• 

  Maher alshaheri

  Participant

  October 3, 2021 1:13 pm

  hi support
  i have issue regarding the name in login/register widget that disappear after login in with correct user and password
  FOR EXAMPLE
  1- AFTER LOGIN https://prnt.sc/1umdzyu
  2- AFTER CLICK THE MAIN MENU https://prnt.sc/1ume
  3- login user name disappear https://prnt.sc/1umekwu

  woocommerce privacy setting
  https://prnt.sc/1umex0b

  Site URL: hidden

  Theme version: 8.0.5

  WooCommerce version: 5.6.0

  #304357 copied to clipboard
  

  Rose Tyler

  Support staff

  October 3, 2021 2:11 pm

  Hello,

  Provide temporary wp-admin and FTP access, so we can take a closer look.

  Regards

  #304359 copied to clipboard
  

  Maher alshaheri

  Participant

  October 3, 2021 3:52 pm

  hey i sent the user and pass in private content and thank you for helping me

  

  Content is visible for topic creator and
  support staff only.

  #304363 copied to clipboard
  

  Olga Barlow

  Support staff

  October 4, 2021 1:52 pm

  Hello,

  I see the username once I logged in https://prnt.sc/1ur2r3q
  And login text displays for the unlogged in users https://prnt.sc/1ur2tiz
  So, I don’t understand your issue. Could you, please, explain in more detail what is wrong?

  Regards

  #304412 copied to clipboard
  

  Maher alshaheri

  Participant

  October 4, 2021 6:02 pm

  look boss my language is not good in English i will try to explain and please try to understand me after login with the credential the user name showed in unsername place but when click on main menu page the username disappear and showed < Register/Login > text
  so please try login in with this user and pass

  1- https://prnt.sc/1urv7c4
  2- https://prnt.sc/1uruzgs
  3- https://prnt.sc/1urvgqf
  4- https://prnt.sc/1urvmlq
  i tried my best to explain the issue please can u help me

  

  Content is visible for topic creator and
  support staff only.

  #304490 copied to clipboard
  

  Olga Barlow

  Support staff

  October 4, 2021 6:48 pm

  Hello,

  Looks that issue was related to cache plugin. I have cleared the cache and everything is ok with the username.

  Regards

  #304504 copied to clipboard
  

  Maher alshaheri

  Participant

  October 4, 2021 7:08 pm

  as usual u r the best i wish u the best in ur live

  #304509 copied to clipboard
  

  Maher alshaheri

  Participant

  October 4, 2021 8:02 pm

  can u please recommend a cache plugin for me

  #304517 copied to clipboard
  

  Olga Barlow

  Support staff

  October 5, 2021 10:41 am

  Hello,

  I like WPRoket (but it’s paid plugin). You may also try W3 Total cache (it’s free).

  Regards

  #304577 copied to clipboard
  

  Maher alshaheri

  Participant

  October 6, 2021 6:59 pm

  thank you

  #304827 copied to clipboard
  

  Rose Tyler

  Support staff

  October 7, 2021 6:41 am

  Hello,

  You’re welcome!

  Regards

  #304833 copied to clipboard
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