Luca Rossi

Dear @slw250,

We hope this message finds you well.

We wish to inform you that we have identified and resolved a conflict that was occurring between the brand filter functionality and the LiteSpeed cache on your website.

To address this issue, our team has implemented a custom code solution that effectively disables the caching for the brand filter widget. We are pleased to report that this adjustment has restored full functionality to the feature.

At your earliest convenience, could you please revisit the website and verify that the brand filter is now operating correctly? Your confirmation on this matter would be greatly appreciated.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear @oceanbulkon,

We hope this message finds you well.

We have taken note of the error you reported within the Private Content area and have diligently verified the presence of all necessary files. Upon review, it appears that the issue may not be related to the files themselves.

To further troubleshoot and resolve the matter, we kindly recommend that you reach out to your hosting provider and request their assistance with the following actions:

1. Upgrading your PHP to version 8.x.x, which may be necessary for optimal performance and compatibility.
2. Reviewing and adjusting the file permissions for your website directories, as outlined in the WordPress Developer documentation: https://developer.wordpress.org/advanced-administration/server/file-permissions/
3. Checking and potentially increasing the maximum execution time for your server, which can be a common cause of errors. Guidance on this can be found here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/
4. Evaluating and, if needed, enhancing the memory limit allocated to your website to prevent memory-related issues. Instructions for this process are available at: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

We trust that these steps will aid in addressing the error you have encountered. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @sophie,

We’ve created a test page and the media carousel element is working fine.

Can you please double check again?

Kind Regards,
8theme team

Dear Serban Dombici,

We hope this message finds you well.

We’re writing to inform you that we have implemented a code enhancement within the functions.php file of your child theme. The specific changes were made between lines 7 and 10, as detailed below:

add_filter('woocommerce_product_add_to_cart_description', 'n2t_woocommerce_product_add_to_cart_description', 999);
function n2t_woocommerce_product_add_to_cart_description(){
    return 'Adaugă în coș';
}

For your convenience, a screenshot of the update is available at the following link: [https://prnt.sc/ukLKEBu5kDmN](https://prnt.sc/ukLKEBu5kDmN)

We kindly request that you review the modifications at your earliest convenience to ensure everything is functioning as expected.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear Mitul,

We hope this message finds you well.

We have observed that the current configuration of your website utilizes the Content Delivery Network (CDN) to serve various assets, including scripts, styles, and images. This setup may result in longer loading times for these assets during the initial visit to your website.

To enhance the user experience and reduce the initial load time, we’ve implemented custom code to enable lazy loading for the first section of your website. This adjustment should significantly improve the loading efficiency for new visitors.

We kindly ask that you clear your website’s cache to ensure that these changes take effect. Once you have done so, please revisit your website to verify the improvements.

Should you require any further assistance or have any questions regarding this update, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Pawel,

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter.

Best Regards,
8Theme’s Team

Hi @Khullcsewerq,

We’ve uploaded the latest version of XStore & also setup the child theme again for you.

Now the website is loading fine now.

Can you please clear the caches and check?

Kind Regards,
8theme team

Dear ONOFF TECH Team,

We hope this message finds you well.

We kindly request that you insert the following custom CSS code into your website’s theme. Please navigate to Theme Options, then select Theme Custom CSS, and proceed to Global CSS to add the code provided below:

body div.quantity>.minus i::before, 
body div.quantity>.plus i::before, 
body td.quantity>.minus i::before, 
body td.quantity>.plus i::before {
    color: #80b435;
    font-weight: bold;
    font-size: 12px;
}

We trust that this addition will be beneficial. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

You’re most welcome!

Glad we’re able to help.

Warm regards,
The 8Theme Team

Dear @slw250@hotmail.com,

We are pleased to inform you that the issues affecting your two additional websites have been successfully resolved. Furthermore, we would like to assure you that this issue will be addressed in our forthcoming updates.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Should you have any further concerns or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @sophie,

Thank you for contacting us and for using XStore.

To add videos to the media carousel element, you MUST upload the video to your site under the media section. Once the video is uploaded, it will be available for use.

We regret to inform you that it is not possible to use YouTube links in the Media Carousel element. If you would like to add this functionality, please contact our development team by submitting a feature request at https://www.8theme.com/taskboard/

Kind Regards,
8theme team

Hi @W2M,

Please delete the previous custom CSS codes and add this custom CSS code instead:

body #payment .payment_methods li {
    padding: 0;
    position: relative;
}
body #payment .payment_methods li label {
    width: 100%;
    display: block;
    margin: 0;
    cursor: pointer;
    padding: 10px 10px 10px 25px;
}
body #payment .payment_methods input[type="radio"] {
    top: 14px;
    position: absolute;
    left: 5px;
    z-index: 9999;
}

Hope it helps!

Hi @st7878,

We kindly request that you provide a detailed description of the issue you are encountering, as well as the actions that preceded its occurrence.

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

Dear Hanzla Nadeem,

We hope this message finds you well.

We’re writing to inform you that the issue you were experiencing should now be resolved.

Within the ‘Customize > Additional CSS’ section of your website, the following custom CSS code was previously active:

.et-mini-content {
    text-transform: none;
    text-align: start;
    color: var(--et_dark-2-white);
    background-color: #f6e2dc!important;
    top: 100%;
    position: absolute;
    z-index: 99999;
    opacity: 0;
    visibility: hidden;
}

This code was causing an override of the mobile background color setting in your theme options.

To rectify this, we have commented out the specific line of code responsible for the override:

/* background-color: #f6e2dc!important; */

With this adjustment, the theme option for the mobile background color should now function as intended.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Kind Regards,
The 8theme Team

Hi @jimmy-17,

We guess there was a cache issue with the WP-Rocket plugin. We’ve disabled the WP-Rocket plugin and now the messages are displaying: https://www.awesomescreenshot.com/video/23828910?key=399d8c94d487bfd184552571f4353b4b

Kind Regards,
8theme team