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Issue with disappearing card details at checkout

This topic has 6 replies, 3 voices, and was last updated 3 days, 18 hours ago ago by Tony Rodriguez

Pites

Participant

September 7, 2026 at 09:30

On Friday, a customer reported an issue with credit card payments, and we verified that it indeed occurs. Credit card payments are rarely used by customers in our country, which made this problem difficult to spot earlier.

Specifically, after selecting credit card payment and entering the card details, the data disappears as soon as the user scrolls or moves the mouse down to proceed with the checkout. Could you please help look into this? We have no idea what might be causing it.

Please, contact administrator
for this information.

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support staff only.

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5 Answers

Jack Richardson

Support staff

September 7, 2026 at 12:02

Hello @Pites,

Could you kindly disable the “Sticky sidebar” setting in your Theme Options under WooCommerce -> Cart/Checkout layout (https://gyazo.com/a0d1005fe69365dda33a77846631f632) and then check the results? If you still require our assistance, please provide us with temporary wp-admin access in the private content.

Best regards,
Jack Richardson
The 8Theme’s Team

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Pites

Participant

September 7, 2026 at 12:17

GERAT, it works.
Is it change anything else after I turn it off ?

#475860 Copied

Jack Richardson

Support staff

September 7, 2026 at 12:27

Hello @Pites,

No, it just disabled the sticky sidebar on your cart/checkout pages.

Kind regards, Jack Richardson
The 8theme’s team

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Pites

Participant

October 23, 2026 at 09:55

Thanks for the support! My topic “Issue with disappearing card details at checkout” has been successfully resolved.

#476498 Copied

Tony Rodriguez

Support staff

October 23, 2026 at 09:55

Dear Pites,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
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Your input makes a real difference.

Topic closed.
The 8Theme Team

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Issue with disappearing card details at checkout

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