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Menu doesn't update - by Bambool2015

This topic has 19 replies, 4 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

Bambool2015

Participant

October 1, 2015 at 18:27

My menu is not updating, just the demo one is shwoing. The fixed header has my new menu AND the demo one. Help! thank you 🙂

Please, contact administrator
for this information.

#90842 Copied

18 Answers

Eva Kemp

Support staff

October 1, 2015 at 19:03

Hello,

Go to Appearance > Menus > Manage Locations tab and set your menu in “Main menu (left, default)” field.

Regards,
Eva Kemp.

#90863 Copied

Bambool2015

Participant

October 1, 2015 at 19:12

Hi – I did that and I reinstalled the theme and cleared cache but it’s still demo manu. I don’t know what the problem is. thx!

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Eva Kemp

Support staff

October 1, 2015 at 19:25

Hello,

Please provide us with correct wp-admin panel credentials.

Thank you.
Regards,
Eva Kemp.

#90874 Copied

Bambool2015

Participant

October 1, 2015 at 19:30

here is the website info:

Please, contact administrator
for this information.

#90875 Copied

Jack Richardson

Support staff

October 2, 2015 at 11:20

Hello,

Have you made any changes in the theme files?
Please provide us with FTP credentials.

Thank you.
Best regards,
Jack Richardson.

#91001 Copied

Bambool2015

Participant

October 2, 2015 at 16:31

Hi – no I haven’t changed much at all because I just installed it, just some CSS (which I removed and tested but still no menu change). I did try reinstalling theme too.

Please, contact administrator
for this information.

#91098 Copied

Jack Richardson

Support staff

October 6, 2015 at 14:00

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#91767 Copied

Bambool2015

Participant

October 7, 2015 at 19:45

Sorry, correct ones below

Please, contact administrator
for this information.

#92353 Copied

Jack Richardson

Support staff

October 8, 2015 at 14:29

Hello,

There was the problem with menu cache in the theme. We’ve disabled it in your child theme. Now the menu is working fine. Please check your site.

Best regards,
Jack Richardson.

#92545 Copied

Bambool2015

Participant

October 8, 2015 at 23:53

Hi Jack,
Yes that fixed the menu, but now when I go to the dashboard I get this error:

This webpage has a redirect loop

ERR_TOO_MANY_REDIRECTS

Thanks

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Bambool2015

Participant

October 9, 2015 at 00:03

I disabled the plugin Ultimate_VC_Addons and it works again. Do I need that plugin?

#92636 Copied

Eva Kemp

Support staff

October 9, 2015 at 08:12

Hello,

This plugin just adds additional elements to Visual Composer editor.
If you don’t need them you can disable the plugin.

Regards,
Eva Kemp.

#92698 Copied

Stan Russell

Participant

October 9, 2015 at 08:14

Hello Bambool2015,

you may update ‘Ultimate Addons for VC’ plugin to latest version, activate it and check your site, if you want.
You can download it here: http://www.8theme.com/download-plugins/

Regards,
Stan Russell.

#92700 Copied

Bambool2015

Participant

December 15, 2015 at 22:01

Hi – I am having the same menu problem on a new site (yes it is paid for another license, purchased code is sent privately). An old cached menu is on mobile. Can you please tell me how to fix since you didn’t specify before. Thank you!

Please, contact administrator
for this information.

#104451 Copied

Jack Richardson

Support staff

December 16, 2015 at 14:51

Hello @Bambool2015,

Please provide us with WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

#104573 Copied

Bambool2015

Participant

December 16, 2015 at 16:25

Great thanks.

Also, I am having an issue with my products – I can’t get one of my products set up correctly for each variation. I keep receiving a “Sorry, this product is unavailable. Please choose a different combination.” http://postwraps.diyhomecenter.com/product/flat-postwraps/ But my other 2 products are fine. Do you want me to put this request under a new topic?

Please, contact administrator
for this information.

#104613 Copied

Bambool2015

Participant

December 18, 2015 at 06:10

I fixed my products, so all is okay there. However, I really need my menu fixed still.
Thank you

#104897 Copied

Eva Kemp

Support staff

December 18, 2015 at 12:23

Hello,

We’ve fixed the problem with mobile menu. Please check it now.

Regards,
Eva Kemp.

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