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SOme product elements not showing correctly on live site

This topic has 7 replies, 3 voices, and was last updated 1 week, 2 days ago ago by Tony Rodriguez

Quintus

Participant

April 9, 2026 at 06:04

https://www.thekaroodeli.co.za/product/karoo-lamb-rib/

See above link, if you scroll down a little you will see 3 green blocks with text, and below that a banner image with text overlaying.

When i try to add a new product, its seems the imagery is gone for some reason
https://www.thekaroodeli.co.za/product/karoo-lamb-shoulder/

And also see screenshot

Files is visible for topic creator and
support staff only.

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6 Answers

Quintus

Participant

April 9, 2026 at 06:11

it may have something to do with elementor pro being disabled? which solved another problem i had yesterday – but you will know best

#468565 Copied

Jack Richardson

Support staff

April 9, 2026 at 06:14

Hello @Quintus,

Clearing files and data may be necessary in certain situations to ensure that your website’s design and functionality remain up to date and operate correctly.

We have already regenerated the Elementor cache on your website, so the design should now display properly. Please check and confirm.

For more information, please visit: https://elementor.com/help/regenerate-css-data/

Best regards,
Jack Richardson
The 8Theme’s Team

#468566 Copied

Quintus

Participant

April 9, 2026 at 06:15

When i click on ‘edit with elementor’ on the rpoduct page, then it does show the imagery correctly… just not the live version
see screenshot

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#468567 Copied

Jack Richardson

Support staff

April 9, 2026 at 06:19

Hello,

We are sorry, but we could not understand your request, as the sections appear to be displayed correctly on the frontend (https://prnt.sc/pLS_wHQa0keW) and similarly in your editor (https://prnt.sc/51t3w4hlzzlL). Please provide us with more details about the issue if you require our assistance.

Best regards,
8Theme Team

#468568 Copied

Quintus

Participant

April 9, 2026 at 07:14

Thanks for the support! My topic “SOme product elements not showing correctly on live site” has been successfully resolved.

#468571 Copied

Tony Rodriguez

Support staff

April 9, 2026 at 07:14

Dear Quintus,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
(takes less than a minute)

Your input makes a real difference.

Topic closed.
The 8Theme Team

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The issue related to '‘SOme product elements not showing correctly on live site’' has been successfully resolved, and the topic is now closed for further responses

SOme product elements not showing correctly on live site

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