Jack Richardson

Hello,

Is you your issue resolved?

Best regards,
Jack Richardson.

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

Hello,

1. I’ve activated Visual Composer plugin. Please check.

2. I’ve checked a product page and tabs are working there.
Sorry but I don’t see any difference for 2 columns issue. Please show a screenshot.

Best regards,
Jack Richardson.

Hello,

Unfortunately there is no such option. Sorry.
To change text color for mobile menu add this code in custom.css:

@media (max-width: 480px) {.menu > li > a {
  color: #fff !important;
}}

Best regards,
Jack Richardson.

Hello,

We still can’t access your wp dashboard:
http://storage1.static.itmages.com/i/15/0711/h_1436598844_4035749_e2df2dc0b1.png
Please check it with your hosting provider support.

I don’t see any issues on “Terms and Conditions” page:
http://storage1.static.itmages.com/i/15/0711/h_1436598913_2945349_8ecb80ec96.png
Please check it with different browsers and make sure they are up to date.

Best regards,
Jack Richardson.

Hello,

As I see the template is installed on your site. Please clarify your issue and provide us with wp-admin panel credentials in private content.

Best regards,
Jack Richardson.

Hello,

You provided us with empty FTP account. Please give us access to the site files.
Provide us with a direct page link where you’re using Interactive Banners.

You don’t need purchase code for the plugin.
All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Best regards,
Jack Richardson.

Hello,

2. Perhaps you made some changes in style.css file and the icon was changed because there wasn’t such issue on our test site. So please update the theme and check your site after that.
You can download Royal theme on ThemeForest site: http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 (log in to your Envato account).

4. Add this code in custom.css:

.fixed-header-area .menu > li > a {
   color: blue !important;
}

Best regards,
Jack Richardson.

Hello,

As I see the page “Testimonials” shows the content you added in the page editor and not posts:
http://storage1.static.itmages.com/i/15/0711/h_1436595975_4199993_34ed8852e1.png

Please check it once more.

Best regards,
Jack Richardson.

Hello,

You’re using old plugins versions. You need update them. Download the latest plugins versions here https://www.8theme.com/download-plugins/ and overwrite plugins folders via FTP in wp-content/plugins directory.

Best regards,
Jack Richardson.

Hello,

To enable registration you need deactivate maintenance plugin and go to Woocommerce > Settings > Accounts tab > tick “Enable registration on the “My Account” page”. You should check the form being not logged in to wp-admin panel.
Please provide us with FTP credentials to check the issue with pop up form.

Best regards,
Jack Richardson.

Hello,

I’ve placed MasterSlider shortcode in text element instead of using MasterSlider element. Now it’s working. Please clear browser cache and check.

Best regards,
Jack Richardson.

Hello,

You’re welcome.

Best regards,
Jack Richardson.

Hello,

To leave blog page with sidebar and single post page without it you need to edit each blog post and select option “Without sidebar” in Page Layout block > Sidebar position. And you don’t need to change theme settings provided in my previous post.

Best regards,
Jack Richardson.

Hello,

I’m sorry but we don’t provide support for the third party plugins. Regarding the plugin conflict you need to contact plugin developer/support.
As for the sidebar on the registration page you can hide it using the css code in custom.css:

.page-id-409 #sidebar {
display:none !important;
}

Best regards,
Jack Richardson.