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Viewing 30 posts - 931 through 960 (of 17,791 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Bas Kling,

    We have improved the previous snippet for you to use it on non-builder Archives products and added it as a new snippet: https://prnt.sc/PrKMR1Ch1R61.
    You can further adjust this snippet according to your requirements (we have prepared a basic structure for you):

    add_action('woocommerce_shop_loop', function() {
    	global $paged, $page;
        global $woocommerce_loop;
    
    	$banner_shortcode = false;
        $position_banner = 6; 
    
        if ( $paged <= 1 && is_product_category() ) {
        	if ( is_product_category('essentials-collectie') ) {
        		$position_banner = 3;
        		$banner_shortcode = '[block id="32016"]'; 
        	}
        	if ( is_product_category('leren-lingerie') ) {
        		$position_banner = 2;
        		$banner_shortcode = '[block id="12250"]'; 
        	}
            if ( $banner_shortcode && (($woocommerce_loop['loop'] / 2) == $position_banner) ) {
            	$classes = array('shop-loop-banner product'); // product class is for grid layout 
            	if ( !wc_get_loop_prop( 'etheme_default_elementor_products_widget', false ) && function_exists('etheme_get_product_class') )
        			$classes[] = etheme_get_product_class( $woocommerce_loop['columns'] );
            	echo '<div class="'.implode(' ', $classes).'">';
    	        	echo do_shortcode($banner_shortcode);
    	        	echo '<span class="screen-reader-text">Shop banner</span>';
            	echo '</div>';
            }
        }
    }, 9999);

    The category slug used in the conditions can be found in your Dashboard under Products → Categories: https://prnt.sc/PyoxldAjeQ_D.

    Frontend examples:
    https://prnt.sc/4BUZVMPQvvYh
    https://prnt.sc/NQ_z9AEjQXeM

    At this time, we have temporarily disabled the snippet until you set the correct static blocks and categories.
    Please note that each static block can cover only one column, so it is not possible to achieve the layout shown in examples 2 and 3. However, you may try adding custom CSS to make your static block stretch (https://prnt.sc/7cNsoMCQXUCE):

    .products-loop .shop-loop-banner.product {  
        width: 100%;  
    }

    Please note that we do not provide additional customization. We have made an exception in your case. If you wish to further enhance this snippet, it will require submitting an additional customization request. We believe that our current solution will be useful for you in the existing version of the code snippet.

    Thank you for your understanding and for respecting our support policy.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @benedictusdito,

    Unfortunately, the website is not accessible from mobile or responsive browsers and displays a 403 error. We kindly ask you to resolve this issue by contacting your hosting provider, as this error is related to the server configuration. For more information, please refer to the following article: https://elementor.com/blog/how-to-fix-403-error/

    If you are able to reproduce this issue, we kindly request that you first disable all third-party plugins except for the required ones and check again.

    The required plugins for your setup are as follows:
    – XStore Core
    – WooCommerce
    – Elementor
    – Pro Elements

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Mahi,

    We are unable to verify the editor of your header due to certain protection settings. Upon inspecting it in the browser, we found that the issue may be related to the configuration of your containers and logo image. Please check your private messages for more details. If you have any other specific questions, please, clearify them in details.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @benedictusdito,

    We have reviewed the matter but were unable to reproduce the issue you reported. A video demonstrating our results has been attached in the private area. Could you please provide us with more details or a video showing the problem so that we can assist you more effectively?

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @islam,

    Thank you for your message. We are glad to hear that disabling the PJAX option resolved the issue. Our development team is aware of this matter and will review it for possible improvements in future updates. We recommend keeping your theme and plugins up to date to benefit from the latest fixes and enhancements.

    Best Regards,
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @islam,

    Unfortunately, we were unable to access the video on your Google Drive. We kindly ask you to upload it to a file-sharing service such as https://fex.net/ and share the link in your reply.

    We described you our temporary solution we implemented here -> https://www.8theme.com/topic/shop-page-fiter-by-category-then-show-more-will-do-endless-loading/#post-468734. Please clear your cache and check whether this resolves the main issue. If the problem persists, we would appreciate it if you could provide a video demonstrating the issue so that we can replicate it on our side.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @islam,

    Unfortunately, we were unable to access the video on your Google Drive. We kindly ask you to upload it to a file-sharing service such as https://fex.net/ and share the link in your reply.

    Additionally, as a possible solution, we have temporarily activated the “Disable Pjax pagination” option in XStore Theme Options -> Speed Optimization: https://prnt.sc/zZxldufICsCD. Please clear your cache and check whether this resolves the main issue. If the problem persists, we would appreciate it if you could provide a video demonstrating the issue so that we can replicate it on our side.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @benedictusdito,

    Could you please provide us with the exact products that are not displayed correctly? There are many items on your shop page, and checking each one individually would not be practical. You may attach the URLs of a few affected products in the private content area and include some screenshots of the issue so that we can better understand your request.

    Regarding the source of the issue, since you are using WP Rocket cache and a CDN, some content may be cached. To ensure that your content is displayed correctly, please clear your caches and check again. For development purposes, we recommend keeping your caches disabled, as they may cause issues with the proper display of your changes.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Vladimir7809,

    Please check now. We have fixed the issue related to the custom CSS snippet (https://prnt.sc/5yrb_WHqm2Tu). The problem was caused by a conflict between certain bootstrap styles loaded from some plugins on your website (https://prnt.sc/2yWK43iyGXWD), which were overriding the column width styles for the Related Posts section.

    You can see the frontend result here: https://prnt.sc/r2I5O6havour

    Please remember to clear your browser cache before checking.

    Additionally, we kindly ask you to create separate topics for your questions instead of combining them into a single thread.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Chie,

    Could you please provide temporary WP-Admin access? We need to review your settings.

    To grant WP-Admin access, please create a new user account with the Administrator role through your WordPress Dashboard. Once the account is created, you may securely share the username and password with us via the Private Content section designated for this purpose.

    Additionally, please provide more details about the issue you are experiencing, along with screenshots, videos. Specify where you attempted to install the Elementor plugin (via XStore Control Panel → Plugins Installer or manually through the Plugins page in your Dashboard). Also, let us know whether you have checked the error logs on your server—you may contact your hosting provider for assistance with this information.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Bas Kling,

    Could you please provide us with more details? Would you like to add a static block inside the product loops (shop and category archives)? Where exactly should this block be placed? Are you using the XStore Archive Products Builder or the default template for the product archive page?

    Please also provide us with temporary wp-admin access so that we can assist you further if needed. (This option is not available in the Theme Options, but you can try the following solution added in your child-theme/functions.php if you are using the builder-based template.)

    add_action('etheme_product_grid_list_after_product_item', function() {
        global $woocommerce_loop;
        $repeat_banner_each_x_product = 5; // Display banner after every 5th products
        if (($woocommerce_loop['loop'] % $repeat_banner_each_x_product) == 0) {
            if (is_shop())
                echo 'Custom text after every 5th product item only on the shop page';
            elseif (is_product_category())
                echo '' . do_shortcode('[block id="968"]') . '';
        }
    });

    OR

    add_action('etheme_product_grid_list_after_product_item', function() {
    
        global $paged, $page;
        global $woocommerce_loop;
    
        $repeat_banner_each_x_product_3 = 3; // after ONLY 3rd product the banner be shown
    
        if ( $paged <= 1 ) {
            if ( ($woocommerce_loop['loop'] == $repeat_banner_each_x_product_3) ) {
                if ( is_shop() ) { // only for shop page 
                    echo '<div>'.do_shortcode('[block id="968"]').'</div>';
                }
                // or 
                // if ( is_shop() || is_product_category() ) { // shop or category archive
                //     echo '<div>'.do_shortcode('[block id="968"]').'</div>';
                // }
            }
        }
    
    });

    Static block [block id=”968″] is copied in backend settings -> Static blocks ( https://prnt.sc/ezfe7EGG_UI8)
    Frontend example: https://prnt.sc/xk7XtcjQWtqc (shop), https://prnt.sc/WgRfdPgT0sPR (category banner)

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Abdullah,

    Thank you for contacting us.

    Could you please try the solution provided in the following reply: https://www.8theme.com/topic/different-views-on-shop-main-page-and-category-page/#post-468580? If the issue persists, kindly provide us with temporary WP-Admin access in the Private Content area so that we can review your settings.

    To grant WP-Admin access, please create a new user account with the Administrator role through your WordPress Dashboard. Once the account has been created, you may securely share the username and password with us via the Private Content section designated for this purpose.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @youn ess,

    You can achieve this by using either a plugin or a custom code solution to display the checkout form directly on your product pages. Please find the options below:

    Using a Plugin:
    Consider installing a WooCommerce plugin such as “WooCommerce One Page Checkout” (https://woocommerce.com/document/woocommerce-one-page-checkout/) or “WooCommerce Direct Checkout” (not sure but you can contact to their support about their features). These plugins allow you to add checkout fields directly to your product pages, simplifying the purchasing process for your customers.

    Using Custom Code:
    If you are comfortable with coding, you can modify your xstore-child/functions.php file to include the checkout form on the product page. Please note that design, styles, and scripts may not be properly loaded when using a custom snippet (see example: https://prnt.sc/gwuR1-_NjtBt).
    Here is a basic example of the code:

    add_action('woocommerce_after_add_to_cart_button', 'etheme_child_custom_checkout_form_to_product_page');
    
    function etheme_child_custom_checkout_form_to_product_page() {
        if (is_product()) {
            echo do_shortcode('[woocommerce_checkout]');
        }
    }

    XStore child-theme documentation: https://www.8theme.com/documentation/xstore/theme-installation/child-theme/

    Please note that this request is more closely related to WooCommerce plugin functionality rather than the XStore theme. Therefore, we recommend contacting WooCommerce support for further assistance:

    – For paid WooCommerce products: https://woocommerce.com/my-account/create-a-ticket/
    – For the free version: https://wordpress.org/support/plugin/woocommerce/

    If you have any other questions, please, submit your questions in separated topics.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Simon,

    Thank you for contacting us.

    You can modify the “Hot” text using the Loco Translate plugin by locating the appropriate theme or plugin translation file. Please ensure that you are editing the translation file for the XStore Core plugin (or the XStore theme if additional strings from theme are required). Then, search for the “Hot” string and replace it with your preferred text. After saving the translation, clear your website and browser cache to apply the changes.

    Please note that if you are using our built-in translations (https://www.8theme.com/documentation/xstore/theme-translation/xstore-built-in-translations/), the translated strings from Loco Translate may not take effect, as built-in translations have higher priority.

    Once you disable the built-in translation feature, you will be able to use translations from the Loco Translate plugin. You only need to translate the necessary strings; translating approximately 70–75% of them will cover most of your requirements.

    For more information about our built-in translations, please refer to the documentation: https://www.8theme.com/documentation/xstore/theme-translation/xstore-built-in-translations/

    Kind regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Gprx,

    You can try using our Single Post Builder (https://prnt.sc/eATKKGTcXVDB) based on Elementor (docs: https://www.8theme.com/documentation/xstore/xstore-builders/), which will make it easier for you to modify the margins of your containers. Alternatively, if you prefer to continue using the default non-builder layout, you can add the following custom CSS:

    @media (max-width: 767px) {
        .single-post:has(.etheme-elementor-header-overlap-mobile,.etheme-elementor-header-overlap-phone) .page-wrapper {
            padding-top: 190px;
        }
    }
    
    @media (min-width: -1) and (max-width:-1) {
        .single-post:has(.etheme-elementor-header-overlap-mobile_extra) .page-wrapper {
            padding-top: 230px;
        }
    }
    
    @media (min-width: 768px) and (max-width:1024px) {
        .single-post:has(.etheme-elementor-header-overlap-tablet) .page-wrapper {
            padding-top: 230px;
        }
    }
    
    @media (min-width: -1) and (max-width:-1) {
        .single-post:has(.etheme-elementor-header-overlap-laptop,.etheme-elementor-header-overlap-tablet_extra) .page-wrapper {
            padding-top: 230px;
        }
    }
    
    @media (min-width: 1025px) and (max-width:99999px) {
        .single-post:has(.etheme-elementor-header-overlap-desktop) .page-wrapper {
            padding-top: 250px;
        }
    }
    
    @media (min-width: -1) {
        .single-post:has(.etheme-elementor-header-overlap-widescreen) .page-wrapper {
            padding-top: 230px;
        }
    }

    However, based on the layout of your pages, we recommend disabling the Header Overlay option in your header as all of your pages have static content and then adjusting the top margin space on some of your pages as described here: https://www.8theme.com/topic/header-icon-not-working-dsdsddsdsdcsdasdasdas/#post-468648. If you need our assistance, we would be happy to help you with this.

    Regarding your request about the carousel, you can try using the “Carousel Anything” widget. First, create a few static blocks or Elementor saved templates with your content, then select your items as shown here: https://prnt.sc/bweZdve4yl-R. You can also use custom content as demonstrated here: https://prnt.sc/T2o14GIqpY9k.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @S,

    Thank you for contacting us. You can configure only certain post types to be searchable (posts, products, product variations, and pages), layout of your search results and customize the Search results page. However, if you would like to apply additional customizations—such as excluding specific products from search results or excluding products from particular categories or tags—you may need to use an additional plugin, as this feature is not currently built into our theme.

    You may explore available free plugins, but based on your request, a paid solution might be required. At this time, we are unable to recommend a specific plugin, but you may contact WooCommerce Support for further suggestions.

    If you could kindly provide more details about your current setup or the specific results you wish to achieve, we would be happy to assist you further.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @islam,

    After thoroughly reviewing the issue, we have found that the WooCommerce scripts for this widget do not fully support the RTL version. The widget functions same as in the default LTR version even with the default StoreFront theme: https://gyazo.com/623a0a358d51a019d2684af71fa974ef.

    We recommend trying a different type of our Price filter widget by setting it to the Range type: https://prnt.sc/BGRAn2wbe9by (frontend example: https://prnt.sc/v2DS8Wb8tLUS). Alternatively, you may continue using the widget as it is, since there is no proper CSS-based solution to adjust the widget for RTL “rotation.”

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Muffle,

    The XStore theme itself does not include a built-in multilingual feature while it is compatible with popular multilingual and multicurrency plugins such as WPML, Polylang, and Loco Translate for language support, as well as WooCommerce Multilingual or Currency Switcher for currency management. We recommend using these plugins to achieve the desired functionality. Please ensure that they are properly configured according to your website’s requirements.

    https://www.8theme.com/documentation/xstore/theme-translation/
    You may also refer to this article for additional information: https://colorlib.com/wp/wordpress-multilingual-plugins/

    Please note that the language switcher menu displayed in our demo is for demonstration purposes only. It illustrates how the language selection menu may appear once a multilingual plugin is installed and properly configured. After selecting and installing the appropriate plugin according to its documentation, you will be able to add a language switcher to your website.

    For currency settings, if you are using WooCommerce, you can change the currency by navigating to WooCommerce > Settings > General. There, you will find the option to set the currency to any of available currency display options.

    If you require a multilingual store or wish to offer multiple currencies, we recommend using WPML for language translation and a multi-currency plugin compatible with WooCommerce for currency switching.

    XStore documentation:
    https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
    https://www.8theme.com/documentation/xstore/xstore-features/xstore-currency-switcher/

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @mantolis,

    Please check it now. The issue was caused by your custom height setting for this submenu: https://gyazo.com/0a44ceaf8fd856c6a4a9e315198de52f/

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Mirko,

    If you are referring to the thumbnail images in the single product gallery, they are correctly displayed at a size of 300×300 pixels (see: https://prnt.sc/33KFJMmPFKQD). However, if some products display larger images, you may need to manually regenerate those images using a tool such as https://wordpress.org/plugins/regenerate-thumbnails/.

    We have also checked the product on your shop (https://prnt.sc/UQhTh87syguC) as well as the related products on the single product page, and the images are displayed in the correct sizes (see: https://prnt.sc/vnbE3Nnv9L_3).

    If you still have any questions, please provide us with more details about your request so that we can offer more accurate support without the need for additional clarification.

    We also recommend reviewing the following articles for further useful information:
    https://wordpress.org/support/topic/remove-sizesauto-in-wordpress-6-7/
    https://developer.wordpress.org/apis/responsive-images/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Mirko,

    Please check the “Image Loading Offset” option (https://prnt.sc/Vp3GUhItc0xb). Configuring this option correctly will help prevent content from shifting while scrolling, as images will begin loading when they are a specified number of pixels off-screen.

    Please note that setting this value too high will cause all images within that offset range to load automatically.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Muffle,

    Please check now. If you would like your images to be displayed at full width (and origin size) instead of using the Slides widget, we have added an Images Carousel widget to your homepage. This widget displays images in full width without cropping, unlike the Slides widget, which loads images in the background with cover size (see: https://prnt.sc/Oj0GVRDecvr-).

    We have currently set the Slides widgets to be hidden on all devices. If you are satisfied with this solution, you may remove the unused Slides widgets (both) and mark this topic as solved.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Mirko,

    Please note that the issue you are reporting is not directly related to our theme. The problem appears to be caused by broken images that are still cached in Google search results for your website. When customers attempt to open these pages or images, redirections may occur.

    We recommend that you request reindexing of your website through the Google Search Console, clear all caches, or temporarily disable them on your website. After completing these steps, please check the issue again after a few days.

    If you require assistance with the reindexing process, we kindly suggest contacting your hosting provider for guidance, as it may also be possible to initiate this action through your hosting tools.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Mirko,

    After reviewing your settings, we found that the “Lazy Load for Images” option is currently set to “Lqip” (see: https://prnt.sc/3S_fFTSoj1qr). We previously requested that you set this option to the “Default” value and check the results. For testing purposes, we temporarily applied the “Default” setting and did not observe any issues on your single product pages (https://prnt.sc/-URHvZ0OvVNL).

    Please provide us with the steps to reproduce the issue on your website, along with the URL where you notice such errors. Additionally, kindly clarify the exact problem and share any relevant screenshots or videos, as we currently see that all images are displayed correctly regardless of the “Lazy Load for Images” configuration.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Mirko,

    As we can see from the details, you are already using the image optimization features of the LiteSpeed Cache plugin, including the conversion of images to the WebP format. However, based on the attached information, it appears that some images were migrated incorrectly. For example, the file https://wizard.rs/wp-content/uploads/2020/11/M-5-1-300×300.jpg.webp has an added WebP postfix instead of having the source correctly replaced.

    We recommend try disabling our built-in image optimization by setting the value to “Default” (under the Speed Optimization section in Theme Options) and continuing to use the functionality provided by your LiteSpeed Cache plugin, as there seem to be some compatibility issues between our lazy loading feature and the plugin’s functionality.

    Also, then activate image regeneration process to ensure all images are correctly updated.

    If you have another suggestion, please clarify it in detail.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Gökdeniz ATEŞ,

    Based on the configuration of your website, we have identified that some of your server requirements are not set to the recommended values: https://prnt.sc/kzp3PAl4ebA-. We kindly suggest that you contact your hosting provider to adjust these values and optimize your server configuration, as the response time (page loading speed) is primarily related to your server settings rather than the theme used on your website.
    XStore server requirements: https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    The overall speed of your website depends on several factors. Please consider the following key aspects:

    – Plugins: Having too many active plugins can slow down your website. We recommend keeping only the essential plugins required for your site’s functionality and deactivating any that are not in use. Based on our review of your installed plugins, we found a few that may negatively affect loading speed, as also mentioned in the official support forum of the plugin: https://wordpress.org/support/plugin/pixelyoursite/reviews/?filter=1

    – Caching: Caching is one of the most important elements of website optimization. Combine cached pages with GZIP compression for better performance. We recommend using the W3 Total Cache plugin and following a beginner’s setup guide. Another excellent option is the WP Rocket plugin, which is a paid solution.

    – Images: Always use optimized images to prevent large file sizes and slow loading times. Avoid uploading images larger than necessary. When using image editing tools such as Photoshop, please use the “Save for Web” option.
    You can compress images using online services or WordPress plugins such as tinypng.com, Compressor.io, Kraken.io, EWWW Image Optimizer, or the Smush Image Compression and Optimization plugin.

    – Elementor Plugin: As you using the Elementor plugin to build your website content, consider disabling unused elements (https://elementor.com/help/element-manager/) to improve loading speed and reduce unnecessary load.

    – Server/Hosting: In some cases, slow performance may be caused by your hosting service. If you have reviewed all the points above and your site remains slow, the issue is likely related to your server or hosting provider. Please contact your hosting provider to discuss possible solutions, as even a default WordPress theme can experience slow speeds due to hosting limitations.

    We also noticed a 500 error occurring when loading some pages on both the frontend and backend of your website. This issue is directly related to your hosting configuration. Please refer to this article for more information: https://elementor.com/help/500-error/. You will need to contact your hosting provider to resolve this problem.

    You can find additional information about our speed optimization options and the Elementor plugin documentation on our website (https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/).

    If you require professional assistance with site optimization, please contact our customization team, as this service is beyond the scope of our standard support.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Gprx,

    In the current Icon Box widget (the default widget from the Elementor plugin), you can add button text and set the URL as shown here: https://prnt.sc/38ehVKtwkEL_. If you would like to add a link to your description text, you need to include the link in the HTML content. For example, we modified the content as follows: WhatsApp (https://prnt.sc/l0ZI_URmZ47c).
    <a href="https://xstore.8theme.com/">WhatsApp</a>
    You can replace this link with your own custom URL.

    Our Mobile Menu widget is designed with proper UI/UX principles, allowing you to add or remove items and select the element type from the dropdown list: https://prnt.sc/epG1BnX5F2P1. You can then configure each element according to the specific settings available in the accordion tab.

    Please note that the header overlap setting is currently enabled for all devices in your header: https://prnt.sc/PSbuyNBRlsuU. This means the header overlaps the content on each page. You can disable this option to have a static header position (without overlapping): https://prnt.sc/BlMBZz4d8Etx. After disabling it, you may need to adjust the top spacing on some pages to ensure proper content alignment: https://prnt.sc/OdBU1d1B85Xb and https://prnt.sc/lGIraoCG8UIX.

    If you wish to have the header overlay only on your homepage, you can create multiple header templates using the Conditions feature: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Mike,

    Please check it now. The hidden overflow was applied to the Header container: https://prnt.sc/4LSfX7HM9TtL

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Muffle,

    You were unable to import this section because it contains the basic Accordion element, which had been previously disabled in the Elements Manager (https://prnt.sc/yvuGHl4znXjM). We have now enabled this widget, so please check again.

    Please, note that such widget is displayed only if the Nested widgets feature is set to disable state (https://prnt.sc/bwv_402Q5Wlp)

    For more information, you can refer to: https://elementor.com/help/element-manager/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @waleed,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Additionally, please, provide us more details such as screenshots, video or the issue.

    Kind regards, Jack Richardson
    The 8theme’s team

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