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Logo doesn’t display on Firefox or mobile

This topic has 18 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

Alexis

Participant

September 22, 2021 at 20:29

Logo in top left corner displays on Chrome browser, but not any others that I have tried, like Firefox or on mobile.

Please, contact administrator
for this information.

#303173 Copied Theme version: 7.2.11

17 Answers

Rose Tyler

Support staff

September 23, 2021 at 07:17

Hello,

Try to re-upload the logo image to your media library and re-select it via Theme Options, currently it loading via http, not https

Regards

#303191 Copied

Alexis

Participant

September 29, 2021 at 14:37

Hi, I tried this and it didn’t work

#303946 Copied

Rose Tyler

Support staff

October 1, 2021 at 07:09

Hello,

Sorry for the delay in answering.
When opening your logo image http://www.globaldefense.us/wp-uploads/2021/09/global-defense-png.png in any browser it redirects to Home page, but all is fine with others, for example, https://www.globaldefense.us/wp-uploads/2021/07/international-sales-representation-and-marketing.png
Do you have something written in .htaccess that may cause it?
Try to upload a completely different image for the logo and check how it works then.

Regards

#304079 Copied

Alexis

Participant

October 4, 2021 at 15:39

I don’t think so. I re-uploaded and it’s still showing up as http not https

#304445 Copied

Olga Barlow

Support staff

October 4, 2021 at 18:35

Hello,

I see that you use out of date version of our theme. Please, provide us with FTP access to your site to update the theme and XStore core plugin to the latest versions, and then we’ll be able to check the issue in more detail.

Regards

#304500 Copied

Alexis

Participant

October 4, 2021 at 22:16

here:

Please contact administrator
for this information.

#304528 Copied

Olga Barlow

Support staff

October 5, 2021 at 14:35

Hello,

Can’t connect to your FTP using host that you provided https://prnt.sc/1uw4xln
Please, check the FTP Host and provide the correct one to proceed.

Regards

#304631 Copied

Alexis

Participant

October 5, 2021 at 20:33

This is what our web developer said:

Access is through sftp. They can use the hostname http://www.globaldefense.us, but they need to use port 22 for sftp.

#304676 Copied

Olga Barlow

Support staff

October 6, 2021 at 11:49

Hello,

Did you try that by yourself? It does not work for us even with the 22 port https://prnt.sc/1v0dr3a

Regards

#304730 Copied

Alexis

Participant

October 6, 2021 at 15:50

What’s your IP address? I think we need to whitelist it

#304795 Copied

Olga Barlow

Support staff

October 6, 2021 at 17:43

Hello,

Unblock these IPs:
176.98.69.38, 176.98.70.120, 95.158.42.151

Regards

#304819 Copied

Alexis

Participant

October 6, 2021 at 18:11

Done; try again

#304823 Copied

Olga Barlow

Support staff

October 7, 2021 at 12:15

Hello,

Please, update your WordPress to 5.8.1 version https://prnt.sc/1v5fgsl and then reply back to proceed with the theme update.

Regards

#304874 Copied

Alexis

Participant

October 7, 2021 at 17:02

We cannot update at this time. Your theme says you support older versions of WordPress, including 5.0

#304905 Copied

Olga Barlow

Support staff

October 8, 2021 at 14:49

Hello,

Point is that WordPress made a lot of changes in versions 5.7 and 5.8 and we made appropriate changes in our theme, so I’m not sure that theme won’t cause compatibility issues with such old version of WP that you use. Why can’t you update WP to the latest version? It’s not secure to use such an old WP version.

Regards

#304966 Copied

Alexis

Participant

October 12, 2021 at 16:02

Our web developer said we have to wait until next month to update since we are hosting multiple websites

#305281 Copied

Olga Barlow

Support staff

October 12, 2021 at 21:49

Hello,

Ok. Contact us once you update WP to the latest version. We’ll be able to proceed with the theme and plugins update after that.

Regards

#305300 Copied
Tagged: display, firefox, logo, mobile, template, woocommerce, wordpress
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