This topic has 32 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow
Hello,
Products on site with your theme seems are dynamic and showing a circle get performance issue, may I know how to set it to show it static like other ecommerce?
Rgds,
Barry
Hello,
Could you provide screenshots for a better understanding?
You can use Lightshot screenshot or Gyazo tool to share links to your screenshots.
Regards
Hello Rose,
Like this
https://privatebin.support-tools.com/?745855fc1f916fb6#D5rFsETUWvfjg1JWovpv1G8atvnSamM5q6y0N314Lyw=
By the way, may I know is any export functions to export the current theme including pages/statics setting to a new site with new domain?
I got below but that is not the total theme right?
https://privatebin.support-tools.com/?3e7652548dcb4b0a#gcOcDf9CqDzIWizK7UyuUV4ty/H78FPwOHODNKPnuOs=
Rgds,
Bob
Hello,
Edit page > settings of Products element > disable Lazy loading.
Check this topic – https://www.8theme.com/topic/how-to-duplicate-site-and-theme-settings/
Regards
Thank you Roze, but what does it mean by a separate license for the new project? does I need to purchase again or you can offer the separate license?
Hello,
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
Regards
Not new, just change with a new domain and thinking trying to create new with WordPress, cause too many files need to be cleaned/deleted for the current site/domain, how is that?
Hello,
If both sites meant one end project, you can use the same license for them.
Try to use the Duplicator plugin, as was mentioned by Olga.
Regards
Hello Rose,
May I download you files and then upload the new cause we do not want use plugin charges?
Or we can give you our accounts to upload in
OMG what had happened for your Xstore core file
https://privatebin.support-tools.com/?a8f04b8553807a3e#2IZHEAAc1tpdw1KRD/XpRS4enkWaMXJVNKHl7hFY7+s=
Hello,
1) Why are you trying to install theme options dat file https://prnt.sc/22g8zyi like WP theme? That file is theme options export file and you can import options from Theme Options > Import/Export > upload file.
2) I scanned our core plugin and there are no any problems with that https://recordit.co/giDM5g0DuQ
Regards
Hello Rose,
Would you plz send me the latest version here or by email?
Can not use download at BBS showing The theme is missing the style.css stylesheet, thank you
https://privatebin.support-tools.com/?5c8e30c4f01717a8#3aMU9YdYRK+tU6SoTmSgCZ+qNQSpO4tpz3+InL5U9wo=
Hello,
We have updated plugin on the Downloads page. Also, you can download that from ThemeForest.
Read this post https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error if you get theme is missing the style.css stylesheet error.
Regards
Hello Rose,
I can not update it
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello,
About PCLZIP_ERR_BAD_FORMAT (-10), try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465
or do the update via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Hello Rose, I updated by FTP and updated to the latest version, but it shows some difference,plz have a check, I checked at the setting but no difference, what’s more, I imported the page by the function at your export/import function and WordPress import tools, even the setting of your theme is different.
Hello,
Provide us with WP Dashboard access to your site to check the issue in more detail.
Regards
OK,please give me a reply once you checked
Sorry plz login with this
I do not know when the style have been changed like scr, but when I click edit the page it shows normally,
Hello,
Issue is related to this option of the Elementor plugin https://prnt.sc/233q912 Keep it disabled. Check your footer now.
Regards
Thank you how about the last issue?
What is more,I cannot find functions.php of your theme at theme background of WordPress
Hello,
Do you use child theme or parent theme? Can you provide FTP access to your site to check files?
Regards
Hello Rose,
I have screen for you please check, and we can send the file by email if necessary, please check about why we lost to click the sub menu function of catagories, and I can not get access to the functions.php on background.
Thank you.
Hello,
1) Give us WP Dashboard access with admin permissions to check the settings you use for the mega menu and menu.
2) I see the functions.php file in your child theme. So, what’s the problem with that? Explain in more detail, please.
Regards
OK plz check with attached, thank you
Hello,
Check the mega menu now. Also, I would recommend you to use Static Blocks to create mega menu https://youtu.be/f07MBdnFPfk but instead of the WPBakery builder that is used in video use Elementor builder to edit Static block content.
Regards
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