Variations disappeard - by adierel - on WordPress WooCommerce support

This topic has 25 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

  • Avatar: adierel
    adierel
    Participant
    August 12, 2015 at 12:36

    Hi!
    I have been using legenda for some months now. all of a sudden all the variations have disappeared.
    http://screencast.com/t/FMRyXJmdfQ
    I have not updated the theme since May and everything was ok up to yesterday. Today I have updated the theme and thought that it would fix things but it didn’t. Wp + Woocommerce are in the latest version

    please help me out this is urgent

    thanks!
    Adi

    Please, contact administrator
    for this information.
    24 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    August 12, 2015 at 14:27

    Hello,

    Please delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload it from a new theme package that you downloaded.

    Regards,
    Eva Kemp.

    Avatar: adierel
    adierel
    Participant
    August 12, 2015 at 18:13

    hey eva
    I did this but nothing has changed
    I also have other issues due to the update of the theme:
    1. some of my translation disappeared in the single product page (the “sizing chart” and the “choose an option”) are in english and not Hebrew
    2. in the cart page, all the layout is wrong, in need it to be like before: the list of items takes 2/3 of the layout and is on the left side and the other 1/3 (the right side) is a “box” with all the sum + shipping (cart totals)

    please help:(

    Avatar: ktsai
    Kevin
    Participant
    August 12, 2015 at 19:45

    Hi,

    I’m having the same problem with variations not showing up. I deleted the “woocommerce” folder and uploaded the new one from Legenda v2.8.1 but it didn’t work.

    Hopefully there’s a solution to this soon!

    Kevin

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    August 13, 2015 at 08:58

    Hello @adierel,

    As I see the text is translated:
    http://storage1.static.itmages.com/i/15/0813/h_1439452598_4104233_91bd8392a6.png

    May we reupload the theme files?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    August 13, 2015 at 08:59

    Hello @Kevin,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: ktsai
    Kevin
    Participant
    August 13, 2015 at 16:25

    Hi Eva,

    Credentials provided in Private Content.

    Please, contact administrator
    for this information.
    Avatar: adierel
    adierel
    Participant
    August 13, 2015 at 19:22

    HEY Eva,
    yes you may upload the theme files will this fix the 2 issues:
    1. the variations disappearance
    2. the cart layout page?

    thanks!
    Adierel

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 07:59

    Dear clients,

    As we haven’t produced new theme version yet which will be compatible with the latest version of Woocommerce plugin, we recommend you to revert back to old Woocommerce version until theme update is released. It will be updated within a week.

    Please take our apologies for inconveniences.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: adierel
    adierel
    Participant
    August 14, 2015 at 10:12

    great thanks!

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 10:14

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: ktsai
    Kevin
    Participant
    August 17, 2015 at 15:24

    Hello,

    I have updated to Legenda v2.9 but my variations still do not show up. Please advise.

    Thanks,
    Kevin

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 15:29

    Hello @Kevin,

    Please check the description of our theme update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
    You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.

    Best regards,
    Jack Richardson.

    Avatar: adierel
    adierel
    Participant
    August 19, 2015 at 21:47

    Hello again!
    ok so everything was fine for a number of days, but now have these issues:
    1. the add to cart button disappeared from a single product page.
    2. And also the products picture is gone.
    3. Also for some reason the site is very slow all of a sudden (talked to my host and all is fine on their and.
    please see: http://screencast.com/t/Z8GRvq8sWOnV

    please help.

    Thanks
    Adierel

    Please, contact administrator
    for this information.
    Avatar: adierel
    adierel
    Participant
    August 20, 2015 at 07:05

    hey guys,
    So this is where I am right now, I had read this post: https://www.8theme.com/topic/missing-buy-button-and-images-on-product-pages/
    and did the same. It fixed the issues with the add to cart + picture of single product. But the cart page is all messed up again. T tried to upgrade and then downgraded the woo version to less then 2.4 and that didn’t fix the issue. here’s a link to the cart page: https://www.chuchick.com/cart/
    and my home slider disappeared after updating the plugins.

    Help please,
    thanks!
    Adi

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2015 at 10:16

    Hello @adierel,

    Could you please clarify with details what is wrong with Cart page? Regarding the slider you need update the plugin to 5.0.4.1 version https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: adierel
    adierel
    Participant
    August 20, 2015 at 19:37

    hi!
    ok so I got the slider fixed
    the cart page should look like on the demo
    https://www.8theme.com/demo/legenda/cart/
    like I said i had tried to update and downgrade woo versions (2.3.13)
    but nothing helped

    feel free to make changes:) to solve this issue.

    thanks!

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 21, 2015 at 07:48

    Hello @adierel,

    You deleted “woocommerce” folder in wp-content/themes/legenda/ directory. I’ve reuploaded it. Please check Cart page now.

    Best regards,
    Jack Richardson.

    Avatar: adierel
    adierel
    Participant
    August 21, 2015 at 13:01

    Hello again,
    yes that fixed the issue but the variations disappeared again: http://screencast.com/t/DvscMnX8TU

    please help
    thanks!
    Adi

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 21, 2015 at 13:38

    Hello,

    Please try to create all combinations with your variations. Also refer to this article:
    https://woocommerce.wordpress.com/2015/07/13/improving-the-variations-interface-in-2-4/

    Best regards,
    Jack Richardson.

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