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Issue with recent order in my account page

This topic has 8 replies, 4 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

john

Participant

October 7, 2015 at 23:56

all the site works fine, by the way, it’s a amazing platform. Congrats.
so, when i finish the buying with woocommerce plugin, goes to the gateway and redirect to my website again. at this moment it all ok. the issue is when i click in “my account link” the site returns the php fatal error.

Fatal error: Call to a member function populate() on a non-object in /home/storage/a/35/b5/aquahouseonline1/public_html/wp-content/themes/royal/woocommerce/myaccount/my-orders.php on line 44

can you help me to make a solution for this…

thanks a lot

Please, contact administrator
for this information.

#92394 Copied Theme version: 1.8 WooCommerce version: 4.3.1

7 Answers

Stan Russell

Participant

October 8, 2015 at 07:33

Hello john,

please provide us with admin and FTP credentials for your site in private content and we will check this issue.

Regards,
Stan Russell.

#92409 Copied

Eva Kemp

Support staff

October 8, 2015 at 08:03

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#92418 Copied

john

Participant

October 8, 2015 at 13:54

Hello, this the ftp and the admin credentials

Please, contact administrator
for this information.

#92526 Copied

Eva Kemp

Support staff

October 8, 2015 at 13:56

Hello,

Please refer to my previous reply in the topic https://www.8theme.com/topic/issue-with-recent-order-in-my-account-page/#post-92418 .
Update the theme as described in my reply and check My Account page after that.

Regards,
Eva Kemp.

#92527 Copied

john

Participant

October 8, 2015 at 18:24

but where i find the update version of my theme? i just see the plugins

#92595 Copied

john

Participant

October 8, 2015 at 18:33

i deleted the old folder Royal and place the new one and didn’t work

#92596 Copied

Jack Richardson

Support staff

October 8, 2015 at 18:35

Hello,

You can download the latest theme version here http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 (you need to be logged in with your envato account).

Best regards,
Jack Richardson.

#92598 Copied
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