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  Hernan Bedoya Velez

  Participant

  September 10, 2026 at 16:24

  Good morning,

  I purchased this plugin and installed it successfully. I performed some tests and then deleted everything to start again in development mode.

  Now, when I try to enter the serial number from my purchase again, I receive a message saying that the serial number has already been used.

  This is for the same domain:
  amadeuserotica.com

  I would greatly appreciate your assistance in resetting or reactivating the license for this domain.

  Kind regards,

  Hernan Bedoya

  #475895 Copied
  1 Answer
  

  Jack Richardson

  Support staff

  September 10, 2026 at 18:03

  Hello @Hernan Bedoya Velez,

  You have access to a licenses panel on your account (https://www.8theme.com/account) on our website. This allows you to deactivate and remove a license, making it available for reactivation. For more details, please refer to our documentation: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

  Best regards,
  Jack Richardson
  The 8Theme’s Team

  #475897 Copied
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