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  Keira_girl

  Participant

  April 9, 2026 at 11:31

  Hello team,

  Unfortunatelly, even though I tried to fix it in multiple ways, I can’t find the reason behind this malfunction that came after some updating I suppose.
  I use on header the mobile menu on all platforms (desptop, tablet, mobile) and realized it stopped working on mobile, meaning the sublinks of a parent category aren’t opening.

  Please, because is urgent (almost 80% of users visit through mobile) check the private area for access.

  Thanks in advance.

  Content is visible for topic creator and
  support staff only.

  #468599 Copied
  4 Answers
  

  Jack Richardson

  Support staff

  April 9, 2026 at 12:02

  Hello @Keira_girl,

  Thank you for providing detailed information about your request and granting the necessary access. We have implemented a fix on your website by adding the following PHP snippet to your snippets plugin:

  add_filter('etheme_elementor_menu_item_arrow_click', '__return_true');

  Please clear your browser cache and check the website again. The submenus in the mobile menu should now open when clicking on the arrows.

  Best regards,
  Jack Richardson
  The 8Theme’s Team

  #468604 Copied
  

  Keira_girl

  Participant

  April 9, 2026 at 16:01

  Thanks so much, you saved my life!

  #468619 Copied
  

  Keira_girl

  Participant

  April 9, 2026 at 16:01

  Thanks for the support! My topic “Sublinks on Mobile Menu using Elementor, doesn;t work on mobile” has been successfully resolved.

  #468620 Copied
  

  Tony Rodriguez

  Support staff

  April 9, 2026 at 16:01

  Dear Keira_girl,

  Thanks for being part of our WordPress & WooCommerce community!

  We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

  Leave Feedback →
  (takes less than a minute)
  

  Together, we’re shaping a better WooCommerce experience for everyone.

  Topic closed.
  The 8Theme Team

  #468621 Copied
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