Hello @Pites,

Could you kindly disable the “Sticky sidebar” setting in your Theme Options under WooCommerce -> Cart/Checkout layout (https://gyazo.com/a0d1005fe69365dda33a77846631f632) and then check the results? If you still require our assistance, please provide us with temporary wp-admin access in the private content.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mark,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Rashkoff,

Could you please conduct a test using different devices and browsers, and provide us with a video of your testing? Additionally, we kindly request that you attach the URLs of the products in private content so that we can test the same products on our end. As mentioned earlier, the issue is not replicable on our devices, and we have attached a video of our tests in our previous response.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @nmble,

Thank you for providing the details. Unfortunately, it appears that the issue remains unresolved. One possible reason could be that you have named your “designer” product attribute as “brand” and such “word” is already cached for live brands across the store. In this case, it would be appropriate to either activate the “non-ajax filters” as we suggested in previous communications, or you may create a staging website and provide us with temporary wp-admin and FTP access so that we can examine the issue in detail. We appreciate your understanding and adherence to our support guidelines.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @nmble,

We kindly requested that they temporarily disable the MODs and test the filters, then reactivate the MODs after testing. Currently, we do not understand if the issue is directly related to this MODs configuration. Additionally, we have attached the steps for testing so that the hosting support managers can perform the test quickly while the MODs are inactive on your website. If the issue is found within the MODs settings, they can then examine the filters in detail when the MODs are active. Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Mark,

The price displayed under the product title is shown because the “Price widget” is included in your Single Product Template. This price is displayed for all products.

The price shown below the variation selector, on the other hand, is displayed specifically for variable products and reflects the price of the selected variation. Therefore, this is not a bug or issue with the theme.

If you would like to hide the price range displayed under the product title for variable products, you can use the following custom CSS:

.product-type-variable .et_product-block > .price:has(.amount ~ .amount) {
    display: none;
}

If you would like the sale price to be displayed inline next to the regular price, you can use:

.et_product-block > .price ins,
.woocommerce-variation-price > .price ins {
    display: inline-block;
}

Please also note that the issue with the price occupying the full width is caused by custom CSS snippets added to your website, as shown here: https://gyazo.com/170ea45337a71ac203342bf23d4e04c9.

2. Regarding the WooCommerce code

When the same price applies to all variations, WooCommerce displays the price once above the variation form, directly below the product title. It is not displayed again inside the variation form.

This behavior is controlled by WooCommerce’s default functionality and is not related to the theme settings.

3. Making the slider arrows always visible

If you would like the slider arrows to remain static and always visible, you can use the following custom CSS:

.swiper-entry .swiper-control-top .swiper-custom-left,
.swiper-entry .swiper-control-top .swiper-custom-right {
    opacity: 1 !important;
    visibility: visible !important;
    background: #fff !important;
    border-radius: 50%;
}

Custom CSS: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8theme’s team

Hello @Denise,

We did not make any changes since our latest reply (https://www.8theme.com/topic/getting-one-row-instead-of-four-in-a-flexbox-could-you-help-me/#post-472975). You may want to consult with your other content managers regarding the removal of your content.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @nmble,

We connected to your FTP account and enabled WordPress debug mode on your website, then performed additional tests related to the AJAX product filtering issue.

During testing, we confirmed that the filtering request is being blocked with a 403 Forbidden response:

https://yourweb-site.nz/shop/?et_ajax=true&filter_brand=arcaminis&query_type_brand=or

This type of response is usually generated by a server-side security layer rather than by the theme itself.

Please contact your hosting provider and ask them to check the server security logs, including ModSecurity, WAF/firewall rules, Imunify360, or any other security protection enabled on the server.

They should check which rule is blocking the request above and, if possible, add a targeted exception for legitimate WooCommerce/XStore AJAX filtering requests.

Please ask them to provide the exact reason or security rule ID responsible for the 403 response.

Once you receive their feedback, you can share it with us and we will review it further if needed.

Kind regards, Jack Richardson
The 8theme’s team

Hello @S,

Yes, you can filter your products by brand using the appropriate widget in your sidebar area named “Filter products by brand.” You can view it here: https://gyazo.com/fb124bd7d90217349ef9ad9bce5e5161.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @nmble,

Could you kindly verify the credentials? We have attempted to establish a connection but were unable to do so with the access provided.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @nmble,

After reviewing the issue, we were unable to determine its source. We kindly request that you provide us with temporary FTP access in a private message. As an immediate solution, you may disable the “Ajax filters” setting by navigating to Theme Options -> WooCommerce -> Shop filters, as shown in this link: https://gyazo.com/d4bd31637da369cf08fd7200648d52df.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rashkoff,

Could you kindly attach a video of your testing? We conducted a test on our end, and everything appears to be functioning correctly (a video of our test is attached in the private content). Please note that if you add variable products to your wishlist, these products will not be added to your cart. You must first select the specific variation, which can only be done on the single product page or in the quick view popup of the product.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

We apologize for the delay in responding. The issue with the background is due to the configuration of your Home page style settings in the Elementor editor. You can view the configuration here: https://gyazo.com/86e78eb6ca09875f0d12bb4fa4366378. We have made some changes, which are attached above. Could you please check it now?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

We kindly suggest temporarily disabling the Firewall in your Wordfence settings, as it is currently enabled and may cause issues not only with our XStore patcher but also with other plugins or theme update actions. You can find more details here: https://kinsta.com/blog/curl-error-28/#1-temporarily-disable-your-wordpress-firewall.

We look forward to your feedback on this matter.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Visenco,

Since temporary access has not been provided, we can only assume that the issue may be due to setting a non-global attribute while manually creating ones for the specific product. We have already detailed this in our subsequent reply, which can be found here: https://www.8theme.com/topic/no-images-for-variable-products-after-update-of-theme/#post-473277. Therefore, we kindly request you to review the product data settings. However, if you still require our assistance, we kindly ask you to provide the correct temporary wp-admin access in the private content.

Best Regards,
Jack Richardson
The 8Theme’s Team