Missing Icons - by sukhy2001 - on WordPress WooCommerce support

This topic has 24 replies, 4 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: sukhy2001
    sukhy2001
    Participant
    October 5, 2015 at 20:47

    Hi

    Icons off the site have disappeared, all the arrow and social media icons are no longer there. I did reinstall the theme but no luck, then I deactivated W3 Total Cache and icons come back. So, I believe I have to disable or enable something within the W3 Total Cache or am I on the wrong path. Thanks for your help

    Suk

    Please, contact administrator
    for this information.
    23 Answers
    Avatar: stan
    Stan Russell
    Participant
    October 6, 2015 at 08:48

    Hello sukhy2001,

    unfortunately W3 Total Cache plugin is not officially supported by our theme. If you have problems on your site while plugin is enabled, we recommend you to disable it.

    Regards,
    Stan Russell.

    Avatar: sukhy2001
    sukhy2001
    Participant
    October 6, 2015 at 12:02

    HI

    I can’t disable it otherwise it will slow the site down also within 24 hours of disabling it the database cache will exceed its daily limit (150000) So I don’t have a much of an option.

    Thanks
    Suk

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 12:26

    Hello,

    Try to add this code in .htaccess file for your site:

    <IfModule mod_headers.c>
       Header set Access-Control-Allow-Origin "*"
    </IfModule>

    and check icons after that.

    Best regards,
    Jack Richardson.

    Avatar: sukhy2001
    sukhy2001
    Participant
    October 6, 2015 at 14:23

    hey

    Still the same, nothing changed with the code added.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 14:27

    Hello,

    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: sukhy2001
    sukhy2001
    Participant
    October 7, 2015 at 13:38

    Info Private Content

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 7, 2015 at 14:10

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: sukhy2001
    sukhy2001
    Participant
    October 7, 2015 at 14:34

    should be good now

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 7, 2015 at 15:16

    Hello,

    Please specify what directory your site files are located it.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: sukhy2001
    sukhy2001
    Participant
    October 7, 2015 at 15:18

    the directory is /public_html/srbox

    Regards

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 14:05

    Hello,

    We are working on your query.
    We’ll let you know as soon as possible.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 14:55

    Hello,

    As I see your cache plugin is still active and it occurs difficulties to make any changes while cache is active. So please deactivate it and delete cache folder in wp-content directory on your server. After that notify us to continue investigation.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: sukhy2001
    sukhy2001
    Participant
    October 8, 2015 at 15:23

    HI

    I have deactivated the cache plug-in. Which folders do you need me to delete as there are 5 folders within wp-content/ cache

    Suk

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 15:59

    Hello,

    You need to delete the folder “cache” itself in the directory wp-content.

    Best regards,
    Jack Richardson.

    Avatar: sukhy2001
    sukhy2001
    Participant
    October 8, 2015 at 16:35

    Files have been deleted.

    Suk

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2015 at 17:58

    Hello,

    Please clear browser cache and check the site now. Icons are shown:
    http://storage7.static.itmages.com/i/15/1008/h_1444323486_5876678_04a5d4535f.png

    Best regards,
    Jack Richardson.

    Avatar: sukhy2001
    sukhy2001
    Participant
    October 8, 2015 at 20:59

    Thats great thanks

    Can I enable the cache plug-in

    Thanks
    Suk

    Avatar: stan
    Stan Russell
    Participant
    October 9, 2015 at 07:19

    Hello sukhy2001,

    you may enable caching plugin and check your site.

    Regards,
    Stan Russell.

    Avatar: sukhy2001
    sukhy2001
    Participant
    October 10, 2015 at 03:28

    hi

    Less the 24 hours of enabling the cache plugin the icons have gone missing again. Is there anything in the plugin that can be disabled or something.

    Regards
    Suk

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