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Et_top_cart shortcode not showing content of $output

This topic has 22 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

fourth-element

Participant

April 9, 2021 at 14:44

Hi team,

I have this odd thing happening with the [et_top_cart] shortcode.

When a page loads, for a very brief second, the cart contents (price, etc) show, then for some reason the whole contents of $output disappears not just from view but from the HTML as well.

This is what’s left

<div class="shopping-container shopping-container-695 style-dark "><div class="widget_shopping_cart_content"></div></div>

I’ve stripped all the plugins out so that only the following ones needed for the theme and Woocommerce plugin are on and the same thing occurs.

CMD2
REDUX
ROYAL CORE
WOOCOMMERCE

I’ve also switched the theme to a basic Royal Child theme and to the Royal main theme itself with the same outcome, it simply disappears.

I’ve also taken the contents of the [et_top_cart] shortcode and placed them into my own shortcode and when I use this one, it shows the cart. However when I then come to add a product to the cart, it doesn’t instantly reflect and update causing me to have to refresh the page to see the product in the cart, which isn’t ideal from a user perspective.

I’m not sure what’s going on, any advice would be appreciated.

#283380 Copied Theme version: 6.3.2 WooCommerce version: 5.1.0

21 Answers

Olga Barlow

Support staff

April 9, 2021 at 14:53

Hello,

Provide us with WP Dashboard and FTP access to your site. Remove the custom shortcode you added. Let us to check the issue without your customization.

Regards

#283384 Copied

fourth-element

Participant

April 9, 2021 at 15:19

As requested

Please contact administrator
for this information.

#283388 Copied

fourth-element

Participant

April 9, 2021 at 16:06

Site Access

Please contact administrator
for this information.

#283398 Copied

Olga Barlow

Support staff

April 10, 2021 at 13:07

Hello,

Could you, please, provide us screenshots or gif using Gyazo tool to explain what exactly does not work? Because I see the cart and subtotal https://prnt.sc/118x5ix

Regards

#283479 Copied

fourth-element

Participant

April 11, 2021 at 20:19

If your screenshot is from our live website, then yes it does work because that is using my own version of the cart code so it works to an extent, but with this live example, the ajax cart update doesn’t initiate on cart additions.

On my test site, which uses the shortcode et_top_cart, this (YT link) shows you what happens. The cart disappears as something on the site is deleting the cart code from the DOM.

I provided access and login details to my dev website which again has the et_top_cart shortcode in place with the minimum plugins activated to show this isn’t a plugin conflict.

Please contact administrator
for this information.

#283564 Copied

fourth-element

Participant

April 12, 2021 at 09:08

I think the issue may relate to this class

widget_shopping_cart_content

On my version of the shortcode when I add it, the cart disappears and it is also declared on the et_top_cart shortcode as well.

#283585 Copied

Olga Barlow

Support staff

April 12, 2021 at 10:57

Hello,

So, what is the link to site with the issue: dev.fourthelement.com or test.fourthelement.com?
And what credentials should we use to pass auth form https://prnt.sc/11agpnr ?

Regards

#283599 Copied

fourth-element

Participant

April 12, 2021 at 12:25

All sites dev, test and live share the same issue, but please use dev.fourthelement as the site to access and work on, I’ve provided the credentials above. Thank you lots for your continued support.

#283622 Copied

fourth-element

Participant

April 14, 2021 at 14:34

Hi, Have you had a chance to take a look at this?

#284205 Copied

Olga Barlow

Support staff

April 14, 2021 at 17:44

Hello,

I passed your issue to our developers. Waiting for reply. We have a lot of requests these days, so take my apologies for this delay.

Regards

#284247 Copied

fourth-element

Participant

April 15, 2021 at 09:05

Hi,

Thank you, of course I absolutely understand, appreciate all the help!

#284297 Copied

Olga Barlow

Support staff

April 15, 2021 at 12:30

Hello,

Thank you for your patience.

Regards

#284338 Copied

fourth-element

Participant

April 26, 2021 at 09:37

Good morning, apologies, I have been on some annual leave, may I ask if your team have managed to get any further in terms of understanding why the mini cart disappears?

It isn’t a problem if they haven’t, just wanted to touch base to check either way. Thank you.

#285457 Copied

Olga Barlow

Support staff

April 27, 2021 at 18:46

Hello,

Sorry for such a long work on this issue, developers can’t find the exact reason of the issue. But they are still working on this problem and need a little bit more time.

Regards

#285627 Copied

fourth-element

Participant

May 11, 2021 at 11:37

Hi,

Is there any update you can give on this?

#287067 Copied

Olga Barlow

Support staff

May 13, 2021 at 14:14

Hello,

We have not found the solution yet. Trying to recode the cart widget at all. I’ll inform you if it helps.

Regards

#287410 Copied

Olga Barlow

Support staff

May 13, 2021 at 16:25

Hello,

Check now, please.

Regards

#287423 Copied

fourth-element

Participant

May 14, 2021 at 09:22

Thank you Olga and to your team for taking the time to investigate and work on this it is very much appreciated, I can see the cart there on our dev site now, that is great news. Is this something you need to roll out into a new theme release?

Best regards

Darren

#287487 Copied

Olga Barlow

Support staff

May 14, 2021 at 17:02

Hello,

You are welcome.
Yes, we’ll include this improvement in the next theme update.

Regards

#287576 Copied
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