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Topic: Missing Icons

Tagged: missing icons

sukhy2001

Participant

October 5, 2015 8:47 pm

Hi

Icons off the site have disappeared, all the arrow and social media icons are no longer there. I did reinstall the theme but no luck, then I deactivated W3 Total Cache and icons come back. So, I believe I have to disable or enable something within the W3 Total Cache or am I on the wrong path. Thanks for your help

Suk
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Theme version: WooPress

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Stan Russell

Participant

October 6, 2015 8:48 am

Hello sukhy2001,

unfortunately W3 Total Cache plugin is not officially supported by our theme. If you have problems on your site while plugin is enabled, we recommend you to disable it.

Regards,
Stan Russell.

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sukhy2001

Participant

October 6, 2015 12:02 pm

HI

I can’t disable it otherwise it will slow the site down also within 24 hours of disabling it the database cache will exceed its daily limit (150000) So I don’t have a much of an option.

Thanks
Suk

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Jack Richardson

Support staff

October 6, 2015 12:26 pm
Hello,

Try to add this code in .htaccess file for your site:

<IfModule mod_headers.c> Header set Access-Control-Allow-Origin "*" </IfModule>

and check icons after that.

Best regards,
Jack Richardson.
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sukhy2001

Participant

October 6, 2015 2:23 pm

hey

Still the same, nothing changed with the code added.

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Jack Richardson

Support staff

October 6, 2015 2:27 pm

Hello,

Please provide us with FTP credentials.

Best regards,
Jack Richardson.

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sukhy2001

Participant

October 7, 2015 1:38 pm

Info Private Content

Thanks
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Eva Kemp

Support staff

October 7, 2015 2:10 pm

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

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sukhy2001

Participant

October 7, 2015 2:34 pm

should be good now

Thanks

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Jack Richardson

Support staff

October 7, 2015 3:16 pm

Hello,

Please specify what directory your site files are located it.

Thank you.

Best regards,
Jack Richardson.

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sukhy2001

Participant

October 7, 2015 3:18 pm

the directory is /public_html/srbox

Regards

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Jack Richardson

Support staff

October 8, 2015 2:05 pm

Hello,

We are working on your query.
We’ll let you know as soon as possible.
Thank you.

Best regards,
Jack Richardson.

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Jack Richardson

Support staff

October 8, 2015 2:55 pm

Hello,

As I see your cache plugin is still active and it occurs difficulties to make any changes while cache is active. So please deactivate it and delete cache folder in wp-content directory on your server. After that notify us to continue investigation.
Thank you.

Best regards,
Jack Richardson.

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sukhy2001

Participant

October 8, 2015 3:23 pm

HI

I have deactivated the cache plug-in. Which folders do you need me to delete as there are 5 folders within wp-content/ cache

Suk

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Jack Richardson

Support staff

October 8, 2015 3:59 pm

Hello,

You need to delete the folder “cache” itself in the directory wp-content.

Best regards,
Jack Richardson.

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sukhy2001

Participant

October 8, 2015 4:35 pm

Files have been deleted.

Suk

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Jack Richardson

Support staff

October 8, 2015 5:58 pm

Hello,

Please clear browser cache and check the site now. Icons are shown:
http://storage7.static.itmages.com/i/15/1008/h_1444323486_5876678_04a5d4535f.png

Best regards,
Jack Richardson.

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sukhy2001

Participant

October 8, 2015 8:59 pm

Thats great thanks

Can I enable the cache plug-in

Thanks
Suk

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Stan Russell

Participant

October 9, 2015 7:19 am

Hello sukhy2001,

you may enable caching plugin and check your site.

Regards,
Stan Russell.

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sukhy2001

Participant

October 10, 2015 3:28 am

hi

Less the 24 hours of enabling the cache plugin the icons have gone missing again. Is there anything in the plugin that can be disabled or something.

Regards
Suk

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Topic: Missing Icons

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