Jack Richardson

Hello @Peter,

Unfortunately, it is not possible to recreate the same style using WPBakery by default without additional CSS adjustments. However, you can create a static block with the “Tour” element (https://gyazo.com/ba773827cb78a29dc95a6ed0d66f5c51) and configure the tabs with your content: https://gyazo.com/ab824cb87f2725361a382f6a54078eed.

After that, you can assign this static block to your menu item under Appearance → Menus: https://gyazo.com/cae15257d19d991f1dad2d80a8be8214.

Here is an example of the frontend result: https://gyazo.com/9bee880fdddc2a137bafe7b84161e7b9.

Additionally, you can adjust the widget settings, such as spacing or other parameters, as shown here: https://gyazo.com/19802c9b0a7fe0f3b2d546aacfc6b2a8.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mina,

Please clear your caches and check again: https://prnt.sc/aC9lyrCM2r1p. It appears that the issue was caused by one of your Global Widgets, so we have temporarily moved it to the trash: https://prnt.sc/Y404Ujr4DmaW.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @pover,

We have checked your website, but could you please clarify the issues you are experiencing? At the moment, your website loads very quickly (https://prnt.sc/BORGPJBIR3by), and we did not find any performance problems on the home, shop, single product, or other pages.

If possible, please provide us with a video or screenshots in the private area so that we can better understand and investigate the issue in detail. You can upload your video to a service such as https://fex.net/ and share the download link with us.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mahi,

If you have any questions regarding your hosting plan, please contact your hosting provider, as each support team is responsible for the products they offer. You may temporarily disable your LiteSpeed caching plugin and check the results afterward.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @pover,

Please provide us with the correct temporary wp-admin access in the private content section, as the credentials you previously sent are not valid.

Also, please note that the fix we provided in the current topic does not cause any slow loading; it only forces the display of the vertical header. Since you noticed slower performance after making changes in another topic, we will check whether those modifications could be affecting your loading time once you provide us with the correct access.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @victorbm,

We attempted to connect to your FTP, but encountered a 530-type error (please refer to the private content for details). We also recommend contacting your hosting provider, as the issue with installing plugins does not appear to be related to the theme or any specific plugin. Every plugin we tried to install on your website returned the following error (https://prnt.sc/XqoRgAaBy_kC): Installation failed: Could not create directory.

For more information, please refer to the following link: https://wordpress.org/support/topic/installation-failed-could-not-create-directory-wp-content-upgrade-2/

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Mahi,

We would like to inform you that the caching configuration issue you mentioned is not related to our theme. The caching system you are using is managed by the LiteSpeed Cache plugin. If you are experiencing outdated visuals on your website, please consider the following solutions:

1. Clear all caches within the LiteSpeed settings, including script, CSS, and HTML caches, as well as your browser cache. You may also temporarily disable browser caching if you are still making frequent changes to your website.
2. Contact your hosting provider and request that they clear any server-level caches that may be active.
3. Check whether your server or the LiteSpeed Cache plugin has an object or redis cache enabled, as this may cause outdated content to appear (for example, products that are out of stock may still appear as available). If so, please clear or disable this cache temporary.

With all due respect, please note that most caching-related issues are typically caused by server or cache plugin configurations rather than the theme itself.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GLEB,

Please check now. We have configured the widgets in use and deactivated those that are not needed in Elements manager, which has improved the Elementor panel loading speed. You can find more information here: https://elementor.com/help/element-manager/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Peter,

We have added this class to each heading on the mentioned pages. If you would like to implement it using CSS, please follow the suggestion provided in our next reply: https://www.8theme.com/topic/problem-with-typography-global/#post-470335. Also, you can modify the CSS (to keep the origin text-transform of your wpbakery heading widget globally):

h1.vc_custom_heading:not(.no-uppercase), h2.vc_custom_heading:not(.no-uppercase), h3.vc_custom_heading:not(.no-uppercase), h4.vc_custom_heading:not(.no-uppercase), h5.vc_custom_heading:not(.no-uppercase), h6.vc_custom_heading:not(.no-uppercase) {
    text-transform: unset;
}

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Peter,

By default, all WPBakery custom headings are styled in uppercase. However, if you would like to display them in their default text format, you can add the “no-uppercase” class to the heading.
Please refer to the following link for reference: https://prnt.sc/Z7_B0GrvJP7v.

We have already added this class to the page you requested, so you can review the result.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Peter,

The columns are filled according to the alphabetical order of the brands, as you can see. Each letter has its own column, and since there are many brands starting with the letter “T,” that column appears longer than the others.

If you would prefer a grid layout on desktop, you can create a non-isotope grid using the following custom CSS added in your Theme Options -> Theme Custom CSS -> Global CSS:

@media only screen and (min-width: 1024px) {
    .et-isotope-item.brand-list-item {
        position: static !important;
        display: flex;
        flex-wrap: wrap;
        width: 100%;
    }
    
    .et-masonry-filters.et-isotope.brand-list {
        position: static !important;
        height: auto !important;
        clear: both;
        display: flex;
        flex-wrap: wrap;
        width: 100%;
    }
    
    .et-isotope-item.brand-list-item .work-item {
        width: 25%;
    }
    
    .brands-list {
        display: block;
        width: 100%;
        clear: both;
    }
}

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Web,

As you can see in the browser console -> network, the fonts you requested are being loaded from Elementor (see private content). If you would like to optimize their loading time, we recommend reviewing the Elementor Google Fonts documentation -> https://elementor.com/help/load-google-fonts-locally/.

Regarding the captcha issue, our theme does not include built-in functionality for captchas. It appears that you may be using an additional plugin or have implemented custom modifications. We also conducted a test using https://pagespeed.web.dev/, and no captcha scripts were detected during our analysis.

For guidance on optimal settings to improve website speed, please refer to our documentation: https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Peter,

“But I have it enabled in the settings, as you noticed.” -> Yes, you have this option enabled in the settings, as you mentioned. However, it is applied only to some headings, not all of them (https://prnt.sc/2OY9x0NTDacO). For the headings where it is enabled, the correct global font is applied (https://prnt.sc/2Tig1_VFEUUz → https://prnt.sc/AZ0vQ3o3zyzS).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Peter,

After reviewing your website, we noticed that you are currently using both Elementor and WPBakery page builders. This setup is not recommended, as each builder loads its own assets and scripts, which may cause conflicts. We suggest choosing one of these builders and migrating the content created with the other to ensure consistency and optimal performance.

Regarding the issue with font families, the content on the page you shared was built using the WPBakery page builder. Some of your headings have individual font settings applied, which is why they appear differently. We recommend enabling the option to use the theme’s default font, as shown here: https://prnt.sc/08icG4Hi5Hq0. This will allow your headings to inherit typography settings from the Theme Options: https://prnt.sc/xflh3C_QiDKr. Alternatively, you can use automated tools (such as AI) to modify the heading code directly by adding the use_theme_fonts=”yes” param to heading missing such arg: https://prnt.sc/vY5Iafi1mlj7. There are no automation configuration in Theme Options for such case.

If you would like all your headings to appear capitalized, please add the following CSS snippet:

h1.vc_custom_heading:not(.no-uppercase), h2.vc_custom_heading:not(.no-uppercase), h3.vc_custom_heading:not(.no-uppercase), h4.vc_custom_heading:not(.no-uppercase), h5.vc_custom_heading:not(.no-uppercase), h6.vc_custom_heading:not(.no-uppercase) {
    text-transform: capitalize;
}

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @pover,

Please try adding the following custom PHP snippet to your child theme’s functions.php file:

add_filter('etheme_force_enqueue_header_vertical_on_mobile', '__return_true');

During our testing, we noticed that your home page is sometimes identified as being viewed on a mobile device due to object caching or other cache configurations, as shown here: https://prnt.sc/GURDAXBGoiEo. Other pages, however, are correctly identified. It is possible that your home page has specific caching or similar settings applied.

If you still require our assistance, please provide temporary wp-admin access in the private content section.

Best regards,
Jack Richardson
The 8Theme’s Team