In the product grid, my variable products are now shown while only simple products are shown

This topic has 14 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Luca Rossi

  • Avatar: WebDev
    WebDev
    Participant
    January 6, 2024 at 09:01

    In the product grid, my variable products are not shown while only simple products are shown.

    Can you help me show both variable and simple products in the product grid, please?

    How I did this:
    In the product grid – data source – List of IDs – Include Only – I put many products but only simple products are shown.

    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2024 at 09:45

    Hello, WebDev,

    Thank you for reaching out to us with your query regarding the display of variable products in the product grid.

    To ensure that both variable and simple products appear in your product grid, we would like to take a closer look at your current settings. It’s possible that there may be a filter or setting within the grid configuration that is causing only simple products to be displayed.

    Could you please provide us with the URL of the page with products and temporary access to your website’s admin area? This will allow us to investigate the matter more thoroughly and make the necessary adjustments.

    Alternatively, if you prefer to make the changes yourself, you may want to check the following:
    1. Ensure that the variable products you wish to display have been published and are not set to ‘hidden’ in the catalog.
    2. Verify that the “Variations As Simple Products (Beta)” option is disabled (navigate to the Theme Options, proceed to WooCommerce, then Shop, and finally to Products Design).
    3. Check if there are any additional filters applied to the product grid or additional plugins that might exclude variable products.

    Please let us know how you would like to proceed, and do not hesitate to provide any additional information that you think might be helpful in resolving this issue.

    We look forward to your response and are committed to helping you showcase all of your products seamlessly.

    Best Regards,
    8Theme’s Team

    Avatar: WebDev
    WebDev
    Participant
    January 8, 2024 at 09:15

    Thank you for your support. I am leaving all access info in the private content area.

    Thank you.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2024 at 10:18

    Hello, WebDev,

    We are currently experiencing difficulties with logging in, as illustrated in the screenshot provided here: https://prnt.sc/zghnEYButVzM. It appears there may be an issue with the credentials we are using.

    Could you please verify the login details on your end and furnish us with the accurate information at your earliest convenience?

    Thank you for your prompt attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: WebDev
    WebDev
    Participant
    January 9, 2024 at 16:34

    Hi I updated account again. please try again.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2024 at 16:41

    Hello, WebDev,

    Here what we get – https://prnt.sc/U6xqoPmKm86g
    Could you kindly attempt to log in using the provided data to ensure that everything is functioning correctly?

    Best Regards,
    8Theme’s Team

    Avatar: WebDev
    WebDev
    Participant
    January 9, 2024 at 18:27

    Sorry for the inconvenience. I just double checked and send it again. thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2024 at 11:58

    Hello, WebDev,

    We appreciate your prompt response.

    As we can see your variable products are hidden here https://prnt.sc/U_kDmGBfjbLl We’ve edited your “VT Pro Cica Daily Soothing Mask” product – https://prnt.sc/5mFz2oK7i1L7 , so now it is visible of the Home page now – https://prnt.sc/cgNItIOx5O1f

    Best Regards,
    8Theme’s Team

    Avatar: WebDev
    WebDev
    Participant
    January 10, 2024 at 13:28

    The issue is that we want to display variations as simple products and we have a plugin for that by iconicwp. While it works well for products archive, the issue only happens on homepage grids. On homepage grids no variations are shown as simple products while its working well for product archives. And we have main parent variable product hidden. Can you please look into that and see if it can be fixed?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2024 at 13:32

    Hello, WebDev,

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    However, if you wish our developers team can personally assist you via our customization service.
    To get started, please follow this link to send us your requirements – https://www.8theme.com/contact-us/
    https://prnt.sc/HMCEfKd9tQL- , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.

    Customize your website to suit your needs and make it stand out with our expert dev team.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 15, 2024 at 12:50

    Hi @WebDev,

    We trust this message finds you well.

    Our development team get back to you with some points:

    1. The layout and design for current preview link you shared is broken

    That’s the test link to show you the variation product are displaying the Products Grid element.

    2. It seems that the Desktop and Mobile view have different logic to show variations I want to know what is the logic

    You used another Product Carousel Element for the mobile version so the layout would a little bit different.

    3. At the end of day, we want to show only 1 variation in landing page. (In Shop view, we want to show all variations like the current setting. So don’t change anything in Shop view)

    Can you confirm that you want to show the variation products on the Product Grid Element of home page only?

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: WebDev
    WebDev
    Participant
    January 15, 2024 at 13:07

    for #2, I understand the layout would be a little bit different, my question was “How different?” meaning what’s the “logic difference”?

    for #3, “NO”

    As I explained in the video,

    1. In the product grid element of the home page: I only want to show 1 of the variations (e.g., imagine a variable has 3 variations, I want to show 1 of them only which is the cheapest price)

    2. In the shop view, we still want to show all variations. what you did was fine. so don’t touch the shop view.

    I am sending a video again only for this issue to avoid any misunderstanding. It only takes 2 mins. Please check it out.

    *I put the video in the private content area

    Please contact administrator
    for this information.
    Avatar: WebDev
    WebDev
    Participant
    January 16, 2024 at 11:00

    Hi Team, any progress on this? Please let me know if things are not clear.

    Avatar: Justin
    Luca Rossi
    Support staff
    January 16, 2024 at 13:23

    Dear WebDev,

    We hope this message finds you well.

    We are writing to inform you that our development team has successfully implemented the custom code on your website. However, we have encountered a 503 error on the home page, as evidenced by the following screenshot: https://prnt.sc/oqzN8xWpQ0Wl. It is worth noting that the custom code is functioning correctly on our local testing environments.

    To address the 503 error, we kindly request that you reach out to your hosting provider and ask them to review the server logs. Specifically, they should check for issues related to:

    – Memory Limit
    – Execution Time
    – RAM & SSD Memory Capacity

    Your prompt attention to this matter would be greatly appreciated. Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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