Forum Replies Created

Viewing 30 posts - 8,521 through 8,550 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 12:09

    Hello,

    WPBakery slider element does not have such option. Use the Revolution slider https://www.sliderrevolution.com/help-center to create slider if you need advanced settings for the mobile devices. You can install the Revolution slider plugin from XStore > Plugin installer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 12:06

    Hello,

    Add the below code to child theme style.css

    @media only screen and (max-width: 1200px){
    .single-product a.back-history {
        display: block !important;
    }
    @media only screen and (max-width: 480px){
    .single-product a.back-history {
        position:relative;
        left: 15px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 11:57

    Hello,

    1) Marseille version uses multiple header option and home page header uses the header overlap option https://gyazo.com/9b8b08ff0b89f6687c355dd8027b4266 I removed the home page header because you don’t need the overlap effect.

    2) Watch video tutorial on how to create footer using Static blocks https://youtu.be/gY-x4m47Duo

    3) Default version uses the Revolution slider. Follow the Revolution slider docs to edit that https://www.sliderrevolution.com/help-center
    If you don’t like that you can use our element as on your screenshot and create slider you need.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 11:46

    Hello,

    Do you use child theme?
    Try to replace the below code in the child theme functions.php

    <?php
    add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
    function theme_enqueue_styles() {
    	etheme_child_styles();
    }

    with

    <?php
    add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 );
    function theme_enqueue_styles() {
    	etheme_child_styles();
    }

    And let me know if it helps.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 11:37

    Hello,

    1) Never post your private information like purchase code out of the Private content area!
    2) Try to activate theme now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 11:32

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue with the product categories styles in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 11:26

    Hello,

    Thank you. I passed issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 11:23

    Hello,

    Do you edit footer static block using Elementor editor https://www.8theme.com/documentation/xstore/support/static-blocks/ ?
    Could you, please, provide us with link to your site and temporary WP Dashboard access to check the error?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 10:59

    Hello,

    I see that the default Dashboard > Updates WordPress menu item on your site. Probably you disabled WP auto-updates using config or one of the third-party plugins did that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 10:16

    Hello,

    If you removed some DB tables/records it could be the reason of the issue. If you want to remove users you can do this from WP Dashboard > Users, there is no need to remove tables directly from Database.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 09:53

    Hello,

    You can change the terms and conditions text at Customizer > WooCommerce > Checkout > Terms And Conditions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 09:29

    Hello,

    1) I checked your site and don’t see issue with the blank cart once I change the q-ty to 7 https://gyazo.com/f14c071572a4c21782c6fcce288f1482 Have you sorted out?

    2) I don’t see any free product rule in the plugin settings https://gyazo.com/370b863e3a92d666c5bbabfa3cc1f093
    So, please, create the rule and reply back if you have an issue with this. We’ll check to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2021 at 09:02

    Hello,

    Have you already changed WP Dashboard access? We can’t log in to your Dashboard anymore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 17:13

    Hello,

    Please, never post private information like purchase codes out of the Private content area!

    1) We removed Legenda, Royal and WooPress from TF because we started to sell them on 8theme.com https://www.8theme.com/#price-section by subscription.
    We plan regular updates for these themes and continue support of them.
    If you bought the theme on ThemeForest you still have access to theme and plugins from the Downloads area of your 8theme account.

    2) If you need help with update theme on your site just provide us with the WP Dashboard and FTP access to your site and we’ll help you.

    3) We don’t have “support service” as a separate product on our site. So, if you need our support once your TF period expires you can buy any subscription plan we have https://www.8theme.com/#price-section
    If you buy a subscription you’ll get access not just to Royal theme but to all the other themes https://www.8theme.com/our-products/ and license if not limited to use for the 1 project only, you can use themes for unlimited projects. Also, you’ll get support for all these themes for the period of your subscription.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 17:08

    Hello,

    1) Provide us with FTP access to your site to check the issue with the images in more detail.
    2) Yes, move the custom CSS to Custom CSS area or to child theme style.css. It should work. Move the code and update theme. If your code does not work then let me know and I’ll check it to make it work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 17:03

    Hello,

    Oh, I see. Ok, then try. Probably one of the libraries causes the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 17:02

    Hello,

    You are welcome.
    Yes, we’ll include this improvement in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 16:48

    Hello,

    You could submit feature request here https://www.8theme.com/taskboard/
    If it takes votes from other users then our developers will be able to implement that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 16:47

    Hello,

    I prefer Elementor. But many users like WPBakery. So, I would recommend you to watch video description of both builders and choose one of them and disable another one.

    Contact your hosting provider and ask for server error logs. Provider us with server error logs file, please. It looks that you reached some server limit that customizer has the and server error log will help to understand which one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 16:35

    Hello,

    Great. Sorry for that inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 16:34

    Hello,

    Use the Private content area to provide access https://prnt.sc/12xg82b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 16:32

    Hello,

    Unfortunately, Static Blocks do not support frontend editor. Use WPBakery backend editor to create content of the Static block.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 16:28

    Hello,

    We are sorry but don’t have such options. You can change these things by custom CSS that you could place in Theme Options > Custom CSS. Or use the Yellow pencil plugin that comes bundled with the XStore theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 16:26

    Hello,

    Thank you for using our theme!

    You can use Elementor options but keep in mind that if our theme has styles with higher priority then they overwrite styles that you set in the Elementor settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 16:18

    Hello,

    1) I don’t see any slider on the home page. Could you, please, provide us with correct link and temporary WP Dashboard access to your site to check and help you? Unfortunately, I can’t tell you the reason of the issue by video/screenshot only, we need to inspect site.

    2) Did you place the custom code directly to parent theme style.css? Why don’t you use Theme Options > Custom CSS area that was created for these purposes? Don’t edit parent theme files because you will need to update theme in the future and it causes a lot of problems. Either use Custom CSS area if you need just CSS changes or use child theme if you need php changes. But don’t change the parent theme itself. Move your styles to mentioned area and update theme after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 16:08

    Hello,

    What page builder do you plan to use on your site: WPBakery or Elementor?
    Do you plan to install demo content? What demo would you like to import?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 15:30

    Hello,

    Sorry for this. Fixed. You won’t face this problem again. We made double check that the new update includes the fix.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 15:05

    Hello,

    You are welcome.
    1) Go to Static Blocks and edit the footer static block according to your needs. We enabled support of SVG icons on your site, so you should not have problem with the footer svg anymore.

    2) Increase width of the element of your header connection block that includes the Account icon because there is no space to show all in 1 line. Check now.

    3) Read this post https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    and this one https://www.8theme.com/topic/i-have-installed-xstore-theme-it-is-too-slow-please-help-me-to-be-quick/#post-285740

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 14:49

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site, please? We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2021 at 14:47

    Hello,

    Use Multiple header feature to create the separate header for another language and choose the menu you want to show there https://youtu.be/BpeXfzNwkOc

    Regards

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Viewing 30 posts - 8,521 through 8,550 (of 30,391 total)
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