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Can’t change Quantity for add to cart page for mobile only

This topic has 17 replies, 4 voices, and was last updated 3 months, 4 weeks ago ago by Andrew Mitchell

ONOFF TECH

Participant

January 9, 2024 at 12:17

I am unable to manually add product quantities, but the desktop version is working correctly. Please resolve this issue as soon as possible.

#379242 Copied Theme version: 9.2.5 WooCommerce version: 6.4.2

16 Answers

Rose Tyler

Support staff

January 9, 2024 at 13:28

Hello, ONOFF TECH,

We appreciate you taking the time to contact us regarding the issue you have encountered.

To assist us in understanding the problem more clearly, we kindly request that you capture a video demonstrating the concern. Once recorded, please upload the video to a file-sharing service https://wetransfer.com/ and share the URL with us.

Furthermore, we would require temporary wp-admin access to your site. This will enable us to investigate the matter directly and provide a more effective solution.

We value your cooperation in this matter and eagerly await your response.

Best Regards,
8Theme’s Team

#379261 Copied

ONOFF TECH

Participant

January 9, 2024 at 14:08

Could you please check screen recording

Please contact administrator
for this information.

#379275 Copied

Rose Tyler

Support staff

January 9, 2024 at 14:23

Hello, ONOFF TECH,

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

#379279 Copied

ONOFF TECH

Participant

January 9, 2024 at 14:46

i already send you wordpress admin details. could you please check.

#379283 Copied

Rose Tyler

Support staff

January 9, 2024 at 15:05

Hello, ONOFF TECH,

We have noticed that we have not yet received the wp-admin access from you.
Additionally, in order to proceed with the necessary fixes on your site, we require FTP access.

We kindly ask you to provide us with the aforementioned access credentials at your earliest convenience to ensure a prompt resolution of the issues at hand.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#379291 Copied

ONOFF TECH

Participant

January 9, 2024 at 16:11

Please check private content area

Please contact administrator
for this information.

#379333 Copied

Rose Tyler

Support staff

January 9, 2024 at 16:18

Hello, ONOFF TECH,

We hope this message finds you well.

We have encountered an issue with the access credentials provided. It appears that they are incorrect. We kindly request that you review the access details and furnish us with the accurate information at your earliest convenience.

Thank you for your prompt attention to this matter.

Best Regards,
8Theme’s Team

#379337 Copied

ONOFF TECH

Participant

January 9, 2024 at 16:22

All details are correct. you have issue with wordpress login or ftp access?

#379339 Copied

Rose Tyler

Support staff

January 9, 2024 at 16:32

Hello, ONOFF TECH,

We kindly request that you review the materials located in the Private Content area at your earliest convenience.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#379345 Copied

ONOFF TECH

Participant

January 9, 2024 at 16:48

Apologies for the inconvenience. Could you please check the username and password again now?

#379348 Copied

Rose Tyler

Support staff

January 9, 2024 at 16:51

Hello, ONOFF TECH,

We appreciate your prompt attention to our previous communication. We are pleased to inform you that FTP access has been successfully established. However, we are still experiencing difficulties connecting to the dashboard. We kindly request your assistance in resolving this issue at your earliest convenience.

Best Regards,
8Theme’s Team

#379351 Copied

ONOFF TECH

Participant

January 9, 2024 at 17:17

Could you please check privare content area.

Please contact administrator
for this information.

#379359 Copied

Luca Rossi

Support staff

January 10, 2024 at 09:16

Dear ONOFF TECH Team,

We hope this message finds you well.

We are pleased to inform you that we have successfully implemented a hotfix on your website, which has addressed the issue with the quantity function on the cart page. We kindly request that you review the cart page at your earliest convenience to confirm that the functionality has been restored to your satisfaction.

Additionally, we would like to bring to your attention that the issue you experienced is a recognized bug. Our development team is diligently working on a permanent solution, which we anticipate will be included in forthcoming updates.

We appreciate your patience and understanding in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#379440 Copied

ONOFF TECH

Participant

January 10, 2024 at 09:48

Thank you so much for resolving the issue. Additionally, I’m unable to modify the CSS for the plus and minus quantity buttons. I would like to change their color to black and make the font bold. Could you guide me on how to achieve this?

#379446 Copied
Luca Rossi

Support staff

January 10, 2024 at 10:17
Dear ONOFF TECH Team,

We hope this message finds you well.

We kindly request that you insert the following custom CSS code into your website’s theme. Please navigate to Theme Options, then select Theme Custom CSS, and proceed to Global CSS to add the code provided below:
```
body div.quantity>.minus i::before, 
body div.quantity>.plus i::before, 
body td.quantity>.minus i::before, 
body td.quantity>.plus i::before {
    color: #80b435;
    font-weight: bold;
    font-size: 12px;
}
```
We trust that this addition will be beneficial. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team
#379449 Copied
Andrew Mitchell

Support staff

January 10, 2024 at 10:32

Dear ONOFF TECH,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#379458 Copied
Tagged: add to cart quantity, best selling woocommerce, mobile cart quantity, quantity change issue, woocommerce mobile problems, woocommerce quantity solution, woocommerce themes
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Can’t change Quantity for add to cart page for mobile only

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