styles when cache is enabled. Fix will be included in theme update.
