Replies by Jack Richardson

Forum Replies Created

Viewing 30 posts - 15,841 through 15,870 (of 17,791 total)

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Jack Richardson

Support staff

July 13, 2015 at 16:35

Hello,

Please provide us with correct WP Dashboard and FTP credentials in private content as we can’t log in with current ones.
Thank you.

Best regards,
Jack Richardson.

#74895 Copied In reply to: “product page” images displaced and content in the “single product page”

Jack Richardson

Support staff

July 13, 2015 at 15:32

Hello,

Please provide us with the link to your site.

Best regards,
Jack Richardson.

#74874 Copied In reply to: Two Paypal Options on checkout

Jack Richardson

Support staff

July 13, 2015 at 15:29

Hello,

Unfortunately there is no such feature in theme shordcodes.

Best regards,
Jack Richardson.

#74870 Copied In reply to: [etheme_featured] fix at particular product category

Jack Richardson

Support staff

July 13, 2015 at 15:19

Hello Peter,

You are welcome. Have a nice day.

Best regards,
Jack Richardson.

#74867 Copied In reply to: Product titles & WooCommerce Product page.

Jack Richardson

Support staff

July 13, 2015 at 15:16

Hello,

Try to disable all third-party plugins and check if search works.

Best regards,
Jack Richardson.

#74864 Copied In reply to: search not working and unsecure

Jack Richardson

Support staff

July 13, 2015 at 13:47

Hello,

You can upload a screenshot, for example, in dropbox service or to your server in the wp-content/uploads directory and provide us with the link.

Best regards,
Jack Richardson.

#74834 Copied In reply to: “product page” images displaced and content in the “single product page”

Jack Richardson

Support staff

July 13, 2015 at 10:47

Hello,

You provided only WP Dashboard credentials but we also need FTP login details. Please provide us with them in private content.
Thank you.

Best regards,
Jack Richardson.

#74793 Copied In reply to: outdated woocommerce files in my theme.

Jack Richardson

Support staff

July 13, 2015 at 10:41

Hello Peter,

Is your problem solved? Can we close this topic?

Best regards,
Jack Richardson.

#74791 Copied In reply to: Product titles & WooCommerce Product page.

Jack Richardson

Support staff

July 13, 2015 at 10:38

Hello,

You are welcome.

Best regards,
Jack Richardson.

#74789 Copied In reply to: Page title conflict with WP SEO

Jack Richardson

Support staff

July 13, 2015 at 10:37

Hello,

Please provide us with WP Dashboard credentials for the staging5 site in private content.

Best regards,
Jack Richardson.

#74788 Copied In reply to: Checkout page address table not aligned

Jack Richardson

Support staff

July 13, 2015 at 10:05

Hello,

Sorry for the delay. Please provide us with the correct WP Dashboard credentials for the admin user, as we can’t log in with the details you provided before.
Thank you.

Best regards,
Jack Richardson.

#74779 Copied In reply to: Sorry, but you do not have the correct permissions to install the Wishlist

Jack Richardson

Support staff

July 13, 2015 at 09:37

Hello,

Yes, you can edit title section to your needs.

Best regards,
Jack Richardson.

#74768 Copied In reply to: Page title conflict with WP SEO

Jack Richardson

Support staff

July 13, 2015 at 09:13

Hello,

Please take our apologies for the delay.
Thank you for provided recommendation regarding the “TwitterOAuth” class checking issue. We will add this solution in the next theme update.

Best regards,
Jack Richardson.

#74762 Copied In reply to: Compatibility Issue with Easy Social Share Buttons for WordPress

Jack Richardson

Support staff

July 13, 2015 at 09:06

Hello,

To disable default testimonials in our theme edit the /wp-content/themes/royal/framework/init.php file in line 44. Comment this line like shown below:
//require_once( trailingslashit(ETHEME_CODE_DIR). 'testimonials/woothemes-testimonials.php' );

After that you can rename the link of your created page to “testimonials”.

Best regards,
Jack Richardson.

#74759 Copied In reply to: Testimonials page

Jack Richardson

Support staff

July 13, 2015 at 07:30

Hello,

Please clarify if you are using third party plugin for social media icons or our theme share buttons.

Best regards,
Jack Richardson.

#74735 Copied In reply to: social icons

Jack Richardson

Support staff

July 13, 2015 at 07:13

Hello,

You are welcome!

Best regards,
Jack Richardson.

#74733 Copied In reply to: Some Checkout page lines displaying incorrectly on mobile phone

Jack Richardson

Support staff

July 11, 2015 at 09:28

Hello,

I’ve updated the plugins and the theme.
Please check mobile menu now.

Best regards,
Jack Richardson.

#74659 Copied In reply to: Mobile Menu – Not Responsive

Jack Richardson

Support staff

July 11, 2015 at 09:22

Hello,

Meanwhile you can use shortcode. We’ll investigate this issue further.

Best regards,
Jack Richardson.

#74658 Copied In reply to: Master Slider Error

Jack Richardson

Support staff

July 11, 2015 at 09:21

Hello,

The issue persists with default WordPress theme too.
Try to disable 3rd-party plugins and update the required plugins https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

#74657 Copied In reply to: Testimonials page

Jack Richardson

Support staff

July 11, 2015 at 09:17

Hello,

I’ve analyzed our theme code and it works without any problems when iThemes Security plugin is deactivated. You need to solve the issue with plugin author/support.

Best regards,
Jack Richardson.

#74656 Copied In reply to: Error in header Section

Jack Richardson

Support staff

July 11, 2015 at 09:10

Hello,

So is your issue resolved?

Best regards,
Jack Richardson.

#74655 Copied In reply to: Checkout page address table not aligned

Jack Richardson

Support staff

July 11, 2015 at 09:08

Hello @atlantamarketing,

Please give us permissions to view all options in WP Dashboard.
Have you changed FTP password? We can’t log in. Please provide us with the correct credentials.
Also check if the error appears with default WordPress theme (Twenty Fifteen for example).

Best regards,
Jack Richardson.

#74654 Copied In reply to: Installation Issues & Fixes (Read First)

Jack Richardson

Support staff

July 11, 2015 at 09:05

Hello,

Please provide us with WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#74653 Copied In reply to: Contact Form 7 no longer working with Legenda

Jack Richardson

Support staff

July 11, 2015 at 09:04

Hello,

There may be lack of memory using our theme and also you have a lot of products that may cause the issue. So please try to increase memory_limit and check filter after that.

Best regards,
Jack Richardson.

#74651 Copied In reply to: listing all products when selecting a category in the backend

Jack Richardson

Support staff

July 11, 2015 at 09:02

Hello,

Translation files were updated in the theme update, so please update the theme and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#74650 Copied In reply to: Translation | Shipping and Handling / Cart

Jack Richardson

Support staff

July 11, 2015 at 09:00

Hello,

Could you please clarify the issue with “WooCommerce Checkout Extra Fields”?
Please show us screenshot of the problem and provide us with FTP and WP Dashboard credentials.

Best regards,
Jack Richardson.

#74649 Copied In reply to: WordPress SEO

Jack Richardson

Support staff

July 11, 2015 at 08:58

Hello,

Go to Theme Options > Single Product Page > Enable slider for gallery images > On.

Best regards,
Jack Richardson.

#74648 Copied In reply to: update theme version 2.2 single product layout eror

Jack Richardson

Support staff

July 11, 2015 at 08:57

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#74647 Copied In reply to: Can't install kid theme version
Jack Richardson

Support staff

July 11, 2015 at 08:56
Hello,

Please add this code in custom.css to reduce the padding between submenu items:

.menu .menu-full-width .nav-sublist-dropdown ul > li.menu-item-has-children .nav-sublist ul li a { padding: 3px 0 !important; }

For breadcrumbs use this code:

.page-heading.bc-type-6 { padding: 10px !important; }

Best regards,
Jack Richardson.
#74646 Copied In reply to: Changing colors of a couple items; Adding dropdown under menu tab
Jack Richardson

Support staff

July 11, 2015 at 08:52

Hello,

Sorry, but I don’t see that section on your Checkout page:
http://storage1.static.itmages.com/i/15/0711/h_1436601008_6037774_12b68b149e.png

To change that text you need edit Woocommerce files in the directory wp-content/plugins/woocommerce/templates/checkout/payment.php (line 30) and the file wp-content/plugins/woocommerce/templates/cart/cart-shipping.php (line 67).

Best regards,
Jack Richardson.

#74645 Copied In reply to: Checkout sidebar shipping details layout.
← 1 2 3 … 528 529 530 … 592 593 594 →

15,841–15,870 of 17,791 posts

Viewing 30 posts - 15,841 through 15,870 (of 17,791 total)

← 1 2 3 … 528 529 530 … 592 593 594 →

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