Replies by Jack Richardson

Forum Replies Created

Viewing 30 posts - 14,971 through 15,000 (of 17,791 total)

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Jack Richardson

Support staff

August 21, 2015 at 07:48

Hello @adierel,

You deleted “woocommerce” folder in wp-content/themes/legenda/ directory. I’ve reuploaded it. Please check Cart page now.

Best regards,
Jack Richardson.

#81457 Copied In reply to: variations disappeard

Jack Richardson

Support staff

August 21, 2015 at 07:44

Hello,

I’ve checked the Checkout page and haven’t seen any issues:
http://storage4.static.itmages.com/i/15/0821/h_1440139267_7576113_a17ac889a2.png

You might have changed some settings in Woocommerce. Please refer to these topics:
https://support.woothemes.com/hc/communities/public/questions/202134537-Sorry-it-seems-that-there-are-no-available-payment-methods-for-your-state-Please-contact-us-if-you-require-assistance-or-wish-to-make-alternate-arrangements-
https://support.woothemes.com/hc/communities/public/questions/201216717-Still-No-available-shipping-methods-
https://wordpress.org/support/topic/plugin-woocommerce-excelling-ecommerce-woocommerce-help-placing-an-order

Best regards,
Jack Richardson.

#81456 Copied In reply to: Cannot Checkout – Error Message
Jack Richardson

Support staff

August 21, 2015 at 07:38
Hello,

I’ve edited the file header.php and added the code <div class="fixed-cart"><?php etheme_top_cart(); ?></div> in line 133 and this code in custom.css:

.fixed-header-area .fixed-cart { position: relative; float: right; }

Now cart is shown in fixed header. Please check.

Please take our apologies but image dimensions can’t be changed on a single product page in theme options as they can be distorted. It can be edited only in the theme files legenda/woocommerce/single-product/product-image.php. Also changes in custom.css need to be made.

Best regards,
Jack Richardson.
#81454 Copied In reply to: WooCommerce questions
Jack Richardson

Support staff

August 21, 2015 at 07:25

Hello,

1. Is the file default-constants.php created by default on a server where you host the site?
There is no such file in our theme. You should contact your hosting provider regarding this query.

2. To display categories on Shop page go to Woocommerce > Settings > Products tab > Display > Shop Page Display > select “Show categories and subcategories”.

Best regards,
Jack Richardson.

#81453 Copied In reply to: Default-Constants.php file

Jack Richardson

Support staff

August 21, 2015 at 07:22

Hello @Mia Maq, @helen,

You should check mail logs why emails can’t be sent from your site. The logs are stored on a server and you should ask your hosting provider to check them.

Best regards,
Jack Richardson.

#81449 Copied In reply to: Order email not send to owner and customer

Jack Richardson

Support staff

August 21, 2015 at 07:19

Hello @sebdicam,

Sorry, but it’s a bit unclear for us.
Are you trying to add an image to dropdown menu for “aito, le film” parent menu item?
As I see you’ve added an image successfully for dropdown menu “BOUTIQUE”.

Best regards,
Jack Richardson.

#81448 Copied In reply to: Installation Issues & Fixes (Read First)

Jack Richardson

Support staff

August 21, 2015 at 07:15

Hello,

Please check the description of our theme update:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your site.

Best regards,
Jack Richardson.

#81446 Copied In reply to: Uncaught TypeError: progressBars.waypoint is not a function

Jack Richardson

Support staff

August 21, 2015 at 07:08

Hello,

Have you deleted the files that are mentioned in the new version description http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png ?
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your site.
If the issue still persists please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#81443 Copied In reply to: Cart area issues!

Jack Richardson

Support staff

August 21, 2015 at 07:05

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#81441 Copied In reply to: After I update the theme, visual composer is not working properly.

Jack Richardson

Support staff

August 21, 2015 at 07:05

Hello,

The slider is working now. Please check the page. I’ve selected “SlideShow-Auto” in “Woocost” slider settings and resaved the slider.

Best regards,
Jack Richardson.

#81440 Copied In reply to: Slider is not working properly after the update.

Jack Richardson

Support staff

August 21, 2015 at 07:00

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#81437 Copied In reply to: Need to remove demo header on shop page

Jack Richardson

Support staff

August 21, 2015 at 06:59

Hello,

Do you mean contact information in the footer?
As I see the content is added in Appearance > Widgets > Footer 1 area.

Best regards,
Jack Richardson.

#81436 Copied In reply to: How do I remove "contact us" from bottom of the page?

Jack Richardson

Support staff

August 21, 2015 at 06:57

Hello @longfit,

Sorry, but Internal Server Error is related to the server configuration and you have to contact your hosting provider to resolve this issue.

Best regards,
Jack Richardson.

#81435 Copied In reply to: INTERNAL SERVER ERROR

Jack Richardson

Support staff

August 20, 2015 at 19:40

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#81395 Copied In reply to: Permalinks doesn't work. Menu links are not working

Jack Richardson

Support staff

August 20, 2015 at 19:30

Hello,

I’ve added variations to the page you provided. Please check it.

Best regards,
Jack Richardson.

#81386 Copied In reply to: How i Add Product Size and Color

Jack Richardson

Support staff

August 20, 2015 at 19:13

Hello,

We’re glad you’ve found the solution.
If there are any questions don’t hesitate to contact us.

Best regards,
Jack Richardson.

#81373 Copied In reply to: SYNTAXERROR: UNEXPECTED TOKEN

Jack Richardson

Support staff

August 20, 2015 at 19:00

Hello,

Some plugin is causing the issue. Please disable all 3rd-party plugins and check VC editor after that.

Best regards,
Jack Richardson.

#81369 Copied In reply to: After I update the theme, visual composer is not working properly.

Jack Richardson

Support staff

August 20, 2015 at 18:42

Hello,

I’ve changed permissions for style.css to 644 and now your site is shown correctly.
Please clear browser cache and check.

Best regards,
Jack Richardson.

#81357 Copied In reply to: Website Partially Loading

Jack Richardson

Support staff

August 20, 2015 at 18:04

Hello,

Do you want to create a page without Visual Composer? If so you need use html editor of the WordPress default text editor.

Best regards,
Jack Richardson.

#81344 Copied In reply to: Visual Composer removal

Jack Richardson

Support staff

August 20, 2015 at 16:21

Hello,

Sorry, but this is Woocommerce configuration https://wordpress.org/support/topic/variation-issue-with-244-still and you should ask them regarding this issue. If you check it with default Twenty Fifteen theme you’ll get the same action.
We can recommend you to create all possible combinations of the variations you have.

Best regards,
Jack Richardson.

#81316 Copied In reply to: Variations Problem

Jack Richardson

Support staff

August 20, 2015 at 16:19

Hello,

We’re glad the issue has been resolved.
Have a nice day.

Best regards,
Jack Richardson.

#81314 Copied In reply to: variation dropdown displaying incorrectly

Jack Richardson

Support staff

August 20, 2015 at 16:18

Hello,

Do you mean search widget in sidebar?
I’ve tested it and it’s working properly. Please describe what problems you’re experiencing with the search widget.

Best regards,
Jack Richardson.

#81313 Copied In reply to: Checkout page

Jack Richardson

Support staff

August 20, 2015 at 15:47

Hello,

I’ve added products to the cart successfully:
http://storage7.static.itmages.com/i/15/0820/h_1440082016_2549357_16cfbc4d14.png
Have you resolved the issue?

Best regards,
Jack Richardson.

#81305 Copied In reply to: ADD TO CART IS NOT WORKING

Jack Richardson

Support staff

August 20, 2015 at 15:33

Hello,

If you use “Recent Posts widget” to show posts you need edit the file wp-content/themes/legenda/framework/widgets.php to hide an author, find the line 368 and comment or remove the code <?php _e('by', ETHEME_DOMAIN) ?> <strong><?php the_author(); ?></strong><br>

Best regards,
Jack Richardson.

#81297 Copied In reply to: Recent posts widget

Jack Richardson

Support staff

August 20, 2015 at 14:30

Hello,

If you want to add color and size filters in sidebar you need add “Woocommerce Layered Nav Filter” widget into “Product page sidebar” area in Appearance > Widgets. The filter widget will only work on Products page, not on single product pages.

Best regards,
Jack Richardson.

#81268 Copied In reply to: How i Add Product Size and Color

Jack Richardson

Support staff

August 20, 2015 at 14:27

Hello @bobvansoest,

We’re glad the issue has been resolved.

Have a nice day.

Best regards,
Jack Richardson.

#81266 Copied In reply to: INTERNAL SERVER ERROR

Jack Richardson

Support staff

August 20, 2015 at 12:37

Hello,

I’ve updated woo.php file, but product will be added to cart and Cart page will show the message that number of that product is limited.

Best regards,
Jack Richardson.

#81244 Copied In reply to: Problems with woocommerce

Jack Richardson

Support staff

August 20, 2015 at 12:08

Hello,

I’ve checked the page in IE 11 and haven’t seen any issues:
http://storage1.static.itmages.com/i/15/0820/h_1440068826_6457016_24db414b08.png

Try to clear browser cache and check again.

Best regards,
Jack Richardson.

#81236 Copied In reply to: Site issue with explorer

Jack Richardson

Support staff

August 20, 2015 at 10:38

Hello,

Sorry, but I don’t see any issues with products slider:
http://storage1.static.itmages.com/i/15/0820/h_1440063468_1950502_9239efa663.png

Unfortunately there is no such option for Revolution Slider.

Best regards,
Jack Richardson.

#81208 Copied In reply to: Product Slider

Jack Richardson

Support staff

August 20, 2015 at 10:19

Hello,

You’re using old theme version which isn’t compatible with the latest Woocommerce version.
Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#81202 Copied In reply to: Website Partially Loading
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14,971–15,000 of 17,791 posts

Viewing 30 posts - 14,971 through 15,000 (of 17,791 total)

← 1 2 3 … 499 500 501 … 592 593 594 →

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