Hello @Ola,

You have a custom plugin installed on your website that has modified the layout of your Checkout page. The name of this plugin is “Checkout for WooCommerce”, so you can temporary disable it and check then. If you encounter any issues with the layout created by this plugin, please contact the support team for assistance. Additionally, please review our response in another topic regarding the credentials you provided (https://www.8theme.com/topic/adding-muliple-images-to-product-breaks-the-display/#post-475977), as they are incorrect for login.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jack Richardson,

We kindly request that you conduct a test at your earliest convenience, as we have uploaded a new and improved version.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Krzysztof,x

We conducted tests on your website and observed an issue specifically with the reset gallery action. However, the images are displayed and positioned correctly in your gallery, whether using our built-in feature or the WooCommerce variation gallery. A video demonstrating this is attached in the private content. Additionally, we tested the vertical gallery and have included a video of our testing in the private content for your review.

As a solution for vertical gallery (on your side) we implemented the solution provided in next reply -> https://www.8theme.com/topic/issue-with-thumbnail-slider-on-woocommerce-product-page/#post-436136.
Custom CSS: https://gyazo.com/2110a4a2d661bc646dfdece748fda8cc

We continue working on fixing the issue, and at this time we already uploaded a temporary updated version on your staging web-site.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ailson carnier,

We kindly request you to review the documentation on the correct theme installation at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

From the information provided, we were unable to fully understand your request. If you have any further questions, please clarify your request with screenshots or videos.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Visenco,

Yes, it is not a bug. The filters in the sidebar are predefined in the code to filter all products across the database, not just those on your page. This configuration is part of the WooCommerce plugin framework. Additionally, most filter widgets are designed to be displayed only on the original store page or product archive pages (such as product category archives, product tags, etc.), and not on custom pages (https://gyazo.com/2d1e5babf454a78376428922fa17b9a4).

If you wish to implement a custom filtering system on your custom page for products, you will need to find an appropriate plugin that offers a custom system for filtering products with a specific sidebar configuration. You are also welcome to submit a request to improve our theme with such functionality on our taskboard at https://www.8theme.com/roadmap/.

Thank you for your understanding and for respecting our support guidelines.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @nmble,

Yes, such changes could impact your brands filter actions. We recommend reaching out to your hosting provider with these inquiries, as we are the support team for our products, but hosting configuration is managed by the hosting provider’s support. Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Krzysztof,

Do you have a staging website where we could provide you with an improved archive containing our changes? This would allow you to test it on your end before the official release. We highly value our customers’ feedback and would appreciate your assistance with testing.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @seun,

1. Upon reviewing your website, we noticed the following error: https://gyazo.com/fce73f09909ff638e092484359cf5cc9. This issue requires you to contact your hosting provider, as it is not related to our theme support.

2. This problem in your topic may be caused by backend script errors. However, if you wish to open the Header builder in Elementor, you can do so by navigating to your Dashboard -> Elementor -> Theme Builder (https://gyazo.com/943d1c3f5d492d062387d050716b5fb3).

Please note that you need to have one of the additional plugins installed for the builder to function correctly: PRO Elements (free version) or Elementor PRO (paid version). More details about our XStore builders can be found in our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-builders-getting-started/

If you still require our assistance, please provide us with temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Xmurah,

If you are using any additional plugins that could impact the login or registration process, they might be causing issues due to their redirection actions. If there are no such plugins, we can review your request. However, it appears that in your case, the required refresh is caused by the plugins on your website. Please note that AMP has quite limited settings and configurations and is recommended for activation on blog websites rather than stores with many products. After analyzing your website, we suggest disabling the AMP plugin and using the default layout on your site.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Rashkoff,

We would like to inform you that there is no code in our theme restricting functionality for different customer roles, so it should operate uniformly for all roles across the website. Additionally, during our tests, we did not encounter any such issues, suggesting that it might be specific to the current account. Since the issue has not been replicated for real customers or others, we recommend creating a new testing account with a specific role to conduct further tests.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Xmurah,

XStore AMP (Accelerated Mobile Pages) is a plugin designed to enhance the mobile browsing experience. It achieves this by rendering pages more quickly through the use of minimal HTML, JavaScript, and styles.

Due to AMP’s use of minimal code for faster loading, it cannot incorporate all the elements found on a fully functional webpage, such as certain widgets, embedded content, or pages created with page builders like Elementor or WPBakery. Consequently, a webpage viewed with AMP resembles a mobile application to enhance user experience and may not appear exactly as it would on a desktop or laptop.

Additionally, AMP does not support extra login or registration actions. While this is not our preference, it is a requirement dictated by AMP’s code. We appreciate your understanding.

XStore AMP documentation: https://www.8theme.com/documentation/xstore/amp-plugin/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Krzysztof,

We propose implementing some test cases on one of your products. If the solution meets your approval, you will need to configure other product variations in the same manner. This is necessary because WooCommerce has activated a built-in feature for the variation gallery, which has overridden the configuration of other similar functionalities if they were activated. Therefore, we suggest disabling with code the built-in feature and creating the variation galleries using the settings provided by our theme. Please note that the current configuration of your variation products may be lost.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @John,

Have you resolved the issue by disabling the plugin you were using? If you require our assistance, please provide additional details on how we can assist you effectively. If your main request has been resolved, kindly mark this topic as closed.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @lukabp,

By default, WooCommerce does not provide an “Oldest first” option in Appearance → Customize → WooCommerce → Product Catalog → Default product sorting.

You can add this sorting option using a small custom code snippet:

add_filter( 'woocommerce_default_catalog_orderby_options', 'etheme_custom_add_oldest_orderby_option' );
add_filter( 'woocommerce_catalog_orderby', 'etheme_custom_add_oldest_orderby_option' );

function etheme_custom_add_oldest_orderby_option( $options ) {
	$options['date-asc'] = 'Sort by oldest';
	return $options;
}

After adding the code, go to:

Appearance → Customize → WooCommerce → Product Catalog → Default product sorting

and select:

“Sort by oldest”

This will sort products on the Shop and product archive pages from the oldest published products to the newest ones.

We have implemented the solution on your web-site in child-theme/functions.php, so the modification is not lost after theme updates. please, check now.

Theme Settings: https://gyazo.com/2f858105a116a8173c7f0b96d09ed0d1
Frontent example: https://gyazo.com/a08e9a61d2176f4226a323cb480d172d

Also, you can check similar solutions for other sorting types in our replies:
https://www.8theme.com/topic/list-of-woocommerce-products-shorted-as-per-the-date-modified/#post-414825
https://www.8theme.com/topic/having-problem-with-default-sorting-of-the-products/#post-325616

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Nesa,

You have set the shop page as your home page, but on other pages with products, you are using separate widgets to display the products. Each of these widgets has its own settings to show or hide out-of-stock products (https://gyazo.com/a4773ad8faca1cd7109e9b43b14cdfe3). If you require our assistance, could you please provide more details, including screenshots, videos, or URLs, so we can understand your request correctly?

Best regards,
Jack Richardson
The 8Theme’s Team