Jack Richardson

Hello @Keira_girl,

Thank you for providing detailed information about your request and granting the necessary access. We have implemented a fix on your website by adding the following PHP snippet to your snippets plugin:

add_filter('etheme_elementor_menu_item_arrow_click', '__return_true');

Please clear your browser cache and check the website again. The submenus in the mobile menu should now open when clicking on the arrows.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rohsel,

Thank you very much for your kind words and positive feedback.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @MKT,

To display the payment buttons on the checkout page built with the XStore Elementor widget, please add the “WooCommerce Hook” widget to your checkout page (https://prnt.sc/v8yqw85Lnm7Q), as the plugin uses specific hooks to render these buttons. The frontend should then display the payment options as shown here: https://prnt.sc/uAGcqxzqnywz.

If you require our assistance, please provide us with the correct temporary wp-admin access in the private content section.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rohsel,

Please check now.

The issue occurred because the “Hide categories with all hidden products” option was enabled under “Theme Options → WooCommerce → Shop section” (https://prnt.sc/XK1utCWZhTRn). We have disabled this option, and the product categories are now correctly displayed on your shop page.

Regarding the issue with product hovers, the XStore Archive Products template was enabled for all product archives, but the Shop page was added to the exclude list in template conditions (https://prnt.sc/mi9HZD6-kiyK). As a result, the Shop page layout differed from the category archive layouts.

We have removed the Shop page from the exclusion conditions in your Archive template settings, and the Shop page layout is now consistent with the other product archives (https://prnt.sc/z5GXxRXJqgyc).

For more information about the Archive Products template, please refer to the documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Doodles,

At the moment, your header design has been modified (https://prnt.sc/J_HknnbTSSNj), and we were therefore unable to locate the mobile menu widget in its content. Could you please recreate the issue so that we can assist you further?

Additionally, we have already implemented the solution provided in the following reply: https://www.8theme.com/topic/mobile-menu-subcategories-not-opening-after-update-2/#post-468332

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Quintus,

Clearing files and data may be necessary in certain situations to ensure that your website’s design and functionality remain up to date and operate correctly.

We have already regenerated the Elementor cache on your website, so the design should now display properly. Please check and confirm.

For more information, please visit: https://elementor.com/help/regenerate-css-data/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Quintus,

Thank you for your message. We are glad to hear that the current product layout works well for you. As we previously mentioned the PRO Elements plugin has most of Elementor PRO features so you will not lose anything with Elementor PRO disabled and PRO Elements active.

If you notice any unexpected changes after disabling it, please let us know and we will be happy to assist you further.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Quintus,

We have installed the ACF plugin and created two custom fields: https://prnt.sc/BrfAMUFORgDH

In the backend of several products, we have set the following content:
– https://prnt.sc/51tDu7kS8xRf – first product
– https://prnt.sc/-vQk2iIomnP5 – another product

In the Single Product Builder, we added the following widget:
– https://prnt.sc/YJwYFlRrgn6e
– https://prnt.sc/KQu9Xq-Dtfkj

Example products:
– https://www.thekaroodeli.co.za/product/karoo-lamb-rib/
– https://www.thekaroodeli.co.za/product/karoo-lamb-loin-chops/

Please note that the Dynamic Tags feature is currently not supported in your Elementor PRO plugin due to license limitations. Therefore, we have temporarily deactivated this plugin and enabled the free alternative, PRO Elements, where this feature is available by default.

If you would like to continue using the original Elementor PRO version, please ensure that your license supports the Dynamic Tags feature.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Visenco,

You are using an additional plugin that allows variable products to be separated into variations: https://prnt.sc/-3_D0InjddVj. On your brand archive page, there are many products displayed; however, only the following ones appear to be broken: https://prnt.sc/KNPakVbeDH-f. We were unable to locate these products in your backend.

Additionally, these items do not have prices, titles, or other details, and we could not find any indication that they are assigned to this brand (https://prnt.sc/wE-ltnVRyBJ3 -> https://prnt.sc/Z-USYxpTYAl7). The other items displayed on your page are correctly redirected to their respective single product pages: https://prnt.sc/ySZtoL_ZPc7n.

This suggests that the products were likely imported from another store, and some issues occurred during the import process. If you can locate the original broken products in your backend, please try resaving them and then check again.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Quintus,

You cannot modify the template content using elements from your single product page because it inherits its layout from the builder template (all elements such as gallery, add to cart, tabs are placed in such locations that are shown across all products): https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

Therefore, we suggest using the ACF plugin to configure custom fields for your single products. This will allow you to modify the content from the backend for each product and include a “placeholder” element once in your single product template to set the location of such content across all single products pages but display different content inside the widget based on the content configured specially on each product backend.

We can assist you with the basic configuration of this solution. Please provide us with temporary wp-admin access and the URL of the product you would like us to use as an example.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jimmy Yip,

Please review our documentation on the Wishlist feature: https://www.8theme.com/documentation/xstore/xstore-features/how-to-create-and-manage-wishlists-in-xstore/.

Regarding the creation of new products, XStore does not modify this process. You can simply click “Add New Product” and proceed with configuring your product. For additional guidance, please refer to the following documentation: https://woocommerce.com/document/managing-products/.

About the configuration of product brands we suggest you to check next article: https://www.8theme.com/documentation/xstore/woocommerce/differences-between-brands-from-the-woocommerce-plugin-and-from-xstore-theme-which-to-choose-and-how-to-disable-unnecessary-ones/

We kindly ask you to create separate topics for your questions, as this approach allows our support team to provide more efficient assistance and helps other customers easily find relevant answers, rather than having multiple questions combined in a single topic.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Gprx,

We understand that you are experiencing difficulties with the “Live Paste” feature.

We sincerely apologize for the inconvenience and frustration this may have caused. Please be assured that we have taken all possible measures on the theme side; however, this feature may not function properly on all servers. For this reason, we recommend using the manual import option. We truly appreciate your understanding and hope that you will not feel the need to escalate the matter. If you have any further questions or require additional assistance, we will be happy to help.

We kindly ask you to provide the URL of the sections you wish to import so that we can generate and share a download link containing the necessary element files. Once you have successfully downloaded the files, please edit a page using the Elementor tool and import the templates to your website by following the instructions available at https://elementor.com/help/template-library/.

Also, you can import sections using our built-in XStudio feature: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/.

If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Warm regards,
Jack Richardson
The 8Theme’s Team

Hello @Visenco,

After reviewing your brand archive (https://arjanenco.visenco.nl/brand/pme-legend/) with the reported issue, we noticed that no products are displayed on the page and no error message appears. Could you please confirm whether the content of the archive template has been removed? We would be happy to assist you once the issue has been recreated.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jimmy Yip,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Also, attach in private content the URL of such page so we could check the layout settings.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Cuorenero Caffè,

Thank you for your message. We are glad to hear that you have resolved the issue. Could you please share the solution you implemented so that we may recommend it to other customers who might encounter a similar situation on their websites?

Best regards,
Jack Richardson
The 8Theme’s Team