Background images not displayed image website

This topic has 8 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Luca Rossi

  • Avatar: jimmy-17
    jimmy-17
    Participant
    January 4, 2024 at 03:20

    Background images not displayed

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 4, 2024 at 07:16

    Hello, @jimmy-17,

    Thank you for contacting us and for using XStore.

    We trust this message finds you well. Thank you for bringing the matter of background images not being displayed on your website to our attention. We appreciate your proactive approach to seeking resolution.

    Upon thorough examination of your site, we are pleased to inform you that we have identified no issues with the display of background images. In particular, the home page slider images are rendering properly as expected.

    To ensure an optimal viewing experience, we recommend clearing your browser cache before revisiting the site. For your convenience and visual reference, we have prepared a video showcasing the correct display of your website’s home page slider images. Please find the video at the following link: https://www.veed.io/view/8a7b1fd2-0305-4e5c-88d8-711828113e77?sharingWidget=true&panel=share.

    Best Regards,
    The 8Theme Team

    Avatar: jimmy-17
    jimmy-17
    Participant
    January 5, 2024 at 02:21

    in private

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 5, 2024 at 06:19

    Hello, @jimmy-17,

    Thank you for reaching out to us regarding the issue you’re experiencing with the quote confirmation message in WooCommerce Storefront. We understand the importance of a seamless quoting process and are committed to resolving this matter for you.

    To determine whether the issue is specific to your theme, we kindly ask you to follow these steps:

    a) Switch your current theme to “WooCommerce Storefront,” the default theme that comes bundled with WooCommerce.

    b) Add a product to your quote list and check if the confirmation message “Quote added to quote list” is displayed. To understand is it our theme issue or not?

    If the issue persists even with the WooCommerce Storefront theme, it could suggest a potential plugin conflict or a broader compatibility concern. In this scenario, We suggest that you contact the support team of WooCommerce (https://wordpress.org/support/plugin/woocommerce/) for further assistance.

    Kind Regards,
    8theme team

    Avatar: jimmy-17
    jimmy-17
    Participant
    January 5, 2024 at 11:52

    Hello, the problem is with xtsore.

    See screenshots with the plugin developer:
    https://drive.google.com/file/d/19bYtkFTcsL6Yw6URDCY44iqW-eIQ7UbK/view?usp=sharing

    https://codecanyon.net/item/woocommerce-quote/44590140/comments

    https://nimbusweb.me/nimbus-screenshots/d6fd4af7cdd9053815a24d1708b974d9

    Can you fix this?

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    January 5, 2024 at 12:50

    Hi @jimmy-17,

    The WooCommerce Quote plugin is not compatible with the Fixed Added To Cart Message option(it’s under Theme Options > WooCommerce(Shop) > Single Product Builder > Add To Cart & Quantity > Fixed Added To Cart Message).

    When we enable this option, the HTML structure of Fixed Added To Cart Message will be changed so the Javascript of WooCommerce Quote plugin can’t locate it to add the messages.

    Everything is fine when I turn off it: https://prnt.sc/QoBNBcVjcLOe

    Please clear the cache and check again.

    Kind Regards,
    8theme team

    Avatar: jimmy-17
    jimmy-17
    Participant
    January 6, 2024 at 19:02

    Hello, I deleted the cache but the problem persists. I still don’t see the add to quote list message. Could you help me? Thank you

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    January 7, 2024 at 08:49

    Hi @jimmy-17,

    We guess there was a cache issue with the WP-Rocket plugin. We’ve disabled the WP-Rocket plugin and now the messages are displaying: https://www.awesomescreenshot.com/video/23828910?key=399d8c94d487bfd184552571f4353b4b

    Kind Regards,
    8theme team

  • Viewing 8 results - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.