Luca Rossi

Hi @Zg007,

We’ve updated the custom CSS codes a little bit.

Here is the result: https://prnt.sc/hNkG40CwjXst

Can you please double check again?

Warm regards,
The 8Theme Team

Hi @WebDev,

Unfortunately, the add_custom_jugmee_reviewdfg function is not the custom codes from us, so you have to contact to the old dev again.

Really sorry for this inconvenience!

Best Regards,
The 8Theme Team

Hi @jimmy-17,

The WooCommerce Quote plugin is not compatible with the Fixed Added To Cart Message option(it’s under Theme Options > WooCommerce(Shop) > Single Product Builder > Add To Cart & Quantity > Fixed Added To Cart Message).

When we enable this option, the HTML structure of Fixed Added To Cart Message will be changed so the Javascript of WooCommerce Quote plugin can’t locate it to add the messages.

Everything is fine when I turn off it: https://prnt.sc/QoBNBcVjcLOe

Please clear the cache and check again.

Kind Regards,
8theme team

Dear @MAHDAR,

We would like to inform you that you have the ability to modify the dimensions of the product images by navigating to the following path within your website’s dashboard: Theme Options > WooCommerce(Shop) > Product Images. For your convenience, we have provided a screenshot illustrating the process: https://prnt.sc/HqhNehutP-jS

We trust this will assist you in customizing your product display to your satisfaction.

Kind regards,
The 8Theme Team

Dear @Zg007,

We hope this message finds you well.

We are reaching out to you for further confirmation regarding the issue you reported with the positioning of the blackbar on your website when viewed using different browsers.

According to your previous communication, you observed the following:
– On the Chrome browser, the blackbar appears below the header, as shown in the screenshot: https://imgbb.com/6YVxT87
– On Firefox, the blackbar is positioned above the header, as indicated here: https://imgbb.com/B4W7MX9

However, upon reviewing your website on our end, we have found that the blackbar consistently displays below the header in both Chrome and Firefox browsers. Unfortunately, we were unable to replicate the discrepancy you described. Here are the screenshots from our checks:
– Chrome: https://prnt.sc/ufpEz52angPj
– Firefox: https://prnt.sc/wnZUqsnvUCIQ

Could you please verify if the issue persists on your side? If so, it would be helpful if you could provide us with additional details or steps to reproduce the problem. Your cooperation is greatly appreciated as we strive to resolve this matter promptly.

Warm regards,
The 8Theme Team

Dear @Zg007,

We would like to recommend that you consider utilizing WP-Rocket and W3 Total Cache as they may prove beneficial for your needs.

Furthermore, we kindly request that you perform the following adjustments:

1. Navigate to the following file within your theme directory: xstore-child/style.css, specifically at line 198. Once there, please modify the existing custom CSS code from:

.btn.bordered, .btn.bordered.small, .btn.bordered.medium, .btn.bordered.big {
    background-color: #FFF !important; 
    color: #FFF !important;
}

to the updated version below:

.btn.bordered, .btn.bordered.small, .btn.bordered.medium, .btn.bordered.big {
    background-color: #FFF !important; 
    color: #000 !important;
}

2. We have observed that on both Google Chrome and Mozilla Firefox browsers, there is a persistent black line appearing above the yellow header. The issue can be viewed at the following links:

– For Chrome: [https://prnt.sc/ufpEz52angPj](https://prnt.sc/ufpEz52angPj)
– For Firefox: [https://prnt.sc/wnZUqsnvUCIQ](https://prnt.sc/wnZUqsnvUCIQ)

3. Please insert the following custom CSS code into your theme by navigating to Theme Options > Theme Custom CSS > Global CSS:

body .mobile-header-wrapper .sticky-on .header-main, 
body .sticky-on .mobile-header-wrapper .header-main {
    background-color: #ffda00;
}

We hope that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Dear Tạ Xuân Thanh,

We would like to inform you that we have responded to your query in the following discussion thread: https://www.8theme.com/topic/support-checking-the-order-section-the-order-section-of-my-website-is-reporting-an-error-please/#post-378511

Please refer to the provided link for our reply and further assistance. We kindly request that you continue any related correspondence within the existing topic to ensure a streamlined support experience and avoid the creation of multiple threads for the same issue.

We appreciate your understanding and cooperation.

Warm regards,
The 8Theme Team

Dear @Zg007,

We wish to inform you that we have temporarily deactivated the Autoptimize plugin, and subsequent observations indicate that the functionality appears to be satisfactory.

We kindly request that you perform a verification from your side as well.

We appreciate your cooperation.

Warm regards,
The 8Theme Team

Dear Tạ Xuân Thanh,

We are writing to inform you that we have encountered an HTTP 500 Internal Server Error while attempting to process an order. The issue has been documented with a screenshot available at the following link: https://prnt.sc/N0pDQtaulGvg.

To facilitate a prompt resolution, we kindly request that you provide us with the necessary FTP account credentials. Specifically, we require the following information:

– FTP Hostname
– FTP Username
– FTP Password

Your prompt attention to this matter would be greatly appreciated, as it will enable us to address the issue swiftly and ensure a seamless experience for our users.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Dear Tạ Xuân Thanh,

We hope this message finds you well.

We have noticed a potential issue with the configuration of the shipping zone on your platform. To ensure that everything is set up correctly, we kindly ask that you refer to the following article for detailed guidance: [Setting Up Shipping Zones](https://woo.com/document/setting-up-shipping-zones/).

Please review the provided documentation at your earliest convenience to verify the accuracy of your current settings.

If it doesn’t helps, please provide us with your WordPress Admin account & password so we can take a closer look.

Best regards,
The 8Theme Team

Dear @Zg007,

We kindly request that you clear all third-party cache plugins as well as any server-side caching mechanisms currently in place. This action is necessary to ensure that the website operates efficiently and displays the most recent content.

For your reference, the following links illustrate how the product pages appear on our end when we are logged in:

– [https://prnt.sc/vl3CMukNzj1z](https://prnt.sc/vl3CMukNzj1z)
– [https://prnt.sc/f_wIKzdkp-Pu](https://prnt.sc/f_wIKzdkp-Pu)

We appreciate your prompt attention to this matter. Should you require any further assistance or clarification, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Amar,

After deactivated the Revolution Slider for testing plugin conflict, the website is showing the 503 Service Unavailable error. Can you please contact to your hosting provider to fix this issue: https://www.hostinger.com/tutorials/503-service-unavailable

Please provide us with access to your FTP credentials:

– FTP Hosting
– FTP Username
– FTP Password

Thank you for your prompt attention to this urgent issue. We look forward to your assistance.

Best regards,
The 8Theme Team

Dear @smalameri,

We trust this message finds you well.

1. For an expedient resolution, we recommend the application of custom CSS. Kindly insert the following code snippet into the designated area located at Theme Options > Custom CSS > Mobile (0 – 480px):

.home rs-slide rs-sbg-px {
    width: 250px;
    height: 250px;
    left: 50%;
    transform: translate(-50%, 50%);
}

2. Alternatively, you may consider adjusting the images for optimal display on mobile devices by following the guidance provided in this resource: [Display Different Images on Different Screen Sizes](https://www.sliderrevolution.com/faq/display-different-images-on-different-screen-sizes/).

We hope you find these suggestions beneficial.

Best regards,
The 8Theme Team

Dear Amko,

We hope this message finds you well.

We would like to suggest a series of steps to help resolve the issues you are experiencing with the Elementor plugin. Please proceed as follows:

1. Begin by testing for any conflicts with other plugins. This can often be the source of the problem.
2. Should the issue remain unresolved, we kindly ask that you consult the following guide for further troubleshooting instructions: [Elementor Troubleshooting Guide](https://elementor.com/help/having-problems-using-elementor/).
3. If, after following the guide, the problem persists, we would appreciate it if you could provide us with access to your FTP account and WordPress administration credentials:

– FTP Hosting
– FTP Username
– FTP Password
– WordPress Admin Account
– WordPres Admin Password

Your cooperation is greatly appreciated, and we are here to assist you every step of the way.

Best regards,
The 8Theme Team

Dear Mirko,

We would like to inform you that the aforementioned code will be strategically placed at the footer of the website. This is to ensure that all JavaScript libraries are fully loaded prior to the execution of your custom code.

Could you kindly specify the code to which you are referring? We would greatly appreciate it if you could share it with us, allowing for a more thorough examination.

Best regards,
The 8Theme Team