Luca Rossi

Hi @Sweet D,

We’ve changed the custom CSS codes to this:

@media only screen and (max-width: 768px) { 
    .elementor-widget-wrap.elementor-element-populated.lazyloaded {
        background-attachment: fixed !important;
    }
}

Now it’s working on tablets also. Please double check again.

Best regards,
The 8Theme Team

Hi @uday,

Please add the following CSS codes under Theme Options > Theme Custom CSS > Global CSS:

p.stock.available-on-backorder.step-1 {
    color: red;
    font-weight: bold;
}

One more small thing : https://www.***.com/product/korean-necklace-set-125/ in this one go to gold color and see the message should be shown in green as item is in stock dont know why it is showing in red color.( I want to make it green as item is in stock)

The color can be changed under Theme Options > WooCommerce(Shop) > Shop Elements > Advanced Product Stock:

https://prnt.sc/986CWZ0AWCDD

Best regards,
The 8Theme Team

Dear AACoffee,

We hope this message finds you well. Upon a thorough review of your website, we have determined that there is an incompatibility issue with our plugin when used in conjunction with the XStore AMP plugin.

To address this matter, we kindly suggest the following options:

1. Temporarily disable the XStore AMP plugin. By doing so, you should find that all other functionalities operate smoothly without it.
2. We invite you to submit a feature request on our task board at https://www.8theme.com/taskboard/. Our development team will prioritize this request and aim to ensure compatibility with XStore plugins in future updates.
3. If you require a more immediate solution, please consider submitting a customization request at https://www.8theme.com/account/#etheme_customization_panel, and our team will be happy to assist you further.

We appreciate your understanding and are here to support you through this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hi @Mitul,

Please take a look at the Private Content area.

Best regards,
The 8Theme Team

Hi @Sweet D,

We’ve changed the CSS from:

word-break: break-all; //all characters will be break to new line.

To

word-break: break-word; //words will be break to new line only.

Can you please check again?

Thank you!

Hi @AACoffee,

We couldn’t access to WP Admin anymore. Did you change the role of the provided account?

Can you please also check the shipping rates plugin has an option to disable the checking rate on mobile device?

Best Regards,
The 8Theme Team

Hi @Mitul,

We’ve added the custom CSS below under Theme Options > Theme Custom CSS > Global CSS:

ul#menu-gifts-for-all {
    padding: 37px 0;
}

And the menu & banner are same height now: https://prnt.sc/Oka8rOTc-A-G

I also did not understand what you mentioned
“Can you please also tell us why your custom CSS codes are loading via these links? Can you disable it?”

Thats completely gone out of my head. I believe, any of your support team might have updated and you are asking to me. I dont know what you are asking about.

We’re asking to check if you’re using any CDN services(or maybe a feature from your hosting provider). By default the CSS URL files would look like this: https://obxgour***.com/wp-content/themes/xstore/css/modules/layout/off-canvas.min.css

Loading the custom CSS via https://obxgour***.com/_jb_static/?xxx might be slow down the loading time.

Best regards,
The 8Theme Team

Hi @Mitul,

1. Make it aligned

To make the menu same height as the banner image, please add the following CSS under Theme Options > Theme Custom CSS > Global CSS:

ul#menu-gifts-for-all {
    padding: 37px 0;
}

2. Make it back to how it was so that i can see separate settings for menu and that banner

We’ve removed the lazyload setting from this section.

Can you please also tell us why your custom CSS codes are loading via these links? Can you disable it?

Best regards,
The 8Theme Team

Hi @Jose Hernan,

Can you please allow our IP addresses?

Thank you so much!

Hi @Sweet D,

We’ve added the following custom CSS to break the texts and applied the background color so they’re more readable on mobile:

https://prnt.sc/Hn1YH9eZEP0q

Can you please check?

Warm regards,
The 8Theme Team

Dear @Sweet D,

We are pleased to inform you that we have successfully duplicated the Product Categories Element to enhance the user interface across different devices. The desktop version now utilizes a 4-column layout, while the mobile version is configured to display 2 columns for optimal viewing.

Furthermore, we have implemented the following CSS code to ensure proper formatting:

.categories-grid.row .category-grid.col-xs-12.col-sm-6.columns-2 {
    flex-basis: 50%;
}

We believe the adjustments have improved the overall presentation. Could you kindly review the changes at your earliest convenience and confirm that everything meets your satisfaction?

Thank you for your attention to this matter.

Warm regards,
The 8Theme Team

Dear WebDev,

We hope this message finds you well.

We are writing to inform you that our development team has successfully implemented the custom code on your website. However, we have encountered a 503 error on the home page, as evidenced by the following screenshot: https://prnt.sc/oqzN8xWpQ0Wl. It is worth noting that the custom code is functioning correctly on our local testing environments.

To address the 503 error, we kindly request that you reach out to your hosting provider and ask them to review the server logs. Specifically, they should check for issues related to:

– Memory Limit
– Execution Time
– RAM & SSD Memory Capacity

Your prompt attention to this matter would be greatly appreciated. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hi @Mac,

Can you please check again?

Best regards,
The 8Theme Team

Hi @Mac,

Can you please confirm that you want this layout on mobile?

https://prnt.sc/VlgnrhtnWKpf

If yes, we will update the codes.

Best regards,
The 8Theme Team

Hi @Mihalis,

The coupon code indeed works fine, but I can’t understand how the conflict occurred since 1 of 2 cart elements was hidden while editing the cart page with Elementor, to be aware for future reference.

On the cart page, one shortcode is allowed only. If you add more than 2 shortcodes, the scripts can’t recognize which cart form.

[1] I choose not to show the Quantity column in the Products table but it keeps showing.

This option is used for the checkout page. To hide the quantity on cart page, please add the following custom CSS code under Theme Options > Theme Custom CSS > Global CSS:

.woocommerce-cart table.cart .product-quantity {
    display: none !important;
}

[4] Coupon code string: I translated every single string via WPML in Greek, but it keeps appearing in English.

This text is located under Elementor plugin, we’ve scanned the string from the plugins for you. Now that text is translatable, please search and translate again: https://prnt.sc/O7fuIKL1-hRX

[2] SKU column: is there an option to remove this element?

[3] Empty Cart button: I cannot find the option to deactivate this option

[5] Cart value/totals – Background color: Is there an option to change the BG color in your admin or should I achieve it with CSS?

[6] Subtotal prices: is there an option to remove this element?

[1] Is there an option to deactivate them

[2] After hovering the button there’s a link color which I cannot find a way via your Styling/Color options to fix the active link color in blue.

Please also add this custom CSS:

.woocommerce-cart table.cart .product-quantity,
.woocommerce-cart table.cart .product-sku,
.woocommerce-cart table.cart .product-subtotal,
.woocommerce-cart  a.clear-cart.btn.bordered {
    display: none !important;
}

.woocommerce-cart .cart-collaterals {
    background-color: #03A9F4;
}

.wc-proceed-to-checkout a.return-shop {
    border: 1px solid #000;
}
.wc-proceed-to-checkout a.return-shop:hover {
    background-color: #2196F3;
}

Regarding your Email Builder I followed exactly the way you suggested before you replied to my request, but as soon as I try to test the changes I made, I keep getting the default email templates.
Also, is there a way to translate these emails into Greek language according the default language that is used?

We will take a closer look and get back to you shortly.

Best Regards,
The 8Theme Team