Forum Replies Created

Viewing 30 posts - 4,801 through 4,830 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 17:51

    Hello,

    Provide us with WP Dashboard access to the site where you still have the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 17:48

    Hello,

    1) Provide us with FTP access to your site to check the issue in more detail.
    2) You can change it from Theme Options > Styling > site bg color. Don’t use the gray image for the main header, use the color because image color is a little bit different than site bg color and it causes that effect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 17:30

    Hello,

    User that you provided does not have access to theme options https://prnt.sc/1uwnpel
    Please, change user permissions and reply back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 17:30

    Hello,

    User that you provided does not have access to theme options https://prnt.sc/1uwnpel
    Please, change user permissions and reply back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 17:28

    Hello,

    Sorry, my bad. Check theme translation. It should be there. If not then provide us with WP Dashboard access. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 17:03

    Hello,

    Take my apologies for the delay in answering.
    You did not provide link to your site.
    To change the site language go to Settings > General > Language. To translate theme and XStore core plugin follow the documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    try to find the language menu but i didn0t find,

    Do you want to create a multilanguage site? Then you need an additional plugin https://colorlib.com/wp/wordpress-multilingual-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 17:00

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 16:56

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 16:45

    Hello,

    1) Provide us with link to the product that has the mentioned issue, please. We need to check the product with the problem.
    2) Change permissions of our user. We don’t see products and theme options, plugins that you use https://prnt.sc/1uwijkh

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 16:42

    Hello,

    Issue was caused by unclosed a tag https://prnt.sc/1uwht93

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 15:38

    Hello,

    1) We can’t log in to your Dashboard https://prnt.sc/1uwaqq0 to check the text width issue. Provide us with the correct access and link to your Privacy Policy page.
    2) You can disable the sidebar for the page in the page settings https://prnt.sc/1uwaz63
    3) You can edit the mobile panel menu from Theme Options > Mobile panel.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 14:39

    Hello,

    Added custom code to your child theme functions.php. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 14:35

    Hello,

    Can’t connect to your FTP using host that you provided https://prnt.sc/1uw4xln
    Please, check the FTP Host and provide the correct one to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 14:16

    Hello,

    Provide us with FTP access to your site to check the issue in more detail, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 13:56

    Hello,

    1) Provide us with FTP access to your site, please. We’ll check why our sale label does not display on the single product page.
    2) Do you want to add “MRP” text before the price?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 13:55

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:41

    Hello,

    I like WPRoket (but it’s paid plugin). You may also try W3 Total cache (it’s free).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:39

    Hello,

    Provide us with WP Dashboard access to your site, please. Content of which version would you like to import?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:38

    Hello,

    We’ll fix this issue in the next theme update. Meanwhile, edit the mentioned file and remove this string https://prnt.sc/1uvez8e

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:37

    Hello,

    Could you check and provide server error logs once you get the mentioned error again? It looks the server blocks the Ajax requests and server error logs will help to understand why.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:36

    Hello,

    Provide us with WP Dashboard access and tell me what strings you translated but did not appear on the shop (provide screenshot of untranslated strings on the shop page).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:35

    Hello,

    In this case, try to explain in Russian. Because I’m not sure that understand your issue. Provide a screenshot of what result you try to achieve. Also, provide us with WP Dashboard access to your site to check the settings you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:32

    Hello,

    Add the below code to Theme Options > Custom CSS

    .single-product .rp_wcdpd_pricing_table_variation_container {
        display: block!important;
        opacity: 1 !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:27

    Hello,

    Thank you. I passed issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:21

    Hello,

    It’s because you added a lot of custom code that causes issue. Provide us with WP Dashboard access and we’ll remove unnecessary code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:18

    Hello,

    1) Enable 3 colums layout and then go to Appearance > Widgets and place your widgets to 3 footer widget areas. Move the content of the 3 Footer widget area to 2Footer widget area and add the necessary widget to the 3d one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:16

    Hello,

    Try to activate theme now. You should not face issues any more.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:16

    Hello,

    To use Revolution slider options you don’t need activation. Please, read the bundled plugins policy https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    You need to buy a personal license only if you want to use Revolutions slider Addons because they come as separate plugins that did not include in the Revolution slider plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:14

    Hello,

    You are welcome. Sorry for the inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2021 at 10:13

    Hello,

    Because you added custom code to show it for all the labels https://prnt.sc/1uvc27c
    Change it to

    .wpcf7-form label.required-item:after {
        content: "*";
        color: #E95D2A;
    }

    Regards

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    Viewing 4,830 results - 4,801 through 4,830 (of 30,391 total)
Viewing 30 posts - 4,801 through 4,830 (of 30,391 total)
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