Theme Activation Error - by Tricling - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

  • Avatar: Tricling
    Tricling
    Participant
    October 2, 2021 at 08:41

    Hi, I am activating theme with your given purchase code but giving me error regarding SSL certificate. SSL certificate integration seems fine by hosting company. Can you activate it for me? thanks!

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2021 at 10:18

    Hello,

    Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35 To activate the theme your site should be able to make requests to our server and get a response.

    Regards

    Avatar: Tricling
    Tricling
    Participant
    October 2, 2021 at 11:10

    I have contacted them. They are saying everything is fine from their end. We haven’t blocked any server / ip address

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2021 at 12:48

    Hello,

    Please provide correct FTP access – https://prnt.sc/1uhiuh0

    Regards

    Avatar: Tricling
    Tricling
    Participant
    October 2, 2021 at 16:57

    Host Name is different. Try this ->

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2021 at 07:14

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the issue. But they will be able to take a look from Monday only. Sorry for this delay.

    Regards

    Avatar: Tricling
    Tricling
    Participant
    October 3, 2021 at 07:26

    Sure take your time. But can you asure us that this will be solved within next 2 days? Cause we are running late since 3-4 days already. Thanks.

    Avatar: Tricling
    Tricling
    Participant
    October 4, 2021 at 06:42

    Hello, I just migrate the domain to my other server. Theme got activated in that server. But I do not want to use that server. What if I installed the demo and again migrate the whole domain with its files to my older server? The same activation problem occurs again?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 4, 2021 at 12:20

    Hello,

    You need to update ca-certificates on your server to the latest version.

    Regards

    Avatar: Tricling
    Tricling
    Participant
    October 5, 2021 at 09:46

    Please ellaborate more. Can I shift the domain with activated theme to old server or not?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 5, 2021 at 10:16

    Hello,

    Try to activate theme now. You should not face issues any more.

    Regards

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