I see that the default Dashboard > Updates WordPress menu item on your site. Probably you disabled WP auto-updates using config or one of the third-party plugins did that.
Regards
Olga Barlow
Participant
May 17, 2021 at 10:16
Hello,
If you removed some DB tables/records it could be the reason of the issue. If you want to remove users you can do this from WP Dashboard > Users, there is no need to remove tables directly from Database.
Regards
Olga Barlow
Participant
May 17, 2021 at 09:53
Hello,
You can change the terms and conditions text at Customizer > WooCommerce > Checkout > Terms And Conditions.
2) I don’t see any free product rule in the plugin settings https://gyazo.com/370b863e3a92d666c5bbabfa3cc1f093
So, please, create the rule and reply back if you have an issue with this. We’ll check to help you.
Regards
Olga Barlow
Participant
May 17, 2021 at 09:02
Hello,
Have you already changed WP Dashboard access? We can’t log in to your Dashboard anymore.
Regards
Olga Barlow
Participant
May 14, 2021 at 17:13
Hello,
Please, never post private information like purchase codes out of the Private content area!
1) We removed Legenda, Royal and WooPress from TF because we started to sell them on 8theme.com https://www.8theme.com/#price-section by subscription.
We plan regular updates for these themes and continue support of them.
If you bought the theme on ThemeForest you still have access to theme and plugins from the Downloads area of your 8theme account.
2) If you need help with update theme on your site just provide us with the WP Dashboard and FTP access to your site and we’ll help you.
3) We don’t have “support service” as a separate product on our site. So, if you need our support once your TF period expires you can buy any subscription plan we have https://www.8theme.com/#price-section
If you buy a subscription you’ll get access not just to Royal theme but to all the other themes https://www.8theme.com/our-products/ and license if not limited to use for the 1 project only, you can use themes for unlimited projects. Also, you’ll get support for all these themes for the period of your subscription.
Regards
Olga Barlow
Participant
May 14, 2021 at 17:08
Hello,
1) Provide us with FTP access to your site to check the issue with the images in more detail.
2) Yes, move the custom CSS to Custom CSS area or to child theme style.css. It should work. Move the code and update theme. If your code does not work then let me know and I’ll check it to make it work.
Regards
Olga Barlow
Participant
May 14, 2021 at 17:03
Hello,
Oh, I see. Ok, then try. Probably one of the libraries causes the issue.
Regards
Olga Barlow
Participant
May 14, 2021 at 17:02
Hello,
You are welcome.
Yes, we’ll include this improvement in the next theme update.
Regards
Olga Barlow
Participant
May 14, 2021 at 16:48
Hello,
You could submit feature request here https://www.8theme.com/taskboard/
If it takes votes from other users then our developers will be able to implement that.
Regards
Olga Barlow
Participant
May 14, 2021 at 16:47
Hello,
I prefer Elementor. But many users like WPBakery. So, I would recommend you to watch video description of both builders and choose one of them and disable another one.
Contact your hosting provider and ask for server error logs. Provider us with server error logs file, please. It looks that you reached some server limit that customizer has the and server error log will help to understand which one.
Unfortunately, Static Blocks do not support frontend editor. Use WPBakery backend editor to create content of the Static block.
Regards
Olga Barlow
Participant
May 14, 2021 at 16:28
Hello,
We are sorry but don’t have such options. You can change these things by custom CSS that you could place in Theme Options > Custom CSS. Or use the Yellow pencil plugin that comes bundled with the XStore theme.
Regards
Olga Barlow
Participant
May 14, 2021 at 16:26
Hello,
Thank you for using our theme!
You can use Elementor options but keep in mind that if our theme has styles with higher priority then they overwrite styles that you set in the Elementor settings.
Regards
Olga Barlow
Participant
May 14, 2021 at 16:18
Hello,
1) I don’t see any slider on the home page. Could you, please, provide us with correct link and temporary WP Dashboard access to your site to check and help you? Unfortunately, I can’t tell you the reason of the issue by video/screenshot only, we need to inspect site.
2) Did you place the custom code directly to parent theme style.css? Why don’t you use Theme Options > Custom CSS area that was created for these purposes? Don’t edit parent theme files because you will need to update theme in the future and it causes a lot of problems. Either use Custom CSS area if you need just CSS changes or use child theme if you need php changes. But don’t change the parent theme itself. Move your styles to mentioned area and update theme after that.
Regards
Olga Barlow
Participant
May 14, 2021 at 16:08
Hello,
What page builder do you plan to use on your site: WPBakery or Elementor?
Do you plan to install demo content? What demo would you like to import?
Regards
Olga Barlow
Participant
May 14, 2021 at 15:30
Hello,
Sorry for this. Fixed. You won’t face this problem again. We made double check that the new update includes the fix.
Regards
Olga Barlow
Participant
May 14, 2021 at 15:05
Hello,
You are welcome.
1) Go to Static Blocks and edit the footer static block according to your needs. We enabled support of SVG icons on your site, so you should not have problem with the footer svg anymore.
2) Increase width of the element of your header connection block that includes the Account icon because there is no space to show all in 1 line. Check now.
But how do you proceed to checkout if the order form removed?
Regards
Olga Barlow
Participant
May 14, 2021 at 14:39
Hello,
That’s why I told you to create staging site (full copy of the production site) first and update theme on the staging site first. So, create stagig site and provide us with WP Dashboard and FTP access to staging site. We’ll help you with update. You’ll check if everything is ok and only after that we’ll be able to help you with production site update.
Regards
Olga Barlow
Participant
May 14, 2021 at 14:24
Hello,
I can’t log in https://prnt.sc/12xbhwp
We need server error logs for May for example. Contact your hosting provider, they know what I mean and should be able to send you the correct log file. Share this file with me.
Regards
Olga Barlow
Participant
May 14, 2021 at 14:18
Hello,
Take my apologies. I’ll ask developers about this and inform you.
