Forum Replies Created

Viewing 30 posts - 11,731 through 11,760 (of 16,207 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 07:50

    Hello,

    Please confirm you created back up of your files and database and we’ll update the theme for you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 07:48

    Hello,

    Please specify what errors you’re talking about.
    I don’t see any on single product pages.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 07:45

    Hello,

    Please show us a screenshot of the issue for better understanding.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 07:43

    Hello,

    Did you contact your hosting provider?
    Please ask them to investigate this problem as I mentioned in the previous post.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 07:41

    Hello,

    Unfortunately there is no option to show popup window only on certain pages.
    To enable VC editor in Static Blocks, go to WP Dashboard > Visual Composer > General Settings > Content Types and tick “Static Blocks”.
    The option “open popup on enter” allows popup window to appear every time your site is visited.
    The option “enable promo popup” allows to show or hide “Newsletter” link in the top bar.

    To change popup background use this code in Theme Options > Custom CSS > Global Custom CSS:

    .white-popup-block {
        background: white;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 07:34

    Hello,

    Please specify what difficulties you’re experiencing.
    Also I’ve added this code in Global Custom CSS so the drop down menu is working fine now:

    .menu .nav-sublist-dropdown {
       top: 54px;
    }

    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 07:30

    Hello,

    The problem may be caused to ModSecurity or files permissions on your server.
    You should check it with hosting provider.
    Also refer to this article:
    http://stackoverflow.com/questions/21335557/ajax-error-parsererror-in-wordpress

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 07:27

    Hello,

    You need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product” in line 1918), to change links you need edit the code, for example for Twitter <a href="https://twitter.com/share?url='.$permalink.'&text='.$post_title.'" class="'.$tooltip_class.'" title="'.__('Twitter', ETHEME_DOMAIN).'" target="_blank"> and replace https://twitter.com/share?url='.$permalink.'&text='.$post_title.' with a link to your Twitter account.

    To add icons to other page you can use shortcode [share].

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 07:25

    Hello,

    You need ask your hosting provider to increase PHP Max Input Vars value to 5000.
    After that try to save menu items.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 06:55

    Hello,

    You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/classico/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    So you can hide this message or you can fix it by editing the files in wp-content/themes/classico/woocommerce directory and change the version to the current Woocommerce version that you’re using.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 06:52

    Hello,

    1./2. Did you translate Woocommerce plugin?
    Please refer to documentation:
    https://docs.woothemes.com/document/woocommerce-localization/ (6. Translating with PoEdit)

    3. You need edit the file wp-content/themes/legenda/header.php (starting from line 173) and add your code.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 06:43

    Hello,

    This requires additional customization which is beyond our basic support scope.
    If you have necessary knowledge you need edit the file header.php and customize it to your needs.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 06:39

    Hello,

    Please add this code in custom.css file:

    tr.tax-rate.tax-rate-ca-bc-pst-7-2 td {
        text-align: right !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2015 at 06:30

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 23:48

    Hello,

    As I see some files/folders in home directory of your site have “root” owner and incorrect permissions so it may occur problems with site displaying. In this case you need to contact your hosting provider support to fix the issue with files owner and permissions.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 18:35

    Hello,

    You can download the latest theme version here http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 (you need to be logged in with your envato account).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 17:58

    Hello,

    Please clear browser cache and check the site now. Icons are shown:
    http://storage7.static.itmages.com/i/15/1008/h_1444323486_5876678_04a5d4535f.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 16:00

    Hello,

    As I see your site is displaying blank page. It may be caused by your customizations in the wp-content/themes/royal/functions.php file. You can also turn on debug mode by changing line 81 to define('WP_DEBUG', true); in the wp-config.php file to see all errors on your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 15:59

    Hello,

    You need to delete the folder “cache” itself in the directory wp-content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 14:55

    Hello,

    As I see your cache plugin is still active and it occurs difficulties to make any changes while cache is active. So please deactivate it and delete cache folder in wp-content directory on your server. After that notify us to continue investigation.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 14:29

    Hello,

    There was the problem with menu cache in the theme. We’ve disabled it in your child theme. Now the menu is working fine. Please check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 14:05

    Hello,

    We are working on your query.
    We’ll let you know as soon as possible.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 14:01

    Hello,

    You can translate “Your Order” string in the wp-content/themes/legenda/woocommerce/checkout/form-checkout-quick.php file in line 67, “Shipping and Handling” in the wp-content/themes/legenda/woocommerce/cart/cart-shipping.php file in line 22 and “Cart Subtotal” in the wp-content/themes/legenda/woocommerce/checkout/review-order.php file in line 50.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 13:37

    Hello,

    You have PHP Max Input Vars value set to 1000, ask your hosting provider to set it to 5000. You can see it in Woocommerce > System Status:
    http://storage2.static.itmages.com/i/15/1008/h_1444307736_8976641_1f040bbcf7.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 12:23

    Hello,

    Please read our documentation how to create footer correctly:
    https://www.8theme.com/demo/docs/royal/#!/9_footer

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 11:08

    Hello,

    Please take our apologies for the delay.
    Our theme is based on bootstrap but it doesn’t use all of bootstrap elements and features. As you can see our demo buttons have no dropdown options by default. If you want to create buttons with dropdown you need to make the following customization:
    1. Add the code in the wp-content/themes/royal/framework/theme-functions.php file in line 44:
    wp_enqueue_script('bootstrap', get_template_directory_uri().'/js/bootstrap.min.js');

    2. Upload bootstrap.min.js file from bootstrap archive to the wp-content/themes/royal/js folder.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 10:51

    Hello,

    Please clarify the issue with more details.
    Are unable to add menu items?
    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 10:24

    Hello,

    I’ve just checked your site and footer is shown when Post Grid is present:
    http://storage2.static.itmages.com/i/15/1008/h_1444296212_8024016_0d494cc183.png

    Please clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 09:05

    Hello,

    Please use this code:

    .carousel {
       height: 500px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 08:59

    Hello,

    You have to translate this text in wp-content/themes/royal/woocommerce/loop/no-products-found.php (line 16).

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 11,731 through 11,760 (of 16,207 total)
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