Hi, I am activating theme with your given purchase code but giving me error regarding SSL certificate. SSL certificate integration seems fine by hosting company. Can you activate it for me? thanks!Site URL: hidden Theme version: 8.0.7
Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 22.214.171.124 To activate the theme your site should be able to make requests to our server and get a response.
I have contacted them. They are saying everything is fine from their end. We haven’t blocked any server / ip address
Host Name is different. Try this ->
Thank you. I passed the issue to our developers. I’ll inform you once they fix the issue. But they will be able to take a look from Monday only. Sorry for this delay.
Sure take your time. But can you asure us that this will be solved within next 2 days? Cause we are running late since 3-4 days already. Thanks.
Hello, I just migrate the domain to my other server. Theme got activated in that server. But I do not want to use that server. What if I installed the demo and again migrate the whole domain with its files to my older server? The same activation problem occurs again?
You need to update ca-certificates on your server to the latest version.
Please ellaborate more. Can I shift the domain with activated theme to old server or not?
Try to activate theme now. You should not face issues any more.
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