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Website Partially Loading - by Eric Bornhop

This topic has 6 replies, 2 voices, and was last updated 8 years, 8 months ago ago by Jack Richardson

Eric Bornhop

Participant

August 19, 2015 at 16:43

Hi,

Two days ago I updated to 2.9 version of Legenda around 1045 at night. I checked back to verify that everything was working properly and saw no errors. I then continued to edit my website creating a new product post. At some point around 1130 my laptop ran out of charge and died. When i plugged it back in to charge instead of waking up normally it restarted. When it restarted and i had finished editing my post, I saved progress to “preview” the post and thats when i had noticed the site was jumbled like this:

https://www.dropbox.com/s/vfkbxz3qi69xuxb/Screen%20Shot%202015-08-17%20at%2011.55.04%20PM.png?dl=0

I went to bed and woke up the next day and called my hosting (bluehost.com) to see if the could perform a restore. They restored it along with the database to an earlier date and now it loads how it is at its current state. The Home page, Shop, and About only load the header while the blog appears to be functioning perfectly and my contact works fine minus the map loading properly. They tried to restore it to a backup from a month before but things just got worse, so they deactivated my theme and the content returned, telling me that it was a problem with a plugin. So after a few hours of no luck i asked them to return it to a partially working state as described and now it looks like this:

https://www.dropbox.com/s/nu7wx0369pc5gej/Screen%20Shot%202015-08-19%20at%2010.26.43%20AM.png?dl=0

When i log in to the dashboard i see that my media library is full of all my images, my pages appear to be unchanged and all my products are still there. Can you please help me

Please, contact administrator
for this information.

#81026 Copied

5 Answers

Jack Richardson

Support staff

August 19, 2015 at 18:45

Hello,

Please provide us with WP Dashboard credentials.

Thank you.

Best regards,
Jack Richardson.

#81077 Copied

Eric Bornhop

Participant

August 20, 2015 at 01:36

thanks

Please, contact administrator
for this information.

#81138 Copied

Jack Richardson

Support staff

August 20, 2015 at 10:19

Hello,

You’re using old theme version which isn’t compatible with the latest Woocommerce version.
Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#81202 Copied

Eric Bornhop

Participant

August 20, 2015 at 16:53

Hey Jack,

I really appreciate your help so far. Ive backed up my website, deleted the woocommerce folder, uploaded the new theme package and installed all necessary plugin updates. I am still experiencing a jumbled appearance as described before.

here is a current screen shot from my websites appearance

https://www.dropbox.com/s/mjk135pmejmb1tu/Screen%20Shot%202015-08-20%20at%2010.50.07%20AM.png?dl=0
https://www.dropbox.com/s/js8kf396qpsei4l/Screen%20Shot%202015-08-20%20at%2010.50.20%20AM.png?dl=0

Please advise
Cheers

#81326 Copied

Jack Richardson

Support staff

August 20, 2015 at 18:42

Hello,

I’ve changed permissions for style.css to 644 and now your site is shown correctly.
Please clear browser cache and check.

Best regards,
Jack Richardson.

#81357 Copied
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