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Jack Richardson

Support staff

September 27, 2026 at 13:10

Hello @Eshan Kavinda,

Please note that we have checked the frontend, and all pages were displayed correctly, as shown in our screenshots. This time, we examined the settings on your backend and found that you have the “Coming Soon” template active on your Home page. You can view it here: https://prnt.sc/rsNSzJTtEorX. The original Home page from the demo content is listed in your pages: https://prnt.sc/mkesbR5BR6tV. When opening this page, the content is displayed correctly: https://prnt.sc/wO0I2MFzxgvj. If you make any changes that affect the content removal, please provide us with a video so we can assist you further. At this time, we have tested the modified content and saving actions, and everything is working correctly.

Best Regards,
Jack Richardson
The 8Theme’s Team

#476144 Copied In reply to: Homepage Content Not Showing After Editing

Jack Richardson

Support staff

September 26, 2026 at 15:11

Hello @pckeycallout,

We have tested the issue using both Safari and Chrome browsers, but we were unable to replicate it on our end. You can view the screenshot here: https://prnt.sc/NuU-HPz2Zrjx. Could you please check from another device or browser and share the results with us? Additionally, you may attach a video demonstrating the steps to reproduce the issue on our side.

Best regards,
Jack Richardson
The 8Theme’s Team

#476122 Copied In reply to: XStore Theme – Product Card Layout Flash/Delay on Page Load

Jack Richardson

Support staff

September 26, 2026 at 13:04

Hello @Eshan Kavinda,

We apologize for the delay in responding. We successfully re-imported the Home page on your website and subsequently made some test changes (https://prnt.sc/5aH6Fapt_tU1), which were saved without any issues. You can view the changes here: https://prnt.sc/hhMPBLtVxRmn. At this time we backup the origin version of content. Could you please check the website now or clarify the steps needed to reproduce the issue on our end?

Best regards,
Jack Richardson
The 8Theme’s Team

#476118 Copied In reply to: Homepage Content Not Showing After Editing

Jack Richardson

Support staff

September 24, 2026 at 14:46

Hello @Eshan Kavinda,

We have reviewed the Customizer preview on your Home page, and it correctly displays the header and footer templates (a screenshot is attached in the private content). Concerning the issue of your Home page appearing empty, it seems that during the Demo version installation process, you selected custom content parts and skipped the Home page, or some plugins that were active on your web-site could cause some issues on Home page import process, therefore we kindly ask to have only required plugins active on import process with no 3rd-party ones. However, since you have not made many changes yet, you can re-install your demo content by using the ‘Content Reset’ option during the import. More information can be found at:
https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Alternatively, you can import any content available in the Elementor editor in our XStudio: https://prnt.sc/HrcjDKdXfGNi

If you require our assistance with the re-import process, please confirm that we can proceed with re-installing the demo, as the only issue currently is that the Home page content is empty.

Best Regards,
Jack Richardson
The 8Theme’s Team

Files is visible for topic creator and
support staff only.

#476109 Copied In reply to: Homepage Content Not Showing After Editing

Jack Richardson

Support staff

September 24, 2026 at 06:52

Hello @pckeycallout,

The fragment actions are initiated by the WooCommerce plugin code, and our cart widget simply retrieves the results and displays them in the cart template. If you wish to enhance the loading time, you may contact your hosting provider to optimize your server configuration. Additionally, you can conduct the same test using a default theme, such as Storefront, on your staging website to assess the performance.

Best regards,
Jack Richardson
The 8Theme’s Team

#476099 Copied In reply to: XStore Theme – Cart AJAX Fragment Refresh Causing High PHP-FPM Worker Load

Jack Richardson

Support staff

September 24, 2026 at 06:48

Dear @pckeycallout,

We have conducted tests on the mini-cart using our built-in widget and did not encounter any issues (please refer to the attached video in the private content). During our initial visit to your website, we observed that the mini-cart widget from the plugin was in use. Consequently, we temporarily disabled its display on devices (see the screenshot in the private content) and implemented our built-in widget for testing purposes.

Also, we tested the issue with plugin mini-cart templates and also could not recreate the issue on our side.

We encourage you to conduct a similar test. If you are able to replicate the issue where 2-3 items are added per add-to-cart action, kindly provide us with the steps or a video demonstrating the issue. This will enable us to assist you more effectively in resolving the problem, as we have not been able to replicate it on our end.

Best regards,
Jack Richardson
The 8Theme’s Team

Please contact administrator
for this information.

#476098 Copied In reply to: XStore Theme – Mini Cart Plugin Errors & Cart AJAX Performance Issue

Jack Richardson

Support staff

September 24, 2026 at 06:31

Hello @Mamadou,

Upon investigating the source of the issue, we have identified that it is a common problem on customer websites using a non-English version of the backend language. To resolve this issue, you can navigate to Dashboard -> Settings → General → Site Language: English (we have already set this for your website), and your Elementor editor should now load correctly. Please verify this.

For more information on this issue, you can refer to the following links:
– https://github.com/elementor/elementor/issues/33572
– https://wordpress.org/support/topic/js-error-167/

The primary cause of the issue is that the error occurs every time the editor loads for non-English locales (triggered by onPreviewLoaded → checklist/checklistStartup → checklist/toggle-icon), while it is not reproducible on an English site.

If you need further assistance, please submit your query to Elementor support, as the issue is related to their plugin support. Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme’s Team

#476097 Copied In reply to: Elementor is not saving change and editing

Jack Richardson

Support staff

September 23, 2026 at 16:25

Hello @Joris,

We have reviewed your PDF analytics template and noted that it references issues related to our XStore Core plugin, but these pertain to a previous versions (https://prnt.sc/zncns8c5OpKi). Your current version of the plugin is 5.7.8, whereas the vulnerabilities mentioned are applicable to XStore Core versions 5.3.5 and earlier. Therefore, there are no errors in the version of XStore Core installed on your website. We recommend that you submit your topic to Strato support to ensure they are checking only the latest versions of plugins and themes. This is important as they might otherwise classify our plugin as vulnerable based on past issues that have already been resolved in updates, and the current version has all fixes implemented.

Best Regards,
Jack Richardson
The 8Theme’s Team

Files is visible for topic creator and
support staff only.

#476093 Copied In reply to: Xstore core is flagged as critical and is blocked

Jack Richardson

Support staff

September 23, 2026 at 11:56

Hello @javi_web,

Please, check private content.

Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

#476088 Copied In reply to: Hidding product’s shipment info: weight and dimensions
Jack Richardson

Support staff

September 23, 2026 at 11:55
Hello @luzactual,

Thank you for clarifying the request. If you would like to display the sale percentage in your price section (https://prnt.sc/0-VjbB9ny5wS, https://prnt.sc/XxpIf-J28Qok), you can use the following custom CSS:

.price span.onsale { position: static; background: transparent; color: currentColor; display: inline-block; font-size: inherit; padding: 0 5px 0 0; }

If you do not wish to display such a price, you can use the following custom CSS:

.price span.onsale { display: none; }

Best Regards,
Jack Richardson
The 8Theme’s Team
#476087 Copied In reply to: WooCommerce discount badge icon translation or side-text removal
Jack Richardson

Support staff

September 23, 2026 at 11:24

Hello @pckeycallout,

With all due respect, we are the support team for our products only and provide assistance in accordance with Envato’s privacy policy. As you have mentioned that the issue is related to another plugin, “Mini Cart for WooCommerce,” we kindly request that you submit your inquiries regarding that plugin on its support forum. If you have any questions directly related to our products, please clarify them, and we will review and try to assist you. Thank you for your understanding and for respecting our support rules and policy.

Best regards,
Jack Richardson
The 8Theme’s Team

#476085 Copied In reply to: XStore Theme – Mini Cart Plugin Errors & Cart AJAX Performance Issue

Jack Richardson

Support staff

September 23, 2026 at 11:13

Hello @javi_web,

We hope this message finds you well.

We attempted to log in to your website and also tried accessing it using a VPN. However, we are still encountering restrictions with the following message: “Your access to this site has been temporarily limited by the site owner.”

Best regards,
Jack Richardson
The 8Theme’s Team

Files is visible for topic creator and
support staff only.

#476084 Copied In reply to: Hidding product’s shipment info: weight and dimensions

Jack Richardson

Support staff

September 23, 2026 at 09:52

Hello @luzactual,

Could you kindly attach some screenshots to help us better understand your request? Are you looking to display a sale badge on a single product page or only on products shown in the archive template? If so, there is a setting in the Elementor widgets to show or hide such badges. Please clarify your request with more details so that we can assist you effectively.

Best regards,
Jack Richardson
The 8Theme’s Team

#476079 Copied In reply to: WooCommerce discount badge icon translation or side-text removal

Jack Richardson

Support staff

September 23, 2026 at 06:09

Hello @Joris,

The FTP access you provided appears to be loading an incorrect directory for your wp-staging website. Additionally, the folder with the same name is empty, as shown in this screenshot: https://prnt.sc/vEFIV6HXXrXK. Please verify the FTP access at your earliest convenience. We also kindly request that you set the PHP version to either 8.0 or 8.2 and check if the critical issues persist.

Upon reviewing the vulnerability issues in your dashboard, there is no information regarding the specific errors or code parts causing the vulnerability (https://prnt.sc/roPeBHDAkayt). Please note that our theme and plugin have been inspected using the https://patchstack.com/ service, and any previously mentioned issues (https://prnt.sc/YL9AZ2RvJQwS) have been addressed and included in our updates. We would like to understand how to identify the source of the vulnerabilities in our plugin, or if the source of such vulnerabilities is cached on Strato services. Therefore, we kindly ask you to contact your Strato services and request a refresh of the check or provide us a details of issues they found in our code so we could fix it and release in next update.

Best Regards,
Jack Richardson
The 8Theme’s Team

#476069 Copied In reply to: Xstore core is flagged as critical and is blocked

Jack Richardson

Support staff

September 22, 2026 at 19:28

Hello @Joris,

Thank you for providing us with the correct credentials. Could you please check the recovery link sent to your email? Upon our testing, it appears that the main issue is caused by some of your additional plugins that use the same code modules as we do, leading to conflicts (https://prnt.sc/vtfSdSz2_9or). We believe the plugin “Envo Extra” might be responsible, as we encountered no issues after disabling a few plugins, including this one, on your staging environment and then activating the XStore Core. The primary reason you could not activate our plugin is that it triggered a fatal error due to incompatibility issues. Therefore, we kindly ask you to review the suggested solution on your end and also provide us with temporary correct FTP access in the private content.

Best Regards,
Jack Richardson
The 8Theme’s Team

#476064 Copied In reply to: Xstore core is flagged as critical and is blocked

Jack Richardson

Support staff

September 22, 2026 at 19:12

Hello @Mamadou,

Unfortunately, the wp-admin credentials you provided are incorrect, and we received the following notice:

ERREUR : l’identifiant ou le mot de passe saisi est incorrect. Mot de passe perdu ?

Also, the FTP access you provided is showing us an empty folder -> https://prnt.sc/d-eiDcVgTGza.

Recently, we have encountered issues with the Elementor built-in feature, Atomic Builder, which caused problems when loading the editor. We advised affected customers to disable this feature if they are not using Atomic elements on their website, which resolved the loading issue. More details can be found in our response here: https://www.8theme.com/topic/elementor-not-working-and-required-safe-mode/#post-471230.

Best Regards,
Jack Richardson
The 8Theme’s Team

#476063 Copied In reply to: Elementor is not saving change and editing

Jack Richardson

Support staff

September 22, 2026 at 19:07

Hello @javi_web,

Upon reviewing the code in the WooCommerce plugin, we were unable to locate the filter you used. However, there is another filter, ‘wc_product_enable_dimensions_display’, that you might consider using (https://prnt.sc/UZfSAunObSXu). Please try adding the snippet add_filter('wc_product_enable_dimensions_display', '__return_false'); in place of your current code. If the content continues to be displayed, kindly provide us with temporary wp-admin access and the URL of any product exhibiting this data in the product tabs.

Best regards,
Jack Richardson
The 8Theme’s Team

#476062 Copied In reply to: Hidding product’s shipment info: weight and dimensions

Jack Richardson

Support staff

September 22, 2026 at 13:22

Hello @BSA Technology,

The import page or the page on your Setup Wizard includes filters for the builders with which these demos are created. You can view it here: https://prnt.sc/DvlqIqS4Px4f. Additionally, for demos created with multiple builders, you can select the available builder for the demo you wish to import during the import process: https://prnt.sc/n-LtCTJY69hG. You can find the demo import documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/.

Below, we have also attached a list of all available demos for WPBakery and Elementor builders:

WPBakery:
Niche Market 02
https://xstore.8theme.com/demos/2/niche-market02/

Corporate Studio
https://xstore.8theme.com/demos/2/corporate-studio/

Fashion01
https://xstore.8theme.com/demos/2/fashion01/

Handmade Decor
https://xstore.8theme.com/demos/2/handmade-decor/

IT Service
https://xstore.8theme.com/demos/2/it-service/

Classic
https://xstore.8theme.com/home/

Niche Market
https://xstore.8theme.com/demos/2/niche-market/

Organic01
https://xstore.8theme.com/demos/2/organic01/

Real Estate
https://xstore.8theme.com/demos/2/real-estate/

Niche Market 03
https://xstore.8theme.com/demos/2/niche-market03/

Headphone
https://xstore.8theme.com/demos/2/headphone/

Marseille03
https://xstore.8theme.com/demos/2/marseille03/

Home Decor
https://xstore.8theme.com/demos/2/home-decor/

Electronics
https://xstore.8theme.com/demos/electronics/

Corporate
https://xstore.8theme.com/demos/corporate/

Coffee
https://xstore.8theme.com/demos/2/coffee/

Organic Cosmetics
https://xstore.8theme.com/demos/2/organic-cosmetics/

Eco Transport
https://xstore.8theme.com/demos/2/ecotransport/

Minimalist Outfits
https://xstore.8theme.com/demos/2/minimalist-outfits/

Medical
https://xstore.8theme.com/demos/medical

Fashion
https://xstore.8theme.com/demos/2/fashion/

Artmaxy
https://xstore.8theme.com/demos/2/artmaxy/

Eco Scooter
https://xstore.8theme.com/demos/2/eco-scooter/

Lingerie
https://xstore.8theme.com/demos/2/lingerie/

Babyland01
https://xstore.8theme.com/demos/2/babyland01/

Organic02
https://xstore.8theme.com/demos/2/organic02/

Electron02
https://xstore.8theme.com/demos/2/electron02/

Electron01
https://xstore.8theme.com/demos/2/electron01/

Default RTL
https://xstore.8theme.com/demos/rtl/ar/

Agricultural
https://xstore.8theme.com/demos/2/agricultural/

Marseille02
https://xstore.8theme.com/demos/2/marseille02/

Marseille01
https://xstore.8theme.com/demos/2/marseille01/

Baby-shop
https://xstore.8theme.com/demos/2/baby-shop/

Carwash
https://xstore.8theme.com/demos/2/carwash/

Delivery
https://xstore.8theme.com/demos/2/delivery/

Photographer
https://xstore.8theme.com/demos/2/photographer/

X-Phone
https://xstore.8theme.com/demos/2/x-phone/

Plumbing
https://xstore.8theme.com/demos/2/plumbing/

Designers
https://xstore.8theme.com/demos/2/designers/

Cleaning
https://xstore.8theme.com/demos/2/cleaning/

Furniture2
https://xstore.8theme.com/demos/furniture2/

X-Coming
https://xstore.8theme.com/demos/x-coming/

Interior
https://xstore.8theme.com/demos/interior/

Mobile
https://xstore.8theme.com/demos/mobile/

Spa
https://xstore.8theme.com/demos/spa/

Pizza
https://xstore.8theme.com/demos/pizza/

Typography
https://xstore.8theme.com/demos/typography/

Games
https://xstore.8theme.com/demos/games/

Business
https://xstore.8theme.com/demos/business/

Barbershop
https://xstore.8theme.com/demos/barbershop/

Cocktails
https://xstore.8theme.com/demos/cocktails/

Shoes
https://xstore.8theme.com/demos/shoes/

Tea
https://xstore.8theme.com/demos/tea/

Makeup
https://xstore.8theme.com/demos/makeup/

Books
http://xstore.8theme.com/demos/books/

Bike
https://xstore.8theme.com/demos/bike/

Furniture
https://xstore.8theme.com/demos/furniture/

Minimal
https://xstore.8theme.com/demos/minimal/

Burger
https://xstore.8theme.com/demos/burger/

Landing Watch
https://xstore.8theme.com/demos/landing-watch/

Engineer
https://xstore.8theme.com/demos/engineer/

Hipster
https://xstore.8theme.com/demos/hipster/

Glasses
https://xstore.8theme.com/demos/glasses/

Underwear
https://xstore.8theme.com/demos/underwear/

Dark
https://xstore.8theme.com/demos/dark/

Animals
https://xstore.8theme.com/demos/animals/

Organic
https://xstore.8theme.com/demos/organic/

Jewellery
https://xstore.8theme.com/demos/jewellery/

Gym
https://xstore.8theme.com/demos/gym/

Marketing
https://xstore.8theme.com/demos/marketing/

Wedding
https://xstore.8theme.com/demos/wedding/

Kids
https://xstore.8theme.com/demos/kids/

Sushi
https://xstore.8theme.com/demos/sushi/

Handmade
https://xstore.8theme.com/demos/handmade/

Hosting
https://xstore.8theme.com/demos/hosting/

Language Courses
https://xstore.8theme.com/demos/2/language-courses/

Finances
https://xstore.8theme.com/demos/finances/

Concert
https://xstore.8theme.com/demos/concert/

Flowers
https://xstore.8theme.com/demos/flowers/

Bakery
https://xstore.8theme.com/demos/bakery/

Lawyer
https://xstore.8theme.com/demos/lawyer/

Home Minimal
https://xstore.8theme.com/demos/home-minimal/

Home-boxed
https://xstore.8theme.com/demos/home-boxed/

Default yellow
https://xstore.8theme.com/demos/home-yellow-xstore/

Default red
https://xstore.8theme.com/demos/home-red-default/

Cosmetics
https://xstore.8theme.com/demos/cosmetics/

Drinks
https://xstore.8theme.com/demos/drinks/

Home-banners
https://xstore.8theme.com/demos/home-banners/

Dokan Multivendor Marketplace
https://xstore.8theme.com/demos/2/dokan/store/pacific-health-foods/

MultivendorX (Formerly WC Marketplace)
https://xstore.8theme.com/demos/2/wc-marketplace/vendor/organicplanet/

WCFM Marketplace
https://xstore.8theme.com/demos/2/wcfm-marketplace/store/organic-planet-store/

Coming soon flat
https://xstore.8theme.com/demos/coming-soon-flat/

Coming soon red
https://xstore.8theme.com/demos/coming-soon-red/

Coming soon white
https://xstore.8theme.com/demos/coming-soon-white/

Coming soon black
https://xstore.8theme.com/demos/coming-soon-black/

Great things are coming
https://xstore.8theme.com/demos/2/great-things-are-coming/

Space coming
https://xstore.8theme.com/demos/2/space-coming/

Modern x coming
https://xstore.8theme.com/demos/2/modern-x-coming/

Coming soon xstore
https://xstore.8theme.com/demos/coming-soon-xstore/

Elementor:
Electronics Mega Market
https://xstore.8theme.com/elementor3/electronic-mega-market/

Grocery Mega Market
https://xstore.8theme.com/elementor3/grocery-mega-market/

Niche Market 02
https://xstore.8theme.com/elementor/demos/niche-market02/

Minimal Electronics
https://xstore.8theme.com/elementor/demos/minimal-electronics/

IT Company
https://xstore.8theme.com/elementor3/it-company/

Minimal Tech
https://xstore.8theme.com/elementor3/minimal-tech/

Corporate Studio
https://xstore.8theme.com/elementor3/corporate-studio/

Fashion01
https://xstore.8theme.com/elementor3/fashion01/

Handmade Decor
https://xstore.8theme.com/elementor3/handmade-decor/

IT Service
https://xstore.8theme.com/elementor3/it-service/

Dark Furniture
https://xstore.8theme.com/elementor3/furniture-dark/

Chocolate Boutique
https://xstore.8theme.com/elementor3/chocolate-boutique/

Digital Marketing Agency
https://xstore.8theme.com/elementor3/digital-marketing-agency/

Transportation & Logistics
https://xstore.8theme.com/elementor3/transportation-and-logistics/

Handmade artisans
https://xstore.8theme.com/elementor3/handmade-artisans/

Crypto Mobile App
https://xstore.8theme.com/elementor3/mobile-app/

Organic milk farm
https://xstore.8theme.com/elementor3/organic-milk-farm/

Painting studio
https://xstore.8theme.com/elementor3/painting-studio/

Sunglasses
https://xstore.8theme.com/elementor3/sunglasses/

Perfume
https://xstore.8theme.com/elementor3/perfume/

Purely Handmade
https://xstore.8theme.com/elementor3/purely-handmade/

Plants Store
https://xstore.8theme.com/elementor3/plants-store/

Games Dark
https://xstore.8theme.com/elementor3/games-dark/

Architecture Studio
https://xstore.8theme.com/elementor3/architecture-studio/

Minimal Fashion 02
https://xstore.8theme.com/elementor/demos/minimal-fashion02/

Classic
https://xstore.8theme.com/elementor/

Furniture03
https://xstore.8theme.com/elementor2/furniture3/

Yoga Accessories
https://xstore.8theme.com/elementor3/yoga-accessories/

NFT Crypto Marketplace
https://xstore.8theme.com/elementor2/nft-crypto/

Web Agency
https://xstore.8theme.com/elementor2/web-agency/

Sport
https://xstore.8theme.com/elementor2/sport/

Minimal Fashion 03
https://xstore.8theme.com/elementor/demos/minimal-fashion03/

Industrial Power Tools
https://xstore.8theme.com/elementor2/industrial-power-tools/

SEO agency
https://xstore.8theme.com/elementor2/seo-agency/

Luxury Jewelry
https://xstore.8theme.com/elementor2/luxury-jewelry/

Spices
https://xstore.8theme.com/elementor2/spices/

Kids Toys
https://xstore.8theme.com/elementor2/kids-toys/

Home Decor02
https://xstore.8theme.com/elementor2/home-decor02/

Grocery Market
https://xstore.8theme.com/elementor/demos/grocery-market

Marseille04
https://xstore.8theme.com/elementor2/marseille04/

Hemp & CBD
https://xstore.8theme.com/elementor/demos/hemp-and-cbd/

Beauty & Cosmetics
https://xstore.8theme.com/elementor/demos/beauty-and-cosmetics/

Lifestyle Blog
https://xstore.8theme.com/elementor/demos/lifestyle-blog/

Car Rental
https://xstore.8theme.com/elementor/demos/rental-car/

Car Parts
https://xstore.8theme.com/elementor/demos/car-parts/

Phone Service
https://xstore.8theme.com/elementor/demos/phone-service/

Bookstore
https://xstore.8theme.com/elementor/demos/book-store/

Jewellery Niche Market
https://xstore.8theme.com/elementor/demos/niche-market04/

Niche Market
https://xstore.8theme.com/elementor/demos/niche-market/

Pet Shop
https://xstore.8theme.com/elementor/demos/animals01/

Water Delivery
https://xstore.8theme.com/elementor/demos/water-delivery/

Business 02
https://xstore.8theme.com/elementor/demos/business02/

Green Energy
https://xstore.8theme.com/elementor/demos/ecoenergy/

Sneakers
https://xstore.8theme.com/elementor/demos/sneakers/

Organic01
https://xstore.8theme.com/elementor/demos/organic01/

Minimal Fashion
https://xstore.8theme.com/elementor/demos/minimal-fashion/

Real Estate
https://xstore.8theme.com/elementor/demos/real-estate/

Digital marketing
https://xstore.8theme.com/elementor/demos/digital-marketing/

Niche Market 03
https://xstore.8theme.com/elementor/demos/niche-market03/

Online Courses
https://xstore.8theme.com/elementor/demos/online-courses/

Headphone
https://xstore.8theme.com/elementor/demos/headphone/

Marseille03
https://xstore.8theme.com/elementor/demos/marseille03/

Home Decor
https://xstore.8theme.com/elementor/demos/home-decor/

Electronics
https://xstore.8theme.com/elementor/demos/electronics/

Corporate
https://xstore.8theme.com/elementor/demos/corporate/

Coffee
https://xstore.8theme.com/elementor/demos/coffee/

Organic Cosmetics
https://xstore.8theme.com/elementor/demos/organic-cosmetics/

Eco Transport
https://xstore.8theme.com/elementor/demos/ecotransport/

Under Construction
https://xstore.8theme.com/elementor/demos/under-construction-coming/

Minimalist Outfits
https://xstore.8theme.com/elementor/demos/minimalist-outfits/

Fashion
https://xstore.8theme.com/elementor/demos/fashion/

Eco Scooter
https://xstore.8theme.com/elementor/demos/eco-scooter/

Lingerie
https://xstore.8theme.com/elementor/demos/lingerie/

Babyland01
https://xstore.8theme.com/elementor/demos/babyland01/

Organic02
https://xstore.8theme.com/elementor/demos/organic02/

Medical02
https://xstore.8theme.com/elementor/demos/medical02/

Electron02
https://xstore.8theme.com/elementor/demos/electron02/

Electron01
https://xstore.8theme.com/elementor/demos/electron01/

Marseille02
https://xstore.8theme.com/elementor/demos/marseille02/

Marseille01
https://xstore.8theme.com/elementor/demos/marseille01/

Baby-shop
https://xstore.8theme.com/elementor/demos/baby-shop/

Carwash
http://xstore.8theme.com/elementor/demos/carwash/

Delivery
https://xstore.8theme.com/elementor/demos/delivery/

Plumbing
http://xstore.8theme.com/elementor/demos/plumbing/

Cleaning
https://xstore.8theme.com/elementor/demos/cleaning/

Furniture2
https://xstore.8theme.com/elementor/demos/furniture2/

Interior
https://xstore.8theme.com/elementor/demos/interior/

Mobile
https://xstore.8theme.com/elementor/demos/mobile/

Spa
http://xstore.8theme.com/elementor/demos/spa/

Business
https://xstore.8theme.com/elementor/demos/business/

Barbershop
https://xstore.8theme.com/elementor/demos/barbershop/

Shoes
https://xstore.8theme.com/elementor/demos/shoes/

Books
https://xstore.8theme.com/elementor/demos/books/

Merry Christmas Coming
https://xstore.8theme.com/elementor/demos/christmas-coming/

Bike
https://xstore.8theme.com/elementor/demos/bike/

Furniture
https://xstore.8theme.com/elementor/demos/furniture/

Minimal
https://xstore.8theme.com/elementor/demos/minimal/

Landing Watch
https://xstore.8theme.com/elementor/demos/landing/

Engineer
https://xstore.8theme.com/elementor/demos/engineer/

Hipster
https://xstore.8theme.com/elementor/demos/hipster/

Glasses
https://xstore.8theme.com/elementor/demos/glasses/

Animals
https://xstore.8theme.com/elementor/demos/animals/

Organic
https://xstore.8theme.com/elementor/demos/organic/

Jewellery
https://xstore.8theme.com/elementor/demos/jewellery/

Restaurant
https://xstore.8theme.com/elementor/demos/restaurant/

Wedding
https://xstore.8theme.com/elementor/demos/wedding/

Kids
https://xstore.8theme.com/elementor/demos/kids/

Sushi
https://xstore.8theme.com/elementor/demos/sushi/

Hosting
https://xstore.8theme.com/elementor/demos/hosting/

Finances
https://xstore.8theme.com/elementor/demos/finances/

Flowers
https://xstore.8theme.com/elementor/demos/flowers/

Bakery
https://xstore.8theme.com/elementor/demos/bakery/

Lawyer
https://xstore.8theme.com/elementor/demos/lawyer/

Cosmetics
https://xstore.8theme.com/elementor/demos/cosmetics/

Drinks
https://xstore.8theme.com/elementor/demos/drinks/

Best Regards,
Jack Richardson
The 8Theme’s Team

#476056 Copied In reply to: Elementor full compability theme demo, Edit with Elementor is not showing.

Jack Richardson

Support staff

September 22, 2026 at 06:11

Hello @Joris,

The access credentials are still incorrect. A video has been attached in the private content for your reference. We kindly ask you to respect our support time by ensuring that the credentials are correct before sharing them on our support forum.

Best regards,
Jack Richardson
The 8Theme’s Team

Files is visible for topic creator and
support staff only.

#476047 Copied In reply to: Xstore core is flagged as critical and is blocked
Jack Richardson

Support staff

September 21, 2026 at 12:51
Dear @luzactual,

We have implemented the solution using custom CSS in your Theme Options under Theme Custom CSS -> Global CSS:

.onsale:has(span) { font-size: 0; } .onsale:has(span) span { font-size: .85rem; } .onsale.single-sale:has(span) { font-size: 0; } .onsale.single-sale:has(span) span { font-size: calc(var(--single-sale-zoom-proportion) * 1rem); }

Kindly check it now -> https://prnt.sc/lsVOw5w2Dqbb (shop), https://prnt.sc/40bh1Ep0Xzjn (single product).

Best regards,
Jack Richardson
The 8Theme’s Team
#476043 Copied In reply to: WooCommerce discount badge icon translation or side-text removal
Jack Richardson

Support staff

September 21, 2026 at 06:23

Hello @2347281,

Thank you for providing us with the description of the issue in our plugin and a possible solution. We will consult with our developers to find a more refined solution and will upload an updated archive for download. In the meantime, you are welcome to use your improved version on your website, as we will only be modifying the methods and reviewing other templates and functions related to customer credential permissions.

Best regards,
Jack Richardson
The 8Theme’s Team

#476038 Copied In reply to: Security vulnerability discovered in SalesMax WooCommerce plugin

Jack Richardson

Support staff

September 21, 2026 at 06:09

Hello @Joris,

The credentials you provided are incorrect for login. Please verify the access details and provide us with the correct information so we can investigate the issue. Additionally, we have attached a screenshot of the notices in the private area.

Best regards,
Jack Richardson
The 8Theme’s Team

Files is visible for topic creator and
support staff only.

#476037 Copied In reply to: Xstore core is flagged as critical and is blocked

Jack Richardson

Support staff

September 18, 2026 at 06:41

Hello @azicard,

Please attach the screenshots, as we have verified on our end and everything appears to be functioning correctly (screenshot attached in private content).

Best regards,
Jack Richardson
The 8Theme’s Team

Please contact administrator
for this information.

#476023 Copied In reply to: Home page not rendering correctly after Theme upgrade

Jack Richardson

Support staff

September 17, 2026 at 08:31

Hello @Bas Kling,

Please check now. The ‘Mobile optimization’ setting was enabled on your website, as shown here: https://gyazo.com/bb976c31f4158d4ab94e4e25c62407f2 so we set it to disable state now. Note: Since you have a caching plugin installed on your website, it is recommended to disable this setting.

Best regards,
Jack Richardson
The 8Theme’s Team

#476005 Copied In reply to: Mobile menu not showing, main and second menu are forced on mobile device

Jack Richardson

Support staff

September 16, 2026 at 14:09

Hello @Krzysztof,

Thank you for your confirmation. We are pleased to hear that you have not encountered any additional issues.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

#475994 Copied In reply to: Variable product gallery displays only one image

Jack Richardson

Support staff

September 16, 2026 at 12:39

Hello @Krzysztof,

Could you kindly conduct a final test on your staging website now? We have integrated all the changes into the archive for our upcoming release and uploaded it on your staging web-site. During our testing, we verified that the combinations are functioning correctly.

Best regards,
Jack Richardson
The 8Theme’s Team

#475991 Copied In reply to: Variable product gallery displays only one image

Jack Richardson

Support staff

September 16, 2026 at 11:31

Hello @Krzysztof,

This section is also available in your backend settings: (https://gyazo.com/4232af6d623ff70d7c1a39116fabb4e3). However, if you wish to use the Single Product Builder (Customizer), this section can only be accessed through the Live Theme Options, as the builder section and actions are designed exclusively for Customizer purposes and not for backend settings.

Since you have confirmed that all combinations and variation gallery types are functioning correctly on your website, we will proceed with implementing our improvements in the global archive for the next update release.

Best regards,
Jack Richardson
The 8Theme’s Team

#475989 Copied In reply to: Variable product gallery displays only one image

Jack Richardson

Support staff

September 16, 2026 at 09:50

Hello @Krzysztof,

We kindly ask you to take your time to test and provide us with your feedback, as this archive uploaded on your staging web-site is temporary and changes are not yet included in the official release of our theme. Once your testing confirms the results are correct, we will proceed with integrating the changes into our development version and implement them in our next update. Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

#475987 Copied In reply to: Variable product gallery displays only one image

Jack Richardson

Support staff

September 16, 2026 at 08:16

Hello @Krzysztof,

We kindly request that you review the updated version of our XStore theme and XStore Core plugin, which we have uploaded to your staging website.

Best regards,
Jack Richardson
The 8Theme’s Team

#475983 Copied In reply to: Variable product gallery displays only one image

Jack Richardson

Support staff

September 16, 2026 at 06:27

Hello @Ola,

Could you please verify the credentials on your end first? We are currently unable to log in with the wp-admin access you provided, as it requires additional verification. The message states: “VERIFICATION REQUIRED: Additional verification is required for login. If there is a valid account for the provided login credentials, please check the email address associated with it for a verification link to continue logging in.”

Additionally, the FTP connection details are incorrect. Please check the private content.

We appreciate your respect for our support time, so kindly provide the correct credentials next time.

Best regards,
Jack Richardson
The 8Theme’s Team

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#475982 Copied In reply to: ADDING MULIPLE IMAGES TO PRODUCT BREAKS THE DISPLAY
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